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C
"They said the bill would be only $16 more per month with Internet, but when my bill came, they prorated the current month and then charged a month in advance, and" added many unmentioned fees. I would go elsewhere if I had a choice!

-Julie D.

A
"they were on time (2 hour window ) even a bit earlier but they called first.,they did the installation and tested all the equipment ( tv, phone internet, dvr , remote" controls. ALL in the 2 hour window

-Andre S.

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Local Articles in Nashville

Do you still need your landline phone?

Home phones are in a period of transition, with traditional landlines being replaced by mobile phones or voice over IP services. But is it really time to ditch your landline, or should you stay connected?

Illustration by William V. Cigliano
Internet Service, Phone Service - Cellular, TV Service - Cable, Phone Service - Landline, TV Service - Satellite

Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

Angie's List member Ray Lattof says he's often frustrated with charges from his phone provider. (Photo by Chantal Lawrie)
Internet Service, TV Service - Cable, TV Service - Satellite, Phone Service - Cellular, Phone Service - Landline

TV, cable, phone and Internet services consistently rank as some of Angie's List most complained about categories - here are five tips to beat poor customer service.

Angie's List
Alarms, Phone Repair, Phone Service - Cellular, Phone Service - Landline, Phone Wiring, TV Repair, TV Service - Cable, TV Service - Satellite

Whether you have cable TV, satellite TV, a landline phone or cell phone, you can save money by negotiating with your current provider or shopping around for another.

Angie's List
Phone Repair, Phone Service - Cellular, Phone Service - Landline, Phone Wiring

It's a common dilemma for today's parents: should i get my child a cell phone? Here are some tips to help you decide.

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Landline Phone Service reviews in Nashville

F

Rating
I was notified that they are no longer going to going to be carrying the wireless prepaid services through
Nashville Long Distance Phone Companies Provider Name Locked
, and I was told that we need to switch to the wireless carrier of our choice. I was given 3 weeks to switch to another carrier, and I was informed that I would have to use the balance of the prepaid phone or the minutes would be forfeited. My issue is that the phone is my Aunt's, who is currently out of country, and there would be no way that $80 worth of minutes would be used within 21 days. After being bounced around several customer service agents, I was given the run around that I was unable to speak with them, not a manager. It's very frustrating that I was unable to talk to someone that would understand the issue of in no way being able to use all of these minutes within a short period of time. What I am seeking would be a credit for some of the money that I have for the prepaid for the talk minutes. I just think that is a lot of talk time to ask any customer to use within a 3 week period.

This is a very poor business practice and it is very frustrating that customer needs/money is not being considered within this scenario.
- Torey T.
D

Rating
This is the worst cable and internet service that I have ever had anywhere that I have lived: $177/month for about 12 Mbps, which doesn't even classify as broadband by today's FTC standard (25 Mbps), and modest TV package. By comparison, Charter in StL was $135/mo for 60 Mbps and much better TV package and TV operating system. Best friends in KC have Google fiber, which comes with 950+ Mbps and TV for about $130. If something goes awry with the internet your customer service rep, living somewhere abroad, hardly speaks English, treats you like a
Nashville Long Distance Phone Companies Provider Name Locked
, and follows a protocol that he or she are reading from a screen (or a page?).
The only, only reason that I stay with ATT is that Mediacom has the worst reviews I have ever seen.
Nashville Long Distance Phone Companies Provider Name Locked
simply has no competition and thus no reason for any internet/tv provider to improve.
The single positive feature is that the installer was on time and professional.
- John R.
F

Rating
Bell continues to be an "F" rating for: following objective reasons:
_
1) Internet page has allegedly "lockout" for verbal ads on their system; it is Not Working; again.
_2) I personally interviewed a neighbor & his Fiber out @ key time: MSU B-ball game
@ key timet.__Bell knocked out internet repeated during fiber installs all over SW Ohio
3) My lawyer
Nashville Long Distance Phone Companies Provider Name Locked
had them charge his account even though it was not DUE and he asked them to do later w/ a diff. card._
He had to call and get them to credit it back. They screwed that up so he had to call the next day due to inadequate service the 1st time.
4) They do zero over-site over their contractors I personally witnessed power outage in our neighborhood that was not only unsafe, but was totally avoidable!!!!!!!!!!!!!!!!!__They aggravated it further by sacrificing peoples freezer goods by delaying for another several hrs. on their co. free choice. (I have others pics of the damage). The local govt. was notified too.
__ They tore up our yards (not in the easement either!)_) Drove over my yard un-involved in project cable move: not possible via that.
They uni-lateraly jacked peoples internet rates (and the ones who shared their dismay they be-grudingly adjusted
Their CEO got a $9 M bailout & you paying for it_
Bell sold Wireless for millions & rates went up? YOURS.......They laid off locals and hired poor servicing Flipinos.
They could have buried 3 neighbors fiber cable during warmup. 4 weeks later still NOT done due to work order entry in-competance I was told.____________DON;T USE BELL;
Nashville Long Distance Phone Companies Provider Name Locked
also incompetent and unsafe/damage creating.


