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New Orleans Appliance Repair Articles
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New Orleans Appliance Repair Experts Reviews
Scheduled a refrigerator repair for one of those "service windows", sometime between 1pm and 5pm.
4:30pm, received a robo-call telling me service was behind in my area, and the tech may not be on time.
6:30pm, I called Customer Service. After being disconnected once, I was given no reason why the tech hadn't yet been to my house, but was assured they were still working, and the CSR was sending a message to have the tech call me with an ETA.
7:30pm, I called Customer Service a second time. This time, I was told the technicians were no longing working for the day, and I was given no explanation why I was not called by the routing/dispatch department or a technician. No answers, no solutions to my problem, which isn't surprising since customer service is obviously outsourced overseas. All anyone could do or attempted to do was reschedule my appointment. For a full week later. Oh, they did try to sell me a service warranty deal, though. Also, a "manager" did offer me a $50
Avoid like the plague, unless aggravation is your thing.
7 years of performing. We called Jerreau, desperate to get the thing fixed quickly. Well, he must be psychic - not only did he arrive within an hour of our call but he had the spare part with him - a burnt-out relay; he showed me the old part, it was fried. Jerreau had the frig up and running in about 15 minutes and it's been working perfectly ever since. So, I asked him to come back and replace the starter switch on our clothes dryer. He showed up exactly on time (!) and took down the dryer model number, then he drove clear across town, actually to Metairie, to get the switch and replaced it. Total time for the job - about an hour. This guy really knows his stuff and needs business, so I was glad we contacted him, for both reasons. He is very nice and professional. Highly recommended.
After being taken by many in this field, I am pleased with the service I have received.
I emptied the freezer. He checked the back of the unit. He took the inside panel out of the freezer assessed the problem and proceeded to work. It needed to be de-iced. He de-iced the unit, replaced a tube, cleaned-up, replaced the panel plus freezer shelves, and job done. Praise the Lord it has been working well. Thank you A&R and Angie's List.
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New Orleans, LA