Minneapolis Appliance Repair Experts

"At first, I was impressed by the level of service offered by , but that quickly turned around.  I contacted the Minneapolis phone number regarding a refrigerator repair.  The man who answered let me know he would be able to come out that same day between 1:00 PM - 2:00 PM.  Although I couldn't be at the house, ...more I made arrangements for a friend to be there to let him in.  At about 2:30 PM, I heard from the my friend that the company had still not been there.  At that time, I called the phone number and spoke with the man I talked to in the morning.  I identified myself and had inquired if he was still able to make it out to my house that day.  He responded in a very rude

that he had been calling me all day and since I didn't answer he wasn't going to stop by.  (I later found out that there was an overall issue with the phone company in my neighborhood.)  I apologized to him for his inconvenience, not truly understanding why he wouldn't have at least stopped by the house during the specified time since I had only spoken to him a couple hours before the appointment was scheduled.  He then told me that he could be there again after 5:00 PM but was obviously extremely irritated.  We waited for him to come at 5:00 PM and at about 7:30 PM realized that he wasn't coming.  By that time, the phone actually was working (tested about 10 times to make sure) so it was clear that he just decided not to show up and didn't feel he needed to let us know.  I recognize that things weren't perfect on my end with our phone not working, but not having the understanding that things happen that we don't sometimes expect.  Not willing to get over their frustration created a poor experience for me.  The unprofessional approach this company took was disappointing.  I would highly recommend NOT using

as customer service is not a priority. "

"The repair person was on time, friendly, and courteous. The intake person who took my call had failed to ask what was wrong with the dishwasher, so no parts had been ordered. As a result, the repair person had to take down make/model number info, then return for a second visit after the ordered part arrived. They did not charge for a second service ...more call - only for the time involved.  He also pointed out which screws to remove if I ever have to fix/tighten the handle again."