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except DRS's quote included material, whereas the other company's quote did not. Naturally I went with DRS.
They came back on Wednesday with all of the material they needed and built the stairs back up. They worked with me on adding an additional stair at the bottom which added some more time and cost, but it was worth it.
The two days
They do good work. Everyone I spoke with at DRS was very responsive and willing to work with me on certain specifications. I would recommend them to friends and potentially use them on our deck in the back of the house in the future.
WAS SUPPOSED TO BE:
250- Pressure wash house, sidewalks, back deck
100- pressure wash house under deck and stairs
350- stain and seal deck
Comes out to 700, 25% discount = TOTAL of $525
Came back 2 days after wash (deck needed to dry) to do stain/seal. I provided the product. He said the $350 for the deck was IN ADDITION to what I already paid him to do. He left hastily and did not try to negotiate. This portion of the service was not done.
Items from deck thrown about the back yard. He left 2 pressure wash tools in my yard for the 2 days in between the services. The deck is still very dirty (covered in dirt underneath) as well as several spider webs and dirt on the front porch. He is supposed to come back in a few days to discuss with me in person and correct the work, but has been adamant that the price for the deck stands and it was not included in original price. :(
The guys who came were really nice, professional, very knowledgeable, helpful and patient.
higher than expected. However, was assured by , while
only warrantied for two years, would most likely last six years thereby making it worth the additional investment. We
damage. Contract signed.
Initial stain application schedule provided, but numerous reschedules were required due to excessive wind conditions. These
reschedules were accommodated.
April 15th –
April 16th – Received a call from neighbor expressing frustration that his patio furniture and pool equipment were damaged
as a result of the staining procedure. Shared
they could expect a call.
Mid-May – Only six weeks later, we noticed significant issues with the fence in various locations. Stain was failing to properly adhere, making the fence look old and washed out. Additionally, noticed that significant and unsightly over staining on the support poles was present. Contacted
May 18 –
Late May – Formal schedule agreed to. Will re-stain and clean poles on June 7th. Received numerous texts assuring us we
were on their schedule and we would be taken care of.
June 6 – The night before the scheduled job, received a late evening call from
of their services.
would be “cleaned”
as we relied on their “expertise” to make sure the fence was properly prepped for a complete and thorough stain job.
With respect to the support pole damage,
clear that there would be no effort made from
a text to
June 7th – Reached out to our fence contractor,
Request a refund from
Purchase the necessary stain and attempt to re-stain areas of concern (even though the likelihood of adherence was unlikely)
Hire a third party to completely re-prep the fence and stain.
Seek monetary relief for addition expenses through small claims court.
June 17th – Received recommendation from
re-staining of the fence via
after being stained.
August 5 – We contacted Texas Wood Products and suggested that
Update-We are now faced with either cleaning our 54 poles ourselves, pay someone else to do it or take them to small claims court.
We think we're the best, and we can prove it.
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