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Fitness And Health reviews in Minneapolis
Three months into my membership, I moved to another city for a new job. When I went to the LA Fitness facility closest to my new city of residence, I was told if I wanted to use this facility, I had to pay a $90 "upgrade fee." This was not disclosed to me at the time I signed up for everything. So, I called LA Fitness in Edina and asked to speak with the manager who originally signed me up. He was unavailable, so I left him a detailed message and asked him to call me back.
Five weeks went by and I never received a call back. I finally called the facility back again and asked to speak to that manager, again. This time he was available. I explained the situation to him and he told me that there was nothing he could do about the upgrade fee. If I wanted to switch gyms, I would have to pay the fee. He said the personal training sessions are good at any LA Fitness facility, but when you are signed up with a single club, the gym membership is not good at any other facility and you have to upgrade to a multi-facility membership in order to use any other facility outside of your "home gym." While all of this is true, I was not told that it would cost an additional $90 to switch my "home gym" facility when I signed up.
Again, the manager told me he understood my frustration, but there was nothing he could do about it. He then offered to have the general manager (GM) of the Edina facility call me back to see if there was anything he could help with, since he knows more about the membership side of things. I agreed and asked if the GM would be calling me yet today. He said, yes, probably within the hour. Three hours passed and no call back. Before the end of the day, I called the Edina facility again, and asked to speak to the GM. He was not available, so they took a message from me. No call back. Two more days pass, still no call back, so I called again today, was told the GM was not available, so I left another message to have him call me back. Still have not received a return call.
Based on the poor customer service I have received, I will not likely go to any LA Fitness facilities in the future, and I will warn others as well. In the meantime, I am not going to drive 27 miles out of my way to work out at my current "home gym" in Edina. I will be stuck paying the $90 upgrade fee--that I was not told about upfront--if I don't want to waste 9 months worth of personal training sessions. Lesson learned.”
There are people of all different fitness levels in these classes. When I first started I was way out of shape but
The best thing really though is
That's the kind of thing that I found was missing in larger gym places. ”
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Saint Paul, MN
Saint Paul, MN
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