Minneapolis Basement Waterproofers

in Minneapolis, MN

Basement Waterproofing Reviews in Minneapolis

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We had a great experience, from our initial meeting with
to discuss the bid, to our interactions with the work crew who were working at our house for over a month. Everyone at Portico has been very responsive and a did a great job meeting our needs and adjusting to the unforeseen complications that come with finishing the basement of a 70 year old home. We were extremely pleased with the end result and use our new basement all the time!
- Rachel B.
F

Rating
installed a waterproofing system in our basement with a lifetime guarantee, however we are now experiencing water pooling in our finished basement. We called well over a month ago to schedule an inspection for
to come and perform an inspection to honor their guarantee; initially, they made an appointment two weeks from data of first call, which they then cancelled an hour before it was scheduled to occur. That was frustrating to have taken a day off of work for nothing, but would have been acceptable had they done anything to accommodate or even follow up. To date, it has been over two weeks since their cancelled inspection appointment and no one has inspected, let alone EVEN RETURNED a phone call. I have called their Northwest Metro office every other day attempting to reschedule; each time, their receptionist or scheduler patiently and politely takes my information promising a return call that does not come.

At this point, my basement floor has been wet for over a month. Any mold that was going to form has done so, which will make the damage much more prevalent and expensive to remedy. I am very frustrated and concerned as this is my children's play room that I am very
to now let them play in.
Clearly it is at the bottom of
's priority list to honor the guarantee that is promised. New business is more profitable than old. I've never written a negative review of a company before and I'm not happy to do it now, but I am hoping that writing this will finally get some action out of this company as repeated phone calls have not. Be wary.
- Jeffrey A.

Minneapolis Basement Waterproofing Articles

Basement Waterproofing reviews in Minneapolis

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Great. Not only did he repair the crack we asked about, but also continued the repair down the wall to ensure it would not continue. He sought out the source of the crack and removed the issue.
- Ryan L.
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It was an inspection and estimate only. The inspection didn't indicate a emergency with the foundation and the estimate seemed high for the work that was proposed. I am waiting (a long time) on estimates from other companies to compare. If only they were as speedy and responsive as
Minneapolis Waterproofing Contractors Provider Name Locked
Foundation Systems has been, I would know if the estimate was reasonable or not!
- Carrie M.
F

Rating
The sump pump system that Standard installed is non-functional and we have filed a complaint with the Better Business Bureau. This is the worst company we have ever dealt with. The salesman told us that the Standard sump pump would resolve the problem of water in our heat ducts as we live in a townhouse built on a slab and get water in the ducts in the springtime when the snow melts and we trusted him. However, this first spring after installation we still had water in the heat ducts. So, we called Standard and requested a service call to make sure the system was operational. The owner, said that they would NOT make a service call. He said that there was a note in our contract stating that they wouldn't guarantee that water wouldn't come into the ducts. However, the salesman assured us that this line item in the contract was merely a technicality and that, in his professional opinion, the sump pump was the solution to our problems. However, the owner said that we should have known their system might not work. We trusted the salesman and we trusted the company since it had a good rating from Angie's List.
But, when we called for service, advice, and help, the owner said they would NOT come out despite the fact that their mission statement says that they put the customer first. Not true. In fact, the call we made to request service was a disgrace as it became verbally abusive with the owner finally threatening us with a lawsuit if we persisted in complaining. In conclusion, we feel that the salesman misled us, that Standard provided us with NO customer support, and that we were verbally abused when we called for assistance. Finally, we've lost $2,700 on a system that doesn't correct the problem we still have.
- Elizabeth G.
A

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We had a large amount of water coming into our basement and a lot of standing water outside. We called Epic and they came out to take a look in less than 2 hours. After assessing the situation, they were back later in the evening to patch up the window. They were incredibly responsive, great to work with, and the price was very reasonable, especially considering the fast turnaround.
We are so glad that we found
Minneapolis Waterproofing Contractors Provider Name Locked
and will definitely use them again this spring/summer to re-grade and put concrete down. Highly recommended.
- Steve C.
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Everything with this project went very well. The person that did the quote was knowledgeable and helpful. The scheduling was precise and the work was done on-time. The crew was great and very informative about what was going to happen each day and when it was going to happen.
We had drain tile laid around the entire foundation and a sump pump installed. I did have some minor concerns about the concrete that was laid back down. In some areas it was not smoothed out very well. There are high ridges up against the drain tile section next to the foundation wall. I don't think this is a big deal as once the basement walls are finished, this is not noticeable and I don't think it affects the performance of the system. I just think it may have been rushed in this section. Maybe it was the end of the day.
A year later, I did have some water leaking through one section of the foundation wall. I called them up and they had a quick patch done within a few days. I was very pleased with the response on that.


