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A
"It felt like a new house after they left. I was very pleased with both the service and the price. They brought some supplies and used some of our supplies (which" was expected). Overall it was a great value and a detailed cleaning that would probably have taken me a week to do on my own. Thanks!

-Jacob D.

A
"Great service, timely, good price. This was a new home I had cleaned which made things easier and more accessible but great service overall.

-Derrick S.

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Angie's Answers

?

RUN, don't catwalk away !

If there is a strong urine smell, you have to assume their realtor noticed it even if they were acclimated to it and had them clean the carpets so there would be a chance of selling it. The fact there is still strong odor means it has saturated walls, run down behind baseboards, saturated carpet and mat and subfloor, etc.

Short of a total strip-down of all flooring and baseboards, shelves, mantles, etc and complete sanitizing and chlorine bleach treatment of thereby exposed surfaces followed by repainting and reflooring, you don't have a prayer of getting rid of it. If they let their cats spray and urinate in the house they probably did it all over the house, not in one area, as cats tend to want to go to the bathroom in a "clean" area, not in one fixed spot like dogs.

You are looking at probably $20,000 to get rid of the smell for sure, and even then if the house gets humid in rainy or hot sticky summer weather, the smell could come back out of subflooring, etc.

There are a lot of houses out there - I would bet you looked at this one with intent to buy because it was cheap compared to the competition - well, now you know why, and if you buy it I bet you will know why again every time you come into the house, and get run over by the same train when YOU try to sell it.

Just walk away.

?
Hi,

This is Kyle K from Member Care. Thanks for your question. I'm happy to help!

The Super Service Award is the highest honor given to companies by Angie's List. The exclusive recognition is given annually to service companies who have achieved and maintained a superior service rating from our members throughout the past year. There is no fee to accept the award, and members look for Super Service Award winners when making a hiring decision because only about 5% of companies on Angie’s List meet the strict eligibility requirements. Being eligible is an excellent achievement!

I hope this information help! Please let me know if I can assist further. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're happy to help!
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Carpet Cleaning reviews in New Orleans

F

Rating
As stated above, the initial response in the first 48 hours was good. However, in our opinion, services became progressively problematic. We were given specific time lines for certain things to happen, which were not adhered to. For example, although I was told my antique piano would be moved the very first week by piano movers, this did not happen ...More despite follow-up inquiries by us. The piano was finally moved three weeks later by Rainbow and not a professional piano moving company as promised.
Nearly $1,000 was charged to secure the house, and cover the roof with tarp where the fire had burned through. However, this was not done completely or effectively, and required multiple phone calls to Rainbow to repair and fix their work. The response to these requests were, in our opinion, unprofessional both in the and content of the messages, were very defensive and demonstrated an unwillingness to work together to problem solve.
Ultimately, the roof had to be completely re-tarped by another company because of the inadequacy of the initial repair. This was the case despite no abnormal or severe weather in the interim that could have damaged Rainbow's initial repair. Our insurance company was in complete agreement that this re-tarping was necessary.
When we received the bill from Rainbow, which we then submitted to our insurance company, there were over 100 errors on it, including billing for things that were never done, or even supposed to have been done. This required us going through the invoice line by line with our agent while walking through the house and documenting what had not been done but had been billed for.
We investigated storage options closer to our location and were able to find more than adequate space for much less money than Rainbow was charging. The amount of space they claimed was necessary was actually much more than we truly required, and was significantly more expensive. We subsequently had our items moved from Rainbow's storage to our own units.
Upon inspecting several of the boxes and other items, we found that many things still smelled of smoke and did not appear to have been cleaned well; excessive tape and wrapping was used, and used even for unbreakable items that did not require that level of packing protection; boxes were not packed efficiently and many were only half-full. Despite the copious amounts of wrapping, several items were broken in the boxes. Several of the lists of discarded items were incomplete and often unhelpful, using categories such as "bag of clothes, curtain and bedding", even when other lists listed every single CD by name, which is not necessary and is not helpful.
The above is not an exhaustive list of what we (my sister and I who co-own the house) found troubling and frustrating but it is a decent representation. Overall, our experience with Rainbow was very negative and frustrating. This was particularly the case as they were hired just mere hours after a very serious destructive fire to our home, when things were chaotic and traumatizing. I was burned in the fire and had to be transported to the burn unit. I lost approximately 75% of my belongings and my sister approximately 40%. We were in a vulnerable state and needed efficient and competent help, which we do not feel we received from Rainbow. Unfortunately, this company provides services in emergent situations when you really don't have the time or presence of mind to vet and compare.
- Janet J.
F

