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owner and his designer met with us in a timely fashion and provided a nice
design that met our needs. The designer was extremely professional and
coordinated meetings with contractors to ