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I can't thank him enough for going above and beyond with us. He was very gracious to us in letting us out of the selling contract as we decided to go the route of renting vs. selling.
There will come a point when we will attempt to sell the townhome again and
We wanted to work with agents who would go the extra mile because we were selling an owner-built custom home that was very unique. Even though it was an hour outside of their immediate geographical area
We completed the staging on our own with some great suggestions from
The closing went very smoothly. There were no surprises. After the closing
We highly recommend the services of
His claims turned out to be untrue. The day after we moved into the house there was a funny smell in the basement so we called the gas company. Upon arriving, the gas company shut down our boiler and hot water heater for backdrafting. We had to replace the units at a cost of over $10,000.
Based on the service we experienced from
1. He spoke with authority on items he did not have a correct understanding of. He
2. He did not provide full disclosure to us. We did file a lawsuit on this matter and as part of the discovery we got emails from
Working with Mr.
Summary of our experience
A backdraft issue was identified in the Truth in Housing inspection report for the boiler and hot water heater and we told
The sellers and selling agent gave us multiple assurances that the specific problems flagged were addressed. Despite multiple attempts to obtain the boiler certification several weeks in advance of closing, it was not provided until the day before closing. We had some questions and concerns about the documentation that was provided as it didn't seem to meet the terms of the purchase agreement as a "full certification" of the units.
It cost well over $10,000 to fix the problem, and despite
Below is a summary of the ways we feel
1. Lack of industry knowledge and failure to research outstanding questions.
Despite us raising concerns about the work performed, she accepted a document as a "certification" from a company who does not provide certifications. As a long-term veteran in the real estate industry,
2. Misleading guidance regarding contract language.
As the sellers were relocating, we had the purchase agreement with the relocation company. As part of this we were told we had to sign "as-is" agreements and disclosure waivers. We specifically asked
3. Lack of representation at the closing despite our stated concerns.
Two days before the closing
4. Pressuring us to include unfavorable terms in the contract.
5. Lack of accountability and responsibility to remedy the boiler/hot water heater.
When the gas company shut down our boiler and hot water heater she said that we would not be responsible, said to keep invoices and assured us that it would be "taken care of" and that it was not our financial responsibility. However when it came time to pay the $10,100 bill,
6. Allowing the seller to set the terms.
During the walkthrough we found there were several items from the purchase agreement that were taken from the house (a refrigerator, microwave, curtain rods, window treatments) and there was damage done to the carpet and floors during the moving process.
7. Lack of negotiation strategy and negotiation experience.
We found that
We have nothing personal against
We got caught up in the pressure of the closing process and ended up accepting her advice on many things that in hindsight, really hurt us. We really wish she would have listened to our concerns and put pressure on the sellers, rather than listen to the sellers and put additional pressure on us. A more appropriate response of an agent representing our best interest would have been "give us what we asked for or we don't close". In reflecting on the events leading up to closing, we can't recall a single time in the transaction that she put any pressure on the sellers. We will certainly not use
I would recommend Bill to anyone who asked and use him again when / if we need to.
After this, "
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