Rating
HORRIBLE!!!! I had surface cleaned the apartment and requested a deep clean as I had a tenant that had just moved out. I restated "deep clean" when they arrive and specifically pointed to dusty light fixtures and asked them to pull open the drawers in the kitchen and wipe down the drawers. I almost cried when they left. They had not wiped ...More any drawers (food crumbs, dust and hair in the drawers). They didn't touch the light fixture. They had offered to put the clean sheets on the bed that I had just washed and I said "yes. that would be nice"...so they surface cleaned and put the linens on the beds....INCREDIBLY disappointed. I had to spend all day after they left doing the job that I had just paid them to do. Save your money and do it yourself rather than call these people!
- Scott F.
C

Rating
I guess you what you pay for. The package included deodorizing but the carpet still holds a strong odor. When they were done all I could smell was the chemical but it faded quickly. I don't wanna say they didn't do their best. I just expected better
- SHONDA L.
A

Rating
My lease was ending on 2/28 and my landlord asked us to get the carpets cleaned. I called on 2/25 to request service before 2/28. They scheduled me for the next day! and came out and were on time. They were super friendly and courteous. They worked super fast but were also very ...More efficient! I left work at 11:25a and was back by 12:30p. I will certainly use them again for my new house!
- Christiana N.
A

Rating
Carpet cleaner showed up on time, did his work promptly, was extremely professional and friendly and did a good job.
- Denise P.
A

Rating
They did a great job! They even got some stains out of the carpet that I didn't think would come out. Professional, punctual, and cost-effective!
- Daniel H.
A

Rating
This is a great company to work with They are the best and can do anything with carpets and any water damage. We had a water leak and they dryed out the ceiling walls ,floor and carpet. and the crew are professional reliable and prompt. Very pleased
- Sarah S.
A

Rating
arrived promptly with a great attitude and a genuinely friendly demeanor. Since this was a Great Deal, he wanted to check how much carpet had to be cleaned. After his inspection, he decided that he could accommodate all of cleaning within the Great Deal price. He worked quickly, managed to remove the several small spots on the ...More carpet, and the carpet looked great when he was finished. We also received a thank-you note a week later. What a nice guy and what a professional job. Will definitely recommend him to others who want to receive clean carpets from a very nice person.
- C. Lee C.

Carpet Cleaners in New Orleans

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

52 Pick Up LLC.

4014 Laurel st

A and D Carpet Cleaning

109 W Augusta Lane
Slidell

A Beautiful Estate Inc

3549 General Meyer Ave
New Orleans

A+ Air Care, LLC

134 Jack Pine Lane
Ponchatoula

A-Handyman Services

2500 Smith Rd
Lake Charles

Act Now Carpet Care

241 Sugarpine Dr
Gretna

All American Cleaning Service

912 N Villere St
New Orleans

All American Cleaning Service

2323 Helena Street
Kenner

All Star Maid and Janitorial Service

742 E I10 Service Rd
Slidell

Amazing Carpet Cleaners

6905 Glendale St
Metairie

Apex Cleaning Services

4132 Beaune Dr
Kenner

Authentic Cleaning Services LLC

1210 Eagle Lake Blvd
Slidell

BJ's STEAM CLEANING

2401 MAGNOLIA ST.
New Orleans

Bravo Cleaning

1511 Metairie Rd., Suite 10
Metairie

Brooms N Buckets

5615 Royal St
New Orleans

C G MAINTENANCE LLC

1300 26th Street
Kenner

Cajun Maintenance

11766 S Harrells Ferry Rd Ste A
Baton Rouge

Carpet & Flooring Connection

1401 W. Esplanade Ave
Kenner

CARPET CLEANERS & INSTALLERS

2529 ARCH ST
New Orleans

Carpet Extraction Services Etc.

5615 Royal St.
New Orleans

Carpet Magician

Covington

CARPET MASTERS LLC

2731 WABASH ST
New Orleans

CARPET WORKSHOP

5733 HEEBE ST
New Orleans

CATALANO'S

6140 Jefferson Hwy
New Orleans

CATALANO'S CLEANING & RSTRTN

4525 AIRLINE ST
New Orleans

Childers Cleaning Professionals

161 Cypress Grove Court
New Orleans

CLASSIC CARPET CLEANING

239 S DILTON ST
New Orleans

CLASSIC CARPET CLEANING LLC

239 DILTON STREET
New Orleans

clean king

2405 kentucky ave

Color Your Carpet

9733 Elaine Rd.

Cruzi City Cleaning

4615 Grammar Ave
Metairie

D Williams Cleaning Service

429 HomeWood Place
Rserve

D&G Carpet Cleaning

1765 Coliseum Street unit#404
New Orleans

DH Construction Services

3400 Kent Ave
Metairie

DIAL ONE CARPET CLEANING

4927 MARQUE DR
New Orleans

Domestic Divas

116 Oak Lane, Suite B

DryEx Carpet Cleaning

1901 HIGHWAY 190 APT 2113
Mandeville

Emanuel House & Industrial Cleaning LLC

2608 Missourie Ave
Metairie

ENRIQUE'S ORIENTAL RUG CLEANING

3111 Conti St
New Orleans

Envirosafe

1629 Haydel Drive
Marrero

Fantastic Enterprises

100 Landings Blvd
Slidell

Fazangelo Prosperity LLC

963 Ave B
Westwego

FIBER SEAL OF SOUTH LOUISIANA

6221 S CLAIBORNE AVE
New Orleans

FlatOut! Cleaning Services

4031 Gibson St.
New Orleans

Geaux Paint & Cleaning Sevices

1883 Logan Lane
Mandeville

Gleam Clean

2213 Venus pl

GloRight Cleaning Services

3955 Annunciation st
New Orleans

Guarantee Service Team Of Professionals

11811 Dunlay Ave
Baton Rouge

Healthy Cleaning Service Solutions

P.O.Box 13664
New Orleans

iCleanFloors.com

6214 ERIN Drive
New Orleans

Itz Clean

3296 Jackson Landing Road

Jewell's Cleaning Service

P O Box 277
Covington

Magic Cleaning Pro

637 Sessions Ln

Magic One Services

204 Pailet Dr
Harvey

Maid Your Way Cleaning

2719 Marietta Ave.
Kenner

Mel's Carpet Cleaning

510 19 Monticello Ave
New Orleans

Menders Detailing

128 Girod St

MR DETAIL INC

1108 BAY RIDGE DR
Slidell

Mr.K Aqua Wash Restoration And Landscaping

2901 Cambridge Dr.
New Orleans

Mrs Clean Maid Service LLC

18164 River Rd.
La Place

Nana's Cleaning Services

1200 South Carrollton Avenue
New Orleans

Nata Carpet Care LLC

133 Rue Charlemagne
Slidell

NATIONAL APPEAL OF LOUISIANA

128 ENGLISH TURN DR
New Orleans

Nature Maid of Louisiana

40430 E I-55 Service Rd #30
Ponchatoula

Nola Carpet Cleaning

8021 Palm St
New Orleans

O'BRIEN'S CLEANING-RESTORATION

1821 COMMERCIAL DR
Harvey

ProClean Services

1830 Hermosa St
New Orleans

Pure: Auto Detailing Spa

2051 Magazine St
New Orleans

Purely Perfection Cleaning Service, LLC

1220 Cousin st # 107
Slidell

R C R Cleaning Service Inc

2401 N Turnbull Dr
Metairie

Rainbow International of Southeast Louisiana

70161 Highway 59 Ste F
Abita Springs

Real Handy Man

New Orleans

Reworks Reconstruction

47042 North Cherry Street
Hammond

Ruffin Eco Clean Carpets

5875 W Esplanade Ave
Metairie

Scrb-A-Dub Cleaning Service

Park Place Dr.
Gretna

SERVICE MASTER CLEAN

3349 RIDGELAKE DR
Metairie

Shameez Park and Wash

Central Business District/French Quarter
New Orleans

Southern Carpet & Floor Cleaning, LLC.

828 Royal St #220
New Orleans

Sparkles By Mom Janitorial

2504 E Simcoe St Apt 10
Lafayette

Spotlight Shine Mobile Detailing LLC,

8919 Stroelitz St
New Orleans

Stanley Steemer

2601-B Lexington Ave
Kenner

Superior Cleaning and Restoration

3250 continental dr
Kenner

Team Finesse LLC

635 Bengal Rd
River Ridge

TJ's Professional landscape & janitorial service

4601 franicsco verrett dr.
New Orleans

Total House Cleaning

4327 Morris Pl
Jefferson

TUJAYS JANITORIAL SERVICES

1821 COMMERCIAL DR
Harvey

White House Maintenance & Painting

1097 Tallow Tree Dr.
Mandeville

YOUNG'S CLEANING & RESTORATION

53 ELAINE AVE
New Orleans

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