Minneapolis Plumbers

" arrived, put on booties before coming in and went right to work. He finished up the job in less than an hour and asked if there was anything else we wanted done as we were paying for an hour's time. He then took care of the leaky laundry room faucet at no additional charge. That's never happened before! He was not only competent ...more but a very pleasant person to work with."

"Last August with came out and fixed one of our radiators by loosening the valve and did not charge us.  He advised if we checked all of the radiators ourselves and then called him back we would save money.  We did as he advised and determined two of our 100+ year old radiators were ...more not working properly.  We made an appointment to have these radiators checked and we drained our boiler ourselves. 

came right on time and did a great job replacing two radiator valves.  He is very knowledgeable about boiler systems and we learned some important tips.  The new valves work great and we are amazed at the amount of heat we get now!"

"Great people to work with.  Met with , he told me his suggestions and came back the next week as scheduled ready to work.  completed the project as planned."

"The quote was medium range and we settled on a  date to start the work.  The date was quite soon so that was favorable.  The day of the work, I found out in the morning that there was a permit needed for the work and did not have it.  After inquiring when the work can start again, I got a vague answer.  ...more I left with an impression of being overpromised and under delivered. "

"I can't say enough about and (husband and wife team owners of ). This was our first remodel and we were nervous given the horror stories about contractors from friends and family. We knew as soon as we met that we wanted to work with him if his proposal ...more came in as reasonable, which it did. At our first meeting, he was low key, easy to talk to, and honest. He was the only contractor we met who told us that he could not personally remove the asbestos tile which covered the entire remodel area since it was dangerous and he did not have a license to do so, but that he could find someone to do it who was licensed and expert in this field. The other contractors we interviewed either did not know what kind of tiles they were looking at, or just said they could "rip it up". The end result of the remodel was amazing. We could not be happier with our new basement. The entire process was smooth.

and

's communications to us were outstanding. At the beginning of the process, they asked us how we'd like to be communicated to about the project. Although we spoke to

every day to ask or answer a question or two, they sent us detailed project updates via email every week, as well as if they had larger questions requiring more detailed answers.

or one of his contractors was on our doorstep at 8AM every day and went right to work, and by 6PM when we arrived home, they were just packing up.

and his team cleaned up after themselves every day.

and

are extraordinarily conscientious. They would update us constantly and let us know if there were any minor issues that were being fixed.

came back several times to readjust a large medicine cabinet just to our liking. Although he is not an interior designer by any means, he would always give us good personal opinions when asked on wood finishes, door selection, layout, etc. The cost of the project was competitive. You might find some general contractors who will tell you that they can do it all for a slightly lower cost. I can't see how one person can be enough of an expert in all these areas - carpentry, electrical, plumbing, tiling - to do a really good job. We appreciated the fact that

brought in true experts in their field to do the job right. The painter was so thorough he went over his work every night with a flashlight. The night after the remodel was complete we had a minor issue with the plumbing which was corrected immediately the next day. But that night we called

and he was immediately on the phone with the plumber, who called us right away and was in the next day to fix the problem and follow up with us. The electricians were creative and flexible as we brainstormed with them about how and where we would put in new fixtures throughout the basement. As a result of the expert workmanship that

was able to bring in, everything was done well, and it shows. Another thing I'd like to point out is that

was more than fair with us when the inevitable surprises occurred. For example, we had selected very small glass tiles for our entire shower stall. We had no idea how challenging and tricky this type of tile is to install. After

and

, who are very experienced in tiling, discovered that they could not do the job perfectly for us to meet their very high standards, they brought in a senior expert to do that part of the work. I'm sure it cost them a pretty penny to do so, but the cost was not passed on to us. The work was exceptional. I found out later from a friend that she had installed the same tile in her shower and her "professional" was unable to install it straight and it ended up slightly wavy. Another point I'd like to make is that

and

passed along all their trade discounts to us, they did not "

up" the wholesale costs to make a profit on us. Their philosophy is that if they were not involved in going to the stores to select the tiles, fixtures, and carpeting, they would pass along their discount. At the end of the project,

and

gave us a gift basket and brought in a cleaning service. What a treat, though it should have been us giving them a gift.

and

care deeply about their business and it shows. They are highly conscientious, excellent listeners, flexible, patient, have a good sense of humor that carried us through the very few and minor but inevitable "hiccups" in the project, extremely responsive, and they care about the quality of what they are doing. They are highly professional and we trust them completely. We have since brought

back in this week to provide us with an estimate for some custom cabinets in our dining room. I highly recommend

and would use them for almost any other work."

"Overall it went quite well. There were several small details that weren't done right the first time but was extremely responsive to every issue we brought up and had everything immediately fixed to our satisfaction for no extra charge. OTC's price was much more competitive than the other bids we received and we are very happy ...more with the end result. Workers were all polite and nice. Timeline was essentially as expected."

"I called at 7:30am on a Monday morning (after having a clogged drain for the weekend), I was initially delighted to hear that they could provide a 11:30 same-day appt. I got another call at 8:30 to say that the appt was canceled and rescheduled for the next day at 8:30 am. After waiting for an hour the next morning, I called the office at 9:30 to find ...more out where the technician might be. They said that they could not call him, but could only send an email or text message and that he would reply with an updated arrival time. I called again at 10 am after I did not receive a return call or any updated arrival time. Again, they said that they could not contact the technician. I gave up, canceled the appt, and called Roto-Rooter. It was a waste of time and frustrating experience."

"They cancelled 45 minutes into my scheduled appointment on a friday afternoon. Offered to reschedule for monday, instead of offering after hours service, despite my telling them the whole project was waiting on an inspection of this work on monday morning. I know stuff comes up, i get it. But they really put me in a spot here, and they could've done ...more better to remedy the situation."