Nashville Home Security Companies

"We do feel safe and secure knowing ADT is out there. They were very responsive and punctual when we needed them to adjust things. The serviceman was polite and informative. He did a quick and efficient job. I do think their fee is very reasonable."

"Installation was easier than expected. The installer was prompt, pleasant, and was even able to convert some of the existing system instead of having to replace the whole thing (saving me money)."

"What was originally presented as a one year contract, that could be canceled anytime after that, turned into a yearly renewing contract where canceling would be impossible except within the month of February. Anyother time would require that the remainder of the year must be paid."

"Service was fine through the life of the agreement, but they would try to raise their rates every year. ADT was already high compared to many local providers. When I moved and wanted to change alarm service providers, ADT has a clause in their contract that requires you to give something like 90 days notice to terminate service. They waive this if you ...more roll your service over to the new house. I had found another provider that was half the monthly cost of ADT ($15) and chose to pay for three months to get out of the contract."

"The work took a total of four visits, due to mistakes committed by the first two of the three technicians. The first technician activated the system but broke one of the sensors. A second technician returned to replace the sensor, but failed to install it properly. He returned but was unable to diagnose the problem. The third technician was the best; ...more he immediately knew how to take care of the problem and also improved upon the work of the first two technicians. Subsequently, the alarm has been trouble free. I have given a C for quality of work: this is an average of an F for the first two and an A for the last tech. The company was very responsive to my requests for repairs and technicians showed up on time. Some wiring and a tool were left behind by the first two techs. All of them were courteous. If I was to hire

for future work I would specifically request the third technician."

" waived the installation fee. The installation service man was a good person and friendly, too. They were flexible, because we had to change dates due to the home not be finished as scheduled. They didn't make a fuss about it at all."

" had originally put the alarm in and came back eight months later and said the parts I needed no longer are made. No personal attention, just too big of a company. Really hard to work with."