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It got much worse when they actually tried to install the counters. On the first attempt, they brought up the first piece, and when they went down to get the second piece, the truck had disappeared. It took them 45 minutes to track down the driver, who was just supposed to go around the block once because he was double-parked. When he finally returned, they discovered he had failed to secure my counter (and another counter that was scheduled for a later installation elsewhere) before driving off, damaging all the counters.
It got even worse once I had to start dealing with the
They did offer to have the installer call me when he was leaving. Nobody ever called. When they arrived and tried to install the second piece of counter, they damaged both pieces and scraped a bunch of paint off the wall. The installer admitted that he'd made a terrible mistake. He said it should have been obvious that the smaller piece in the back corner needed to be installed first, that damage was inevitable in trying to install it second. That means that not one but two different installers from
The installer told me that someone from
The countertops are made to fit over the existing countertops. They look great. No sealing, etc.
The price was a bit high, but it saved me time and work. My kitchen really came to life with these countertops. I love it!
I would not recommend this company. caveat emptor.
For midtown Manhattan, we have a pretty large kitchen area, and the renovation had to be complete -- tearing out everything, putting an arched doorway on its entrance, replacing all counters, appliances, flooring and cupboards.
Thank goodness Osh was given our assignment, and took charge of our project. Working with him was great!
Amazingly, I still like him and have recommended him to friends!He took over every aspect, and absolutely stuck to the promised schedule and pricing limits. His workers were also efficient and helpful.
The only thing with which I was slightly unhappy involved the height of granite on the window ledge -- something I never even mentioned to Osh and the workers -- a decision taken when I was out of town for a few days. I decided that what they did was fine, but It is best if one stays on top of all decisions like that -- and I had let the ball drop on that occasion.
Apart from that, the 5-year warranty offered by
Mind you, Osh is out of the country right now, and I do need one part of the cupboards repaired. So, I'll let you know if there are any
problems with their follow-up!
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