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"In 2009 I purchased a refrigerator for about $400 from HH
. In Feb of 2013 it developed a leak in the evaporator coil. What follows is mostly" how
and their subcontractors messed up at every possible point. I spent my last thirty minute phone call to them (hopefully,) last week cancelling the remaining contracts with them, and they messed that up too. I’m going to add a bit here – one of my many jobs is I’m a landlord, and this was at a tenant’s house which I had to drag my baby to sit with me while hours of repairs were done and the repairman who spent six hours working on this refused to be in the apartment without someone there. In Feb 2013 the tenant’s fridge stopped working. I called
and they dispatched a company called
Home Services. This is the only company that I dealt with for the next nine months that did anything right, and tried to do right. They replaced the evaporator coil for about $400 charged to AHS, and the unit chugged along for another month and a half and blew out something else at the bottom of the fridge. Evidently the compressor was befarged. My guess is that it was the reason that the evaporator coil blew a hole in it, but during their testing everything read normal. Who knows. Second service charge,
won’t dispatch the initial company as they’re on hold. I’m uncertain what a company being on hold was, but I should have waited for them to get off hold. AHS dispatches a company that shows up four days later and can’t work on that brand of fridge. Errr ok, perhaps they should have mentioned they were not allowed to work on those before coming out, or asked what it was.
gets the call from that company and calls me and tells me they’ve dispatched A&E Factory Services. This is
’s in-house company as far as I can tell. A&E is based about 19 blocks from the house, I think great… I never hear anything from anyone. I call back to
and ask when I’m supposed to hear something and I’m told that although the
rep made the connection to
/A&E I was supposed to call
, the people who had called me, and tell them to call A&E to set a time. I believe at this point it was 10 days later they showed. The A&E tech told
that it was not worth repairing. The
agent refused to listen to the tech, supposedly there was an argument between them, and he then ordered $800 of parts for the $400 fridge. The parts of course had to be shipped to the tenant’s house when nobody was home (they were out of the country,) so I arrived to find eight boxes sitting next to the door in a downpour ten days later. I’ll stress that most of the boxes were full on in the rain. Called to schedule a tech, get a time 15 days out if I’m remembering this correctly, it’s getting kind of comedic, they
’t show after a day of me waiting around. at this point they’ve called me via an automated system multiple times making sure I’m going to be there. They reschedule 10 more days out. I call
and argue that this is not acceptable, the rep I speak with agrees and dispatches
Home Services again (not their issue, but they can fix it). I talk with
that night on the phone and explain in detail what’s going on. The person I’m talking to is struggling to keep up with where I’m at but assures me they can handle anything. They show up the next day ready to fix this thing and are told by the
rep they’re on with that they’re not allowed to touch it since
/A&E was mid-working on it. The
rep was out arguing with someone for about an hour before finally being flagged off by the
rep. AHS has just blown a tech dispatch fee and two hours of tech time.
, not at fault, leaves. The days go by, I attempt to get
to set this as a priority, but am told that even though we’re at month three at this point that it’s not anything except put me on the list. The tech shows up and spends the next five hours fixing the thing and on the phone because his vacuum is busted or because the fridge is being weird or that the parts had the incorrect instructions. Finally all assembled he leaves with the thing blowing cold air. I’m given an invoice of what I have to pay if
doesn’t pay it, and it’s over $1200. Water starts forming in the fridge three weeks later and I called back to
. They set a recall dispatch for A&E, which show a week or so later. Once again, details may be blurry here. I didn’t set out thinking that there was going to be a post, let along a series started because of this incident. The tech, same tech as started this tells me it’s odd that they’re not requiring me to pay a co-pay on this due to it being an entirely separate issue. I ask how it’s separate since the issue is that it’s not cooling properly, and he tells me that there’s warm air getting in somehow. This might be because in the repair they drilled several holes in the body of the fridge to run piping and it looks like they sealed it with Silly Putty. An hour or so dealing with yet another
rep he manages to convince them that the cost is going to be in the $500 range to fix the $400 fridge and they finally agree it’s not worth it. I’m informed they will contact me about replacing the fridge. They
’t. I contact them four days later, am given another number for replacements, and contact them. They require exact dimensions, model number, etc. So that 20 minutes was wasted calling them on my break at work. I get the info, call them up, and am told that I can upgrade if I want… I
’t, I just want a working fridge for my tenants who have been using a spare fridge I loaned them. They tell me another company will be delivering it, but I’m responsible for moving my fridge out and disposing of it. They’re so helpful. The delivery people just show up. I get a call while I’m at work, no advanced notice. I had no idea they were coming that day. Great. But now I’ve got a new fridge which is supposedly an $800 one… so this is done, right? Nope.
didn’t code the thing as a recall, they coded it as a dispatch, which costs $75. Another phone call and I’m assured that mess is fixed. That phone call took 28 minutes to get through and get someone to read through the mass of notes. Month goes by, guess what I get in the mail… yup, got the same bill as the
rep once again only noted it, never did anything about it, and once again I’m assured that it’s been taken care of. It wasn’t. During this time I had to take roughly two and a half days off of work, drive to meet the techs who already had given up on the thing, from the time of the second repair dispatch to working fridge was nearly four months, I stopped counting at 15 phone calls to
and two and a half hours wasted… I believe I’m in the neighborhood of 20 calls, but the reps aren’t allowed to send me a call report. During the nine months that
and A&E worked on this they collected about $65 from me monthly for absurdly slow and poor service. So $585 in monthly rates + $75×2 for dispatch fees from me, $735. At the time of conclusion they had spent $400+ for a condenser coil (worked for a while,) $1100 for repairs paid to A&E (worked for three weeks,) probably $120 for dispatching the good company and yanking them, and finally nearly $900 for a replacement fridge. They left the old fridge for me to deal with, which although was broken was still functioning minus the reported warm air getting in through the holes they’d not sealed. It was completely dead a week later with something more than warm air coming in breaking it. Yup, it was leaking freon / probably could have been repaired had it been diagnosed correctly. I wish I could say this was a completely aberrant event in my dealings with home warranty companies, but it’s not. This was par for the course. If I’d just saved up the monthly service fee I was paying AHS, I would have had more than enough for a nice fridge.