- GARTH P.
B

Rating
I changed the TV service because of increasing prices, but I kept the land line phone and Internet. Even when they dropped the price, they dropped it from the raised price, not the previous one.
- Nathan F.
F

Rating
Contracted service with
Nashville Long Distance Phone Companies Provider Name Locked
two years ago and had some issues initially but service was acceptable. Once the contracted period ended the quality of the service ended. For the past year I've had to call and resolve issues with my service. Trying to contact their technicians is frustrating considering all they've been trained to do is ask you to unplug the router and reset the service, which never works anyway. Obviously " technician " is not the applicable word here. Service is terrible, technical abilities are very limited, and the cost is outrageous. I'm personally very disgusted with their service and all the bull crisp they force you to take. I'm looking for new service that I can feel more confident with.
- John B.
D

Rating
It is not unusual to have trouble with all three areas (phone, internet and TV.) Sometimes I can fix problems on my own by resetting the systems. The basic attitude of the company is that they are the only provider who offers this package. When it works, it works well. However, I've had a lot of problems with it. Members can call and ask for "client services" or "client retention" to ask for a discount. Ask to speak to someone higher up to discuss bill.
- Herschel L.
F

Rating
I paid the $10 fee and the $14.95 fee for installation. They set up an appointment to come to the house. I told I was retired and wanted a phone # that was easier to remember. They told me the technician would have 20 #’s for me to choose. The tech called and asked me if I had the $59 for the installation of the phone. I told him I paid the $10 that was advertised, he told me to call
Nashville Long Distance Phone Companies Provider Name Locked
. They were giving me the run around. I told them they hadn’t even set foot in my house and I was already having issues with the billing and this was a bait and switch. They waived the fee and told me the tech would have #’s. The tech came out and told me he goes through this every day with every customer. The 20 #’s come out of a computer and there is no choice of phone #’s like they promised. The tech that came out and the surpervisor I spoke with were both great to me!
- ann W.
D

Rating
There has been no response from the company saying he will be in touch with me. Its been 3 weeks and I have not heard a word from them. The young man that did the work took my old phones that had all my data saved in it and all of my wires.
- Pat H.

All Long Distance Phone Companies in Nashville, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Alliance Telecom Corp

7582 Las Vegas Blvd

ANSWER ONE INC

3321 Winchester Rd

ANSWERING SERVICES BY SIGNIUS

830 FESSLERS PKWY
Nashville

AROUND THE CLOCK CALL CTR

21540 Prairie St Unit E

COMPLETE ANSWERING SVC

3200 W END AVE
Nashville

Credo Mobile

PO Box 480010

FINE TELECOMMUNICATIONS

2278 NEWPORT BLVD

LEGAL INTAKE PROFESSIONALS

300 10th Ave S
Nashville

Marcor Technologies Inc

2807 Yosemite Dr

MEDCOM TELECOMMUNICATIONS

1526 COMMERCIAL PARK DR

MEDICAL COMMUNICATIONS SVC

830 FESSLERS PKWY
Nashville

MID STATE COMMUNICATIONS

121 SPRING CT
Nashville

NumberGarage.com

4322 Harding Pike, STE 417
Nashville

Ooma Inc

1840 Embarcadero Rd

Reha Enterprises

460 Metroplex Dr.
Nashville

TDS

Mount Juliet

The Computer Guyz

2612 Larch Ln

Total technologies

115 mt Vernon drive
Old Hickory

TTS Security Systems

1011 Westchester Dr
Madison

VERIZON WIRELESS

1152 NASHVILLE PIKE
Gallatin

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