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Informed the work could start soon, but could not be performed if colder than 10 degrees F. above zero.
Also noticed lots of
Received call from
I returned to the house at approximately 0900 AM to find crew had prepared scaffolding for chimney work and were just standing around apparently waiting. Crew spoke little English but were able to communicate they needed water before they could begin work for the concrete. I turned on the outside water line for them and they kept the concrete mixture warm in their wheelbarrow with portable fire. I don't know if the work would have been completed had I not returned to the house, but it worked out.
They did their work, cleaned up, and left.
11/14/13: Received call from
12/12/13: After several phone calls from
12/13/13: The dumpster was removed from the driveway before 0800 AM. The insulating crew returned and spent the day completing repairs, sealing spaces in the attic, and then blowing the loose fiberglass insulation into the attic space. Before they left for the day, they had weatherproofed and insulated the attic entry, cleaned up any residual tracking of their work both inside and outside, and then
All that remained is to replace the original plywood soffits with ventilated aluminum soffits.
During January, I noticed the snow melting over an unventilated bathroom space on the room and ice forming in the gutter. I called
02/06/14: Received call from
02/07/14: Discovered new soffit materials had been delivered to my driveway and left by the garage.
02/10/14: No show for installer. Received call after 600 PM from installer stating he had just received the order for my project and would try to start on 2/11 or 2/12.
02/11/14: No installer.
02/12/14: Returned home from work to find soffit replacement nearly complete and then completed by end of daylight same day.
Total time for project beginning with contract to completion: Approximately three months.
There will be unknown expense/s related to formation of an ice dam because soffit installation postponed nearly two months after sealing and insulating attic space. There is still too much snow covering roof to assess damages, if any.
I would like
The work was great, but apparently all work was done by subcontractors. The new roof looked awesome, as a new roof should, before it was covered with snow and ice, but wondering what Spring will bring and if the shingles held on over this extraordinary winter.
Once our schedules lined up, the contractor came out to the house and seemed quite knowledgable about his trade. He was very pleasant. He got back to me with a quote in a couple of days. The quote was around the $2000
The day before the install date, I still had not heard from the contractor. I had to contact him and ask if I should plan on being home for the install. I was informed a couple hours later my order had not yet arrived and the install date would not go ahead as planned.
Once my order had arrived we scheduled a new install date. As that date neared, it became clear that it was going to be entirely too cold to install on that date. TOTALLY understandable. So, we rescheduled.
As the new install date neared, I was told there was some sort of issue with my contractor and my account was being given to another (third) contact. The third contact got in touch with me nearly immediately. I had my new door and windows installed within a week. The two gentlemen who installed my door and windows were very professional and quite efficient. I was very pleased with their work.
I have not heard back from anyone at Snap since the two gentlemen installed everything. I assume the account has been closed...???
Overall, I was pleased with the work that was done, but I feel like I fell through the cracks. I have a few other projects that I will be doing in the near future, and I was hoping to use this experience as a test for those projects. I will be looking for a new contractor to perform these other tasks as I imagine I would go crazy with the lack of communication on future projects.
Unprofessional, pushy, and full of half-truths and
Never, ever go with a company that will not give ALL the time oyu need to consider their offer. It was plainly obvious they didn't want us to have an opportunity to get estimates from any other company. Once we did, we realized they wanted to charge us more than 2-3 times as much as the LOWEST bid from other companies.
The person giving us an estimate didn't even see the windows he was bidding on, let alone measure them.
They were careful not to walk or throw shingles on the flowers in front of the house. They also were careful to clean up all the debris, including running a magnet over the lawn to pick up stray nails. They completed the entire job in about 3 hours.
Finally, we found a possible structural issue with the
In an industry where there are many choices little things like responding quickly and listening and responding to needs are greatly appreciated. Given the all important first impression I would highly recommend
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