-Paul K.

"Used the AHS website to schedule a pool pump repair because the pump was making a lot of noise.
Enterprises was the sub-contractor to AHS." Before they came out I looked them up on the BBB and they had an A+ rating with no complaints. I did this because some of the other AHS subcontractors I have had were not great. They called to arrange an inspection and came out to see what problem was. Tech said it was noisy due to bad bearings and the pump needed to be replaced. He said he would order a new one and it would be a couple of days. Two days later he came back out and replaced it. Repiar quality was excellent. All I paid was the AHS service call fee of $75. I would recommend
Enterprises. BBB rating was true to the A+.

-Robert Y.

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Local Articles in Nashville

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?


Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Angie's List
Alarms, Earthquake Retrofitting, Health Insurance - Agents & Companies, Health Insurance - Brokers, Home Inspection, Hurricane Shutters, Insurance Agencies, Mortgage Companies, Warranty Companies - Home

No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.

Angie's List
Organization - Home & Garage, Warranty Companies - Home

Each year, Angie's List analyzes its consumer reviews to determine what types of service yield the most complaints. Angie walks you through our findings.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Nashville


We got a one year home warranty for a house we bought back in August 2014 since we were new home owners. Good customer service. A little over a month of moving in, one of our HVAC units stopped cooling. We called up Complete Protection to get the list of mechanical engineer professionals that CP allows you to use in order to cover warranty services. As part of our home warranty, we one of the HVAC units cleaned then we had to pay a diagnostic fee of $79 for our HVAC problem.
Turned out it was the coils and a couple other parts that needed replacement in the older HVAC unit. The cost to repair was around half the price of replacement. The mechanical engineer said he would not recommend doing the repairs on a 19 year old unit but instead replacing with a more efficient unit. Complete Protection also deemed the repairs would not be worth repairing but would give us a credit of $800 to buy a new HVAC unit. Although that credit check was minimal compared to the $4900 replacement unit, it helped with the purchase and we already got our money's worth of the home warranty.
We also got several quotes from companies in the area for HVAC units since Complete Protection would send us a check for $800 so we could purchase from whomever. However, we found that MW Mechanical (one of the professionals we had to choose from for service according to Complete Protection) was most knowledgable plus he offered to credit the $79 fee on cleaning our 2nd HVAC unit towards buying a replacement HVAC unit.
Great experience and the CP team was quick to respond. They also were quick to send the $800 credit check for buying the new HVAC unit. Would recommend!
- William W.

