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The flowers arrived on time the next day and she was happy that her children had thought enough to send flowers. The following day I was over to her home and saw the flowers we had purchased for her. The arrangement looked nothing like what I had ordered online. I contacted fromyouflowers and we exchanged several emails coming to the conclusion that they would refund me 30% of what I had paid for the flowers along with a redelivery (keep in mind we're 3 days out and we're talking flowers that die).
The next day I contacted the local florist that had delivered the wrong arrangement. They were very apologetic at first, but wouldn't take responsibility for delivering the wrong arrangement. They claimed that fromyouflowers didn't send them a picture and they were just going by the description given on paper, which is crazy to me. They also didn't go by the description given either because the woman read the description to me and it listed several flowers, but it also described the pot, which was to be a yellow cache flower pot. The flowers arrived in a pink tin bucket. So I was informed by the lady at the florist shop that they were out of yellow flowers (yes they call themself a florist and they're out of yellow flowers). So we came to an agreement of what to redeliver.
Shortly after our conversation I had a conversation with the delivery man who's trying to redeliver the new arrangement. He wants to pick up the old arrangment. I told him no, that it was a "redelivery" not a "replacement". Well he became angry and said I would have to take that up with the manager, so he refused to deliver the flowers.
I contacted the local florist yet again and spoke with the same person as before, I believe her name was
I informed her that she never picked up the line I was still holding on and gave a very lame apology when caught. So I went through the situation with
She ended up hanging up on me. The flowers were redelivered on the following day (it's now Saturday, 8/3/13), the new arrangement looked like they just threw something together to say they had filled the order. I had instructed her that I wanted a flower pot and not a basket. The flowers arrived in a basket with about 4 sunflowers and some ivy at the bottom and that's what I paid $88.00 for. When the delivery guy delivered the redelivery he told my mother in law she could keep the original arrangement. Guess they finally figured out that flowers die after going around and around for 4 days.
Needless to say I will not be using fromyouflowers.com or
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