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Tuesday morning when I did not receive a call, I called the Showroom and spoke with
On Wednesday I stayed home from work again so that I could meet the installers. They arrived and after tearing off the old counter, informed me that they could not install the new countertop because I needed to have a 2x4 installed along the back wall to support the granite. They were unable to do that on site so back they went with my granite countertop. Now I had to hire a handyman to come in on Thursday to install the 2x4 which I did and, taking yet another day off of work, the installers did return on Thursday afternoon and, finally, I had a counter installed! Now the plumber could return and hook up all the plumbing and turn on the water! I thought I was done...I also have to mention that
After enjoying my counter, but looking more closely at the detail, I noticed that the overhang of the counter was uneven. So I got out the tape measure and sure enough; the overhang is 1 1/4 inches on one end of the counter and barley 1/8 inch on the other end! I really could hardly believe my eyes and after all I had been through with the installation I really didn't want to have one more issue to deal with. But, this really seemed like more of a discrepancy than I could live with. So, on Monday, October 28, 2013 I called once more to TC Granite to let them know what I had discovered about the overhang of the counter. I did not get the name of the woman I spoke with, but she told me it was "probably because my cabinets were off". She was going to "check the drawings" and call me back. I am writing this on Friday, November 1, 2013 and I have yet to receive a return phone call. Of course I've checked the cabinets and they are not "off". The stone is cut on an angle; 25 1/2" on one end and a little short of 25" on the other end, hence the discrepancy in the overhang. I'm not a granite installer, but it seems logical to me that you would measure the stone so that the overhang was even and make any adjustments for variance on the back side of the stone.
This is my story so far and I will update whether or not I get any resolution of the counter overhang. But I would say, buyer beware! Maybe getting a discount on the stone is not worth the shoddy fabrication and poor customer service."
I should note this is the second time we've used
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