On the most recent call on 5/6/09, First Am sent contractor to house in Nov 2008 to fix leaky shower valve. Contractor said I needed new shower valve and risers, and warranty company WILL COVER BOTH. When I asked what type of valve, he said "
Nashville Home Warranty Companies Provider Name Locked
Double Shower Valve with Diverter". (
Nashville Home Warranty Companies Provider Name Locked
Double Handle Tub Valve with Handshower Diverter-Model 9997 - $168.14 at Home Depot.com). Valve was NOT replaced at that time because First Am would not authorize contractor to remove panel on outside wall of house to create access. I was told by
Nashville Home Warranty Companies Provider Name Locked
: "The valve and risers will be replaced, but YOU must make access." I removed the panel myself and called them back to finish the work in April 2009. This time, contractor said: First Am will not replace valve because you have slightly high water pressure. He immediately made me a side-offer: I can install a pressure regulator valve for you for $980.00, which will solve your pressure problem, then I'll install the valve you need for free." I could tell that he was not being honest with me, because his face turned red and he was avoiding eye contact. He was simply trying to get the most money possible out of this visit! I told him to leave immediately and called another plumber (NOT THROUGH
Nashville Home Warranty Companies Provider Name Locked
)- they said:YOU HAVE NO PROBLEM WITH WATER PRESSURE-YOU NEED A NEW VALVE! On 5/5 After complaining to
Nashville Home Warranty Companies Provider Name Locked
at F.Am(888-955-4415X3654), she agreed to:"Cash-out the valve and your $55 fee). I was happy with this because I knew that I wouldn't have to deal with them anymore. However the next day,
Nashville Home Warranty Companies Provider Name Locked
said that she changed her mind and that she was sending yet another contractor out to fix the valve and risers. She told me J&S Mechanical is coming at 4pm on 5/7. THEY NEVER SHOWED! I called J&S - they said:"We never received a workorder from
Nashville Home Warranty Companies Provider Name Locked
- and I can't send anyone out to your house unless
Nashville Home Warranty Companies Provider Name Locked
gives me a work order number!" After all of this hassle for a
Nashville Home Warranty Companies Provider Name Locked
leaking valve (which is still leaking thanks to them), I called
Nashville Home Warranty Companies Provider Name Locked
, demanded that they make good on their 5/5 promise to cash out the valve amount plus my $55 service fee, and vowed NEVER to use them again!
- Jessica L.

We received the home warranty when purchasing our home last year. We did not use the service at all during the year. Today, I received a call to renew the service. I told the caller that I was not interested in renewing for another year. She proceeded to tell me all the reasons I should reconsider and would not take no for an answer. After 5 minutes of her telling me I didn't understand why I needed their home warranty product, I hung up. Insulting the intelligence of your customers is not the way to build customer loyalty.
- Nicole R.

Home Warranty Companies in Nashville

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Air Restore Usa

461 Tyler Ct

American Home Shield

889 Ridge Lake Blvd

Capital Restoration Inc

6101 Centennial Blvd

Choice Home Warranty

1090 King Georges Post Rd

Cre8ive Construction

1316 8th Street
Old Hickory

Fresh Start Restoration & Cleaning

157 Space Park South

Greenway Home Services

1420 Donelson Pike

HandyPros Property Services

113 Plumlee Rd.

Master Stucco

1661 Mallory Lane

MoistureFree Warranty

20227 Railroad St

Safe Home

4711 Trousdale Dr

Surface Link

4200 Lafayette Center Drive

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