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Dishwasher took over a month to arrive, and when it finally did, we were on vacation. The installation department called me while we were traveling and I returned the call within the hour, but when I returned the call, I was put on hold and eventually disconnected. Called back with the same result. After calling a third time, I was informed that there was "no one there to help me" and that I should call back the next day.
Shortly after, the installation guy himself calls me and schedules an appointment for the day after we got back into town. I took the day off of work to accommodate him. The installation department then calls me 15 minutes prior to the appointment to tell me that the dishwasher meant for me was damaged, and that they'd have to order another one. The supervisor of the installation department then called me the next day to ask how the installation went, when of course, there had not been one.
I could have let everything go - the length of time it took to get the dishwasher in, the miscommunications, the damage to the dishwasher, the fact that I wasted a day off - I mean, things happen, I understand that. But I cannot excuse the pitiful level of customer service provided to me at every level within the installation department. It was only after numerous complaints spread out over several days that I was offered a discount on installation. Someone needs to take responsibility for the customer experience.
When the dishwasher finally came in for a second time, the installation guy was extremely professional, and we were pleased with his effort.
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Old Hickory, TN