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Nashville Appliance Repair Articles

Do you really need to rinse dishes before putting them in the dishwasher?

To rinse or not to rinse. Appliance repair pros weigh in on whether rinsing dishes first helps get them cleaner, or whether it's just a waste of time and water.

Looking for alternatives to green appliances in Indy? Consider used or refurbished

Appliance experts in the Indianapolis area say used or refurbished appliances may provide an eco-friendly alternative to buying new.

7 tips for maintaining your oven

The holidays are here, and it's time to cook big meals for family gatherings. Make sure your oven is up to the task with these seven tips.

Should I replace or repair my broken appliance?

Homeowners face a difficult decision when they call for service on a broken appliance. Learn how to know whether you should repair or replace your appliance.

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Nashville Appliance Repair Experts Reviews

A
"We paid
Nashville Appliance Repair Experts Provider Name Locked
for his service call and took his advice to purchase a new dryer. He seemed intelligent and honest. We will definitely use him in the future and recommend him highly.
"
A
"
Nashville Appliance Repair Experts Provider Name Locked
arrived on time and was very polite, courteous, and professional. We talked about how my fridge was acting, and he diagnosed the problem right away. He didn't have a replacement part on his truck, and told me he would return in about 3-4 days with the new part.
Nashville Appliance Repair Experts Provider Name Locked
returned in 2 days, in the later part of the afternoon, and replaced the thermostat in no time. I would absolutely use his services again, and recommend him to others.
"
A
"I called A1 Appliance after I had waited for 15 days for a refrigerator repair from another company which had been contracted by my home warranty provider. The parts department (
Nashville Appliance Repair Experts Provider Name Locked
or
Nashville Appliance Repair Experts Provider Name Locked
) was courteous and within 5 minutes located a part on one of their repair trucks. The part was immediately available to pick up and was cheaper than I could find on the internet.
I have purchased appliances at A1 before and I will certainly continue to use them. Their service is outstanding.
"
F
"D&W was very quick to make the initial service call and collect the $75 service call fee established by the home warranty company.
It was determined that the thermostat needed to be replaced and a part would have to be ordered. I inquired after a couple of days and was told that they were trying to source the part. After several days and no update I began to call and leave messages asking the status but my calls were never returned. After 15 days without a refrigerator, I called again and they finally answered. The person I spoke to blamed the delay in the home warranty company and was very rude. When I asked for my $75 to be refunded, he stated that he would ask that my case be reassigned and hung up on me.
I have no doubt that the home warranty company (
Nashville Appliance Repair Experts Provider Name Locked
) was slow. Both
Nashville Appliance Repair Experts Provider Name Locked
and D&W passed the issue back and forth with no regard for the customer. D&W's unwillingness to communicate and rudeness was inexcusable for a service oriented business.
After 15 days without a refrigerator, I decided to resolve the problem myself. Within 3 hours I located a part, replaced the part, and had a fully functioning refrigerator.
"
A
"Great Service! The serviceman called right after I made the appointment. He came the same day, quickly fixed the fridge, and charged a reasonable price. I was very impressed. It's refreshing to see a company so committed to customer service. I will definitely use them again!
"
F
"This provider did absolutely nothing. I just purchased a new gas range
and needed to have someone come in to do a basic swap-out with the old
range. All lines were run so it was basically shut off the gas at the
line in the kitchen, test for any leaks (standard procedure, I
understand) and hook up the new range. When I set up the appointment
earlier in the week I was given a quote of a $49.95 charge to come over
plus the costs of any supplies and labor. Well, first of all, they did
not send an appliance person, they sent a plumber who said he could do
the work, which made me a bit uneasy as we were working with natural gas.
I was then told the cost for the service call was $69.95
-- $20 higher than I was quoted over the phone.
After the repair tech consulted with his boss via telephone, I was given a quote of $550 --
more than the cost of the new
Nashville Appliance Repair Experts Provider Name Locked
itself. Needless to say, my husband
and I balked at this figure. The repair person then asked me to give
him a quote for what I thought the work was worth -- I was estimating an
hour of work at the most and offered $150. Another call to his boss
resulted in a $300 quote that I also rejected. The service rep didn't
even flinch over the prices he was quoting and asked me to not blame him
-- he was going by the book. I sent him packing. I finally did find
another company to do the work for less than the $300 counter offer. I
will NEVER use this company for anything again.
"
A
"Worked off an estimate they gave us 2 years ago. There were no increases in price!
They scheduled a date and arrived promptly and worked professionally.
Nashville Appliance Repair Experts Provider Name Locked
inspected what his team had done all along the way and made sure several things were redone or done deeper. I would have them back, in fact I asked for an estimate on a couple of other things.
"
A
"He was right on time and was very professional and efficient. He was methodical and worked hard to diagnose the problem with my dishwasher. He cleaned the sink drain trap and even fixed my garbage disposal in the process. He gave me good advice about what was needed to repair my clothes washer. Even though I decided not to fix the washer he gave me good advice about buying a new one. He was very helpful and the price of the repairs was more than fair. I highly recommend this company.
"
D
"I wanted to wait until the service was completed (my dishwasher has not been fixed yet) to review
Nashville Appliance Repair Experts Provider Name Locked
but I decided to go ahead and write this review out of frustration. We moved into a new house recently and noticed the dishwasher was not running properly. In addition, water was pooling in the bottom of our refrigerator beneath the crisper tray(s). I called our home warranty company who sent out a service provider. Although very nice, he told me there was nothing wrong with the dishwasher and said he resolved the issue with the refrigerator. Neither of these were the case. I called the home warranty company again who sent a different service provider out this time,
Nashville Appliance Repair Experts Provider Name Locked
. They give you a window instead of an appointment time. Mine was 12-5, which is basically like saying we'll be there in the morning (8-12) or afternoon (12-5). I was told I would receive a call 30 minutes prior. I received a call 15 minutes prior (at 4:00), which did give me just enough time to get home from work.
I was pleased that the tech agreed that my dishwasher wasn't working properly and said he would order the part needed. He said it was a very common part and would take 3-5 days. He also asked if he could fix the issue with my refrigerator when he came back with the part needed for the dishwasher because he had to pick up his kids at 6. Not my problem, especially since I've been living with this issue for several weeks already, but I agreed since it could have been that he was over-booked by the company. Two days later, I called to find out when the dishwasher part would arrive. I was told that "
Nashville Appliance Repair Experts Provider Name Locked
" was the parts guy and could tell me, so I left a voice mail for
Nashville Appliance Repair Experts Provider Name Locked
, who was out to lunch. He did not call me back. I called him 3 hours later and he confirmed that the part had been ordered and would arrive on Monday. Since I am without a working dishwasher and have been for over a week at this point, I asked if, knowing that the part was arriving on Monday, we could go ahead and schedule the next service call. He said no. I tried to explain that we are without a working dishwasher and getting this resolved is important to me, but he wasn't the slightest bit empathetic. He said their policy is to wait until the part arrives and then schedule, but he could not confirm what the time frame would be between the part arriving and the scheduled service visit. He clearly just wanted me off the phone.
Long story short, today, after 2 service visits and while waiting for the 3rd (with no idea when that might possibly be), I still do not have a working dishwasher (the refrigerator issue is resolved). The dishwasher part did indeed come in, the tech came out to my home again, but the part (pump) did not fit my dishwasher. I can only assume the parts guy got it wrong. Currently I am waiting for the new pump to be delivered. I was told on Friday that it would arrive Monday at the earliest, Tuesday at the latest. I called Monday and was told by
Nashville Appliance Repair Experts Provider Name Locked
that there was no tracking number on the part yet, but it should arrive Tuesday at the earliest or Wednesday. I asked my husband to call today (Tuesday), and he was told that the part was on back order, which means it hasn't even shipped yet!
Each point of contact has been initiated on our end. The company hasn't called me once, even when I've left messages, with the exception being the tech calling me 15-30 minutes prior to arriving for a service visit. It is hard to believe I would say this, but spending $800 on a new dishwasher would have been less stressful. I will edit this review if, upon completion, I am happy with the outcome.
My suggestions:
- Shorten the 5 hour window. I've had to be "on call" at work each time a service appointment has been scheduled, and each time have been given a 5 hour window.
- If the part is common, why not have it on hand instead of placing a 3-5 day order. Or, if there are too many parts to just "have on hand", find a quicker delivery service. My mechanic goes and picks up a part same day. I even wonder if I could have located and ordered the part online and had it delivered already.
- Allow the second appointment to be scheduled to coincide with the delivery of the part.
- Empathy training. My dishwasher being broken may not impact you personally, but it does impact me on a daily basis. We are hand washing dishes and have been for weeks.
"
F
"Terribly - no return phone calks. Went on for a year. Considered legal action but determined it would cost us $$ to do so. Only interested in ensuring others aren't duped by this person!!
"

