"Repulic, in a very professional, and timely manner solved my problem. This seems to be a company that puts customer service before profit.
Rated Review by Rachel S.
"We bought an older home that had a newer addition built 15 years ago. We needed to move into the new addition while the older part of the home was remodeled. Our remodel was in the demolition phase and we needed help blocking off water to the remodel ...more while preserving water to the addition for us to live in.
was very helpful in getting our service call arranged the same day I called.
came out earlier than scheduled but called to let us know. He was thorough and had great advice for the least expensive and most effective option. He completed the work quickly made sure things were working well. He even called out an estimator,
, to give us a price quote on some larger work that needed done with our renovation.
had more helpful ideas for our renovation. We had not considered using
for the renovation part of our property, as are hiring a general contractor, but we certainly will now and may insist our GC works with BFP. "
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"It's a good thing he didn't collect payment, because the shower didn't work any better after he left! If anything, the problem was worse! I informed him that he didn't even fix the problem he was here to fix, and he called me that evening and apologized. He said he knew it wasn't a good repair and had another job to get to ...more so he was rushed. I appreciated the apology but still don't understand why he left knowing it wasn't a "good repair", and had I not questioned him he would have walked away with $185.00 for nothing! Needless to say, I had another plumber come out who actually repaired it and he charged $65.00! "
were extremely helpful and kind. As a first-time homeowner of an old home, I knew there were things that would be way over my head and plumbing is one of them. The pipes that came from my toilet, through the floor and into the basement started leaking and they instructed me what to and then came at ...more a time that fit my work schedule. They were able to fix it the next day and replaced my rusted-out/leaking hot water heater while they were there too. I love to support local/family-owned businesses when I can and would recommend
to anyone who would like to do the same. I'll definitely be calling them for any future plumbing needs. "
Company was excellent. We had friends coming for dinner and the company did accommodate our preference of having the plumber arrive and complete repairs before our guests arrived. This review is regarding plumbing service only. We purchased the Big Deal for $59 for a plumbing service call ...more and one hour of service, which sounded great as we had three minor issues. When the initial plumber arrived, on time, he first asked if we wanted to purchase a service plan. This was before we had a
to gauge the quality of his work or his professionalism and it made my husband uncomfortable that he had to say "no" before any work was done. Upon first inspection of leaky toilet #1, the plumber immediately told my husband that the tank would need to be replaced. My husband, obviously not a plumber, but also not a complete idiot, asked the plumber to show him where the crack in the tank was. The plumber then told him that replacing a bolt might be enough. He replaced the bolt and some tank innards that took about 30-40 mins and told us the parts were $40.
The plumber then fixed the leaky faucet, which took only a minute and no parts. In retrospect, we should have asked him to tell us when our hour of "included" service was finished and how much he would charge for anything after that, but we didn't ask. I suppose we erroneously assumed that any additional time spent would be prorated. The plumber made several long trips back out to his vehicle that took up some time, but it was a very hot day and we do have 20 steps from our front door to the street where he was parked. We then showed him the "wobbly" toilet and he was nice enough to check with us first to make certain that if he re-sealed the toilet, that we would be okay without using it until the next day. He quickly re-sealed that toilet and tightened the bolts.
Needless to say, we were shocked when our bill was $110 (on top of the $59 that covered the service call and an hour of service). He said we had gone into the second hour, so charged us for another hour of service plus the parts for the first toilet repair. We were disappointed and felt that the Big Deal hadn't gained us any discount at all, but glad to have repairs finished before entertaining. BUT, the next time someone used the leaky toilet, water dripped all over the bathroom floor and it had to be cleaned while entertaining and the dish to catch the leak replaced. So, our guests had to use the leaky bathroom since the other toilet on the main level couldn't be used until the next day because of the new seal.
After our friends left that night my husband called the company (and even though it was late, they did have an answering service and emergency calls available if needed). The company representatives contacted us quickly the next day and scheduled a different plumber to come at the earliest time that was convenient for us. We ourselves had requested a "different plumber" since we didn't have any confidence in the original plumber and were afraid he would say he now had to replace the tank and had tried to tell us that originally. This second plumber showed up promptly, was very professional, never mentioned tank replacement, but did replace all three bolts and the rubber seal from the tank to the bowl. He explained that even though it might look like the water is dripping from a particular bolt, that it's difficult to tell where the leak is actually occurring. He was here less than 30 minutes total and to the company's credit, there was no charge at all for the service call, parts or labor. Thankfully, there has been no leak since!
In conclusion, our dealings with
Company and the second plumber were all outstanding. Perhaps the first plumber wasn't representative of the company, but we cannot recommend their plumbing services based on our experience. The company did make certain that everything was taken care of and that we weren't charged additional fees and we feel they are a reputable company. "
"MY EXPERIENCE WITH THE SURFING PLUMBERS WAS HORRIBLE AND WOULD RECOMMEND ALL PARTIES TO NOT DO BUSINESS WITH THEM.
