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Home Warranty Companies to Avoid

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Top Rated Home Warranty Companies

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"We got a one year home warranty for a house we bought back in August 2014 since we were new home owners. Good customer service. A little over a month of moving in," one of our HVAC units stopped cooling. We called up Complete Protection to get the list of mechanical engineer professionals that CP allows you to use in order to cover warranty services. As part of our home warranty, we one of the HVAC units cleaned then we had to pay a diagnostic fee of $79 for our HVAC problem. Turned out it was the coils and a couple other parts that needed replacement in the older HVAC unit. The cost to repair was around half the price of replacement. The mechanical engineer said he would not recommend doing the repairs on a 19 year old unit but instead replacing with a more efficient unit. Complete Protection also deemed the repairs would not be worth repairing but would give us a credit of $800 to buy a new HVAC unit. Although that credit check was minimal compared to the $4900 replacement unit, it helped with the purchase and we already got our money's worth of the home warranty. We also got several quotes from companies in the area for HVAC units since Complete Protection would send us a check for $800 so we could purchase from whomever. However, we found that MW Mechanical (one of the professionals we had to choose from for service according to Complete Protection) was most knowledgable plus he offered to credit the $79 fee on cleaning our 2nd HVAC unit towards buying a replacement HVAC unit. Great experience and the CP team was quick to respond. They also were quick to send the $800 credit check for buying the new HVAC unit. Would recommend!

-William W.

F
"On the most recent call on 5/6/09, First Am sent contractor to house in Nov 2008 to fix leaky shower valve. Contractor said I needed new shower valve and risers," and warranty company WILL COVER BOTH. When I asked what type of valve, he said "
Double Shower Valve with Diverter". (
Double Handle Tub Valve with Handshower Diverter-Model 9997 - $168.14 at Home Depot.com). Valve was NOT replaced at that time because First Am would not authorize contractor to remove panel on outside wall of house to create access. I was told by
: "The valve and risers will be replaced, but YOU must make access." I removed the panel myself and called them back to finish the work in April 2009. This time, contractor said: First Am will not replace valve because you have slightly high water pressure. He immediately made me a side-offer: I can install a pressure regulator valve for you for $980.00, which will solve your pressure problem, then I'll install the valve you need for free." I could tell that he was not being honest with me, because his face turned red and he was avoiding eye contact. He was simply trying to get the most money possible out of this visit! I told him to leave immediately and called another plumber (NOT THROUGH
)- they said:YOU HAVE NO PROBLEM WITH WATER PRESSURE-YOU NEED A NEW VALVE! On 5/5 After complaining to
at F.Am(888-955-4415X3654), she agreed to:"Cash-out the valve and your $55 fee). I was happy with this because I knew that I wouldn't have to deal with them anymore. However the next day,
said that she changed her mind and that she was sending yet another contractor out to fix the valve and risers. She told me J&S Mechanical is coming at 4pm on 5/7. THEY NEVER SHOWED! I called J&S - they said:"We never received a workorder from
- and I can't send anyone out to your house unless
gives me a work order number!" After all of this hassle for a
leaking valve (which is still leaking thanks to them), I called
, demanded that they make good on their 5/5 promise to cash out the valve amount plus my $55 service fee, and vowed NEVER to use them again!

-Jessica L.

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Local Articles in Nashville

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

A home warranty came in handy for this member when a water line burst. (Photo courtesy of Angie’s List member John D. of West Vancouver, British Columbia)
Warranty Companies - Home

Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Nashville

C

Rating
We received the home warranty when purchasing our home last year. We did not use the service at all during the year. Today, I received a call to renew the service. I told the caller that I was not interested in renewing for another year. She proceeded to tell me all the reasons I should reconsider and would not take no for an answer. After 5 minutes of her telling me I didn't understand why I needed their home warranty product, I hung up. Insulting the intelligence of your customers is not the way to build customer loyalty.
- Nicole R.

All Home Warranty Companies in Nashville

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St

American Home Shield

889 Ridge Lake Blvd
Memphis

American Residential Warranty

901 NW 51st St Ste 100

Capital Restoration Inc

6101 Centennial Blvd
Nashville

Cobble Construction

Murfreesboro

Cre8ive Construction

1316 8th Street
Old Hickory

Fresh Start Restoration & Cleaning

157 Space Park South
Nashville

HandyPros Property Services

113 Plumlee Rd.
Hendersonville

Harmony Homes of TN

1418 Kensington Square Ct Bldg A
Murfreesboro

HomeServe USA

601 Merritt 7

Master Stucco

1661 Mallory Lane
Brentwood

Safe Home

4711 Trousdale Dr
Nashville

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