All Appliance Repair Experts in Nashville, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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"HAM" Buerger

1520 Campus Drive
Warminster, PA

365 Home Warranty

55 Carter Dr
Edison, NJ

A ACTION APPLIANCE SVC

1784 W NORTHFIELD BLVD
Murfreesboro, TN

A ACTION APPLIANCE SVC

18435 CENTRAL PIKE
Lebanon, TN

A-1 Appliance Company

5410 Harding Rd
Nashville, TN

AAA Appliance Service

no address
Nashville, TN

Action Appliance Repair

1483 N.Mt Juliet Rd.103
Mount Juliet, TN

Action Equipment Service Co.

18435 Central Pike
Lebanon, TN

ACTION TV SERVICE

175 OLD SHACKLE ISLAND RD # 2
Hendersonville, TN

Advance Appliance Service Inc

1830 Air Lane Dr
Nashville, TN

Advantage-1 Appliance Repair & A/C Service

906 Mitchell Rd
Nashville, TN

Affordable Appliance Repair

2032 Franklin Limestone Ct
Nashville, TN

Affordable Appliance Repair Service

3709 Curtiswood Ln
Springfield, TN

Air Systems

1213 Hazelwood Dr
Smyrna, TN

All About Dryer Vents

19103 Wyndchase Circle
Franklin, tn

All Better Appliance

1605 Hill St
White Bluff, TN

Alpha & Omega Heating Cooling Refrigeration Electr

1055 Ridgecrest Dr
Goodlettsville, TN

Anderson Construction

405 Churchill Crossing
Madison, TN

Appliance Clinic

1013 Sunnyside Drive
Columbia, TN