- William M.
F

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I was initially impressed by the on-site teams' work, but now absolutely would NOT recommend dealing with this company. This is the most miserable experience I've ever had with a contractor, and their bullheadedness and bully-ish customer service has astounded me. The bottom line is they broke a window in my house, admitted it, but company management has failed to fix the problem except by trying to sell me a new $450 window that they would install -- a few months from now! -- at a $100 discount. (Note that Standard is also in the glass block window business. How convenient -- for them.) Too bad I already forked over $6,100 to them before I found the damage. Since I said that a new window purchase at my expense was not workable due to budget and several other factors at my house, the (owner?
Minneapolis Waterproofing Contractors Provider Name Locked
?) rudely and beligerantly said he'd have someone board up the window. I suggested that he just refund me the $100 he was offering off the new window price; he refused. When I informed him that boarding up the window would get me in hot water with the city ... well, he eventually hung up the phone on me, saying he'd call the city inspector. The worst part is that I had warned the Standard crew (as well as the salesman) BEFORE THEY EVEN STARTED the work that accessing the basement via a basement window would not work, since two other contractors doing other work on my house had determined that was not do-able. One of these other contractors just the week before Standard's project had already tried that method and quickly realized it was not going to work due to the age of my windows and the way the basement windows were trimmed out a few years ago. (He opted instead to access the basement by the side door that leads directly downstairs -- an option that Standard's salesman had also noted when bidding my drain tile job. So Stanrdard should have been on top of this, but told me they could get access via the basement window despite my warnings.) Be very leery of this company's management when it comes to trying to deal with them after they've done the work and taken your check. I would not recommend them. I hope the actual drain tile product works, but the experience with this company was awful at the end. Project was also postponed one week on two-day notice by Standard, which I went along with because what choice did I have and I wanted this big project done once and for all. My mom had customer service issues at her house with this company several years ago, but I thought that was just a
Minneapolis Waterproofing Contractors Provider Name Locked
-- like my situation, it was a problem with management standing up for their work/mistakes after the job was done. Seems like the rude and unprofessional treatment by management is the standard at Standard. This saddens me to say this, since before I found the broken window (worker knew it was broken but failed to tell me, said Standard) I thought their on-site workers were pleasant guys. Management's handling of this completely
Minneapolis Waterproofing Contractors Provider Name Locked
me on Standard. Standard admitted they broke the window, but said it was going to give out sooner or later anyway, and then he gave me a sales pitch on the glories of glass block windows. I said that may be, but window replacement plans were not in my budget for now and should be done on my timeline, not Standards. They insisted on using the window access to make their lives easier, and now I have to pick up the pieces for their mistake.
- Gayle B.
B

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When
Minneapolis Waterproofing Contractors Provider Name Locked
came out he took a look and dug into the ground and said a sump pump would be silly. So he saved me over a grand. That was awesome.
Minneapolis Waterproofing Contractors Provider Name Locked
and his crew did a wonderful job and he was a great worker. Very quick. A two day job was now a one day job. NO complaints what so ever about
Minneapolis Waterproofing Contractors Provider Name Locked
.
I had the inspector come out and he said I needed insulation around the part of the tube that was in the attic. Took about a month in a half but I got it done yesterday by
Minneapolis Waterproofing Contractors Provider Name Locked
. He was wonderful as well.
The issues I had with this company were the "office staff". They were a bit rude and not willing to work with the customer (from the beginning of the process to the end). When I originally scheduled the insulation to be put on I was told a date and a time. When that day came the time came and went. When I called the girl told me she didn't know what happened but they weren't coming. I had to reschedule which was a huge inconvenience for us.
Overall the workers are amazing but the people who schedule and work with the customer on the phone are not as pleasant.


- JEFF L.
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Very professional and easy to work with. Provided the most comprehensive bid (compared to two other companies) and lots of information on how the system will be installed (even a CD with information). Ended up being slightly more expensive than the company I chose to do the project. I would have been responsible to prep the basement before the project, including removing the kitchen counter, cabinets, dishwasher, and sink. I would have been nice if they were able to do this part and include it in the bid.
Overall, very nice and professional.
- Jack S.
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All Waterproofing Contractors in Minneapolis, MN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A C I

We are in
Wayzata, MN

AAA Reick's Landscaping & Waterproofing

4105 31st Ave S
Minneapolis, MN

ABOVE QUALITY, INC

.
Prior Lake, MN

Adam Mills

31783 Elmwood Trail
Stacy, MN

Advanced Roof Technologies, LLC

4544 Otter Lake Rd
Saint Paul, MN

Advanced Waterproofing & Advanced Sandjacking

12585 Rhode Island Ave
Savage, MN

Affordable Drainage Systems Inc.. INC.

275 Highview Rd
Rockford, MN

AIR TAMARACK INC

1640 SCHEFFER AVE
Saint Paul, MN

Albrecht Company

1408 W County Road C
Roseville, MN

All American One Construction R LLC

1575 Bush Ave
Saint Paul, MN

All Around

701 Decatur Ave N
Golden Valley, MN

All Done Contracting

6712 Xerxes Ave South
Minneapolis, MN

ALL YOU NEED SERVICES

18363 EVEREST PATH
Farmington, MN

Allstate Construction

PO Box 29081
Minneapolis, MN

American Home Improvement Products LLC.

4931 144TH ST W
Apple Valley, MN

American Waterworks

829 Rolling View Ln SE
Pine Island, MN

Americas Best Choice Windows and more

3530 19th Ave S
Minneapolis, MN

Anchor Builders

6121 Excelsior Blvd
St Louis Park, MN

Arko Restoration

1840 183rd Ave NE
Cedar, MN

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