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The installers ledt and said they were coming back with new pieces to complete the installation. I called them repeatedly and emailed them repeatedly and Metin Ozkuzy kept telling me that they were coming back and that the pieces were on order which was not tru because I never heard from them again. SO now I have a broken fan without the pieces ....I am fighting it with AMEX and will also take them to court.
However, soon afterward, whatever had been promised was not done. I did not receive the higher level service that I had requested. I was told more than once not to sign off on the delivery until the unit was installed and working, but the unit was not installed. In NYState, a plumber is required to be present at the installation of a dishwasher. One was promised, after a special call on my part, but none appeared, and I had to make installation arrangements on my own. I had to sign the paper about the delivery anyway, and we had to write in a special disclaimer that the unit had not been installed and proved to be working.
I decided to upgrade the unit after placing the order, and although they promised this would go smoothly, I was not charged except retroactively to the date of purchase about a month later. Not such a big deal, but it threw off some personal accounting arrangements I had made.
The dishwasher is now installed and working, but my complaint about
This transaction could not have gone any smoother and I recommend "
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