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Basement Waterproofing reviews in Minneapolis
At this point, my basement floor has been wet for over a month. Any mold that was going to form has done so, which will make the damage much more prevalent and expensive to remedy. I am very frustrated and concerned as this is my children's play room that I am very
Clearly it is at the bottom of
But, when we called for service, advice, and help, the owner said they would NOT come out despite the fact that their mission statement says that they put the customer first. Not true. In fact, the call we made to request service was a disgrace as it became verbally abusive with the owner finally threatening us with a lawsuit if we persisted in complaining. In conclusion, we feel that the salesman misled us, that Standard provided us with NO customer support, and that we were verbally abused when we called for assistance. Finally, we've lost $2,700 on a system that doesn't correct the problem we still have.
We are so glad that we found
We had drain tile laid around the entire foundation and a sump pump installed. I did have some minor concerns about the concrete that was laid back down. In some areas it was not smoothed out very well. There are high ridges up against the drain tile section next to the foundation wall. I don't think this is a big deal as once the basement walls are finished, this is not noticeable and I don't think it affects the performance of the system. I just think it may have been rushed in this section. Maybe it was the end of the day.
A year later, I did have some water leaking through one section of the foundation wall. I called them up and they had a quick patch done within a few days. I was very pleased with the response on that.
I had the inspector come out and he said I needed insulation around the part of the tube that was in the attic. Took about a month in a half but I got it done yesterday by
The issues I had with this company were the "office staff". They were a bit rude and not willing to work with the customer (from the beginning of the process to the end). When I originally scheduled the insulation to be put on I was told a date and a time. When that day came the time came and went. When I called the girl told me she didn't know what happened but they weren't coming. I had to reschedule which was a huge inconvenience for us.
Overall the workers are amazing but the people who schedule and work with the customer on the phone are not as pleasant.
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Saint Paul, MN
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