Minneapolis Dry Cleaners

"The dry cleaning that in fact was done was done well. The place is very unprofessional. My daughter brought in several boxes of clothing, because of the bulk rate. They said the order would be ready in a month because it wasn't priority. After a month, when I went in to pick up the order, they said it wasn't ready and I should come back in a week. I ...more returned after a week and a half, and they had only a small percentage ready. I returned several times after, and they kept postponing the order. They then sent the order to an outside dry cleaner and I had to pay in cash before they sent it in. That was ready after a while but the remainder of the order was not. Finally, after several months, I picked up the rest of the clothes and took it somewhere else. I was extremely disappointed with this business and would not recommend them to anyone."

"I dropped the suit off on a Saturday and picked it up on the following Saturday. Before performing the service, they explained how they would approach the work, what would be done and the price. They did exactly what they said they would do."

"Interesting. In the previous year they misplace a pair of pants that I brought in for dry cleaning. When I showed up to pick up this order of dry cleaning, they provided the lost pair of pants from the previous year. No explanation was provided as to why they did not call me when they found this clothing."

"I am new to the area and is close to my home so I decided to take my cleaning there. Even though it is expensive, that was not the problem. The ticket and customer service person showed a pick up time of Thursday after 5. I came in around 5:30 Thursday, they have 1 pair of pants and a shirt and said to come back tomorrow for ...more the rest, did not offer excuses nor a discount or any service in return. I returned Friday, the service rep did not know where my shirts were so she asked me to come back to the back and identify my shirts. Why didn't their system know? Is this common? This took about 15 minutes, and I did not receive any discount for this sub par service. On top of that, the customer service person was very crass, commenting on very inappropriate topics with each customer that came in. I am searching for a new dry cleaner and will be scoring

very poorly based on my experience."

"Not only was I depressed and upset about my dress, I am never ever going to recommend them. Empire picks up from his office in Downtown Minneapolis and then drives back to Chanhassen. Why they use a cleaners so far away, don't know. My husband's white shirt came back with a new blue that wasn't there before. When he asked them ...more about it, they said they'd take care of it - and they did and charged him for it! AVOID THEM!!!!!!"

"My clothes have always been ready when indicated and the quality of cleaning has been great. I especially appreciate the friendly service. The proprietor remembered my name after only a couple of visits and has interesting stories about the neighborhood."

"They did a great job, and were very customer service oriented. I also was able to use a $10.00 coupon from Angie's List which was a great benefit."

"The representative was extremely apologetic and was very helpful, taking my information electronicallly for future reference and asking me to come back under their new management. Was a very nice switch and the new cleaner environment was very nice. I look forward to taking my business to the convenient Downtown location, especially ...more with the very friendly level of service provided for something I didn't even pay them for."