New York Dry Cleaners

"My fiance and I have been using Mr for the last 4 month. He is very professional, always provides beautifully ironed shirts - starched to just the level I like (he was careful to find out exactly how much like), gets everything done super quick and remembers our names every time. I don't know how he does it. We are very impressed!"

"The driver picks up your dirty clothes and leaves you a pink slip with the promised delivery time. Just before our vacation, I was promised our wash-and-fold laundry and dry cleaning 48-hours after pickup. The notice was very clear. Well, the day before our flight, I got worried because had not delivered our clothes -- ...more including much of our vacation wardrobe. "Oh if we didn't call you the night before, that means we are backed up and cannot deliver,"

, the manager, told me. "And, dry-cleaning (which I had plenty) usually takes 72-hours." I explained to her none of the instructions/information left by the driver stated this, and that she was hanging onto clothes that needed to be in suitcases NOW. She attempted to have delivered our clothes the next morning at 5am. (The car service to the airport was going to be here at 7:30am.) Well, the driver got lost (we live 30-minutes away from

) and finally arrived at 6:45! We didn't need this stress before a vacation, and with sleep deprivation, because we woke up to wait for the driver at 5am. I send another load of clothes here after returning from vacation, attempting to call

several times, to ask for a discount.

-and-fold work was usually (read-on) good work... so I wanted to give her another

. Big big mistake. Some clothes we brought back from vacation were brand new and never worn. Two shirts (brand new from the

store) came back with looked like food or makeup stains. The dry-cleaning mentioned above? Staples, staples, staples. Every single shirt and pair of slacks had tags stapled through the garment tags. Why? Other cleaners manage NOT TO STAPLE through tags. Loop the tag around and staple only the paper tab... not fabric. I have to go by a staple remover. Do not be lured to send your clothes to

. There's a slick website and that colorful flyer sent to my home

me to believe this was an honest reputable service. Steer clear."

"They treat me well. They are friendly and know me. They have the things ready on time. I would recommend them to others. I am satisfied with their service."

"I think that their customer service is outstanding. They are reliable and they stand by their work. I like that they will deliver. They have a seamstress on hand who does alterations. Their prices may be high, but you get what you pay for. They have long hours. They know who their longstanding customers are and will go out of their way to make you happy."

"I have never had a problem with them. They do a very good job and I have never taken very big and complicated jobs to them but the 2 stores that I have been involved with have been very good."

"The dress came back with a fold in the sash around the waist line, and a tear so that the sash was partially separated from the dress. Both these mistakes were in full view through the picture window. I called the company for an explanation, and was told how I could open the viewing box to fix the dress. I'm planning on taking the entire dress out and ...more hanging it again, so I can inspect it for more damage. The company has offered to repackage the dress for me, but I'm worried about further damage it may suffer if I send it back to them. I had no complaints about the time it took to ship the dress to me, or the communication the company had with me while they were processing my dress. Unfortunately, in the one area where they should excel - cleaning and packaging dresses - they totally flaked out."

"The quality of work this company does is pretty good. I have been through countless dry cleaners in this area. I think their prices are a little on the high side but I would rather pay a higher dollar amount and have my clothes done correctly rather than use these other places that charge me less but do a poor job on my clothes."

"I got a little frustrated with this drycleaner, actually. They do not speak English. Their staff is foreign. The prices are not bad, but it s hard to understand what the people are saying to you. You do not understand them and they do not understand you, so it s a hassle. I would rather pay more money and be able to communicate with people, to be honest. ...more I mean, I might use them again because the prices are pretty good, but I also might shop around and try and locate some new places, too."