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When we were getting the estimate we determined, based on the salesperson's advice that completely excavating the front steps was a better quality and more durable option than partially excavating and and pouring over the existing front steps. Doing new front steps also allowed us to use the Angie's list Deal. Our estimate/contract indicated full excavation of the front steps to the footings and use of a bobcat for excavation.
When the job was in progress, I saw that the steps had not been fully excavated (about 6' clearance for the new concrete). I asked the workers who told me that they couldn't excavate any further with the jackhammer they had brought (NOT a Bobcat), and that they were going to pour over the partially excavated steps--The very thing which had been billed to me as a second-rate solution. The job had been completed by the time I got home so I did not have the workers halt their work.
Nobody from the company called to explain to me why they were doing it a different way than was indicated in my contract, so I called my salesperson to talk to him about it. The story now changed, and pouring over partially excavated steps was just as quality a product as fully excavating and pouring new concrete. He had the job boss follow up with me, and I asked that they refund us the difference between the job that we paid for (complete steps) and the job that was done (partial steps). He said he would do the math and get us a little bit back, but that the difference was not great.
Several weeks later, I had heard nothing more from the company and I followed up. A week after that, still nothing, so I had my husband follow up. Finally we received our small refund.
The end product looks nice - the steps are about half an inch shallower on one side than the other but you don't really notice. I was disappointed by the lack of communication during the job when things were not going as planned, as well as the promptness of service in making a mistake right.
Once they arrived, it was AMAZING! A friendly and professional crew did the whole job in less than 3 hours. I was greatly impressed with the details, a beveled "
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