I reached out to three companies to provide estimates for the required services described above. The Surfing Plumbers team was very courteous and punctual so I was initially impressed. They claimed that they did the type of work ...more required previously and were familiar with the process. They offered the lowest bid on the work ($2600 compared to $7000) because they believed that Metro Water services would handle the road closure, asphalt removal to expose the main lines, tap installations, and repaving. I asked them 2-3 times if they were certain of the process, to which they replied "yes" each time. I provided an initial deposit of $1290 to cover the water and sewer tap fees.
After a week of no activity at the site, I called the Surfing Plumbers to ask for an update. They informed me that after several trips to Metro Codes and Water Services, that their initial supposition was incorrect and that they would need to perform those duties themselves, which would result in a higher total job cost. The next day, their plumber provided me a revised estimate of $11,000. I reached out to other plumbers and found one who would provide the full scope of work for $7000 (licensed, insured, all proper permits pulled and inspections included) and advised the Surfing Plumbers that their inability to provide the contracted services at the initial estimated price voided our agreement and requested my deposit back. The plumber I had been working with said he understood and offered to use the deposit money to pay the water and sewer tap fees. As an offer of good faith on my part, I even asked them to bid out a few other jobs that I needed plumbing work for.
Several days passed once more with no update. I called the plumber to ask for either delivery of the paid tap fee receipts (as he said he would do) or a full refund check. He said he would meet me the next day and provide the receipts.
On the next day, he showed up with neither the paid receipts nor the full refund check. He said that his boss, the owner (Tab Hunter) wanted to know if I was willing to pay them some amount to compensate for the time that his team spent researching with Codes and with Metro Water. I told him "No" because my expectation was that they had the requisite knowledge and expertise to complete the job before I agreed to the contracted terms of service. Furthermore, their inability to deliver services as required was in no way my fault but their own fault for lack of due diligence when bidding on the job. Additionally, they delivered ABSOLUTELY NO SERVICES to me as a result of their actions; they actually cost me 2-3 weeks of lost time because of their incompetence in this effort. I explained that asking me to pay for their incompetence was unprofessional on their part and that the time and effort they expended could be written off by their owner as a sunken cost. Again, the plumber said he understood my perspective and believed it made sense and that I could come to their office in Hendersonville to pick up the refund check. I asked him to simply mail it to me.
Two days later, I called the Surfing Plumbers office to ask about the status of my refund check. The office assistant told me that all checks are issued by their Florida office and that she did not know how long it would take. I told her that that answer was unacceptable, that I provided them the check as a deposit for services in a timely manner initially and that it was their responsibility to reciprocate that same level of promptness now. The next day, she called me to let me know that the check was mailed that day.
Several days later, I received a letter and check from the Surfing Plumbers in which they deducted $437 of my initial $1290 deposit with a statement from the owner Mr.
, "Although I have been advised that I am entitled to the profit loss on contracted work that has been cancelled, I have always taken the company position stand to have a deposit agreement that only forfeits the amount of deposit as services rendered."
Mr. Hunter's respond implies that I cancelled the contract of my own accord as opposed to his team's absolute inability to provide the services required for the cost they quoted. There was no change in work scope on my part. There was no change in work conditions on my part. What changed was their realization of the work they would need to undertake to provide the contracted services.
DO NOT USE THIS COMPANY. THE OWNER MAINTAINS NO RESPECT FOR HIS CUSTOMERS AND CHOOSES TO PROFIT FROM HIS OWN LACK OF RESEARCH AND EXPERTISE RATHER THAN REFUND A DEPOSIT ON A JOB FOR WHICH HE PROVIDED NO SERVICES. "
"Well, when I got up this morning I had a shower and a clothes washer that were draining into my basement through a hole in the dirt wall. It looked like a flowing Artesian well.
arrived on time and worked hard all day and then some, completing the job! He augured the pipes and was able to find the rusted and ruined parts of the ...more pipes by using a seesnake. I was able to watch, also, as the camera examined the condition of my plumbing. I actually learned a lot about the drain part of my plumbing that I didn't know before. He found another drain pipe in the kitchen that had rusted out, also. After a lot of digging in my soggy basement and through to the backyard, he replaced my old-timey, worn out pipes with brand new PVC. I appreciated
followed up after the initial contact, we were able to schedule a day with no issue. He verified the address and arrival time this morning, and arrived right on time. The job was finished in short order and looks great!
said the problem was that the flange at floor was too high and needed to be cut below floor but he could reset it anyway but it might not last that long. He also recommended replacing the old cast iron piping (at a cost of 5k). So he set the toilet and left, while I consulted with husband on waste line replacement. Toilet was ...more leaking within the hour. We called a friend to get a recommendation for another plumber to look at toilet and for a 2nd opinion/price on waste line job. Turns out the flange wasn't even bolted to floor! It was a tricky job but he made it work (with no cutting down below) and toilet is now solidly bolted with no leaks. We had the leaky/corroded stretch of cast iron piping replaced for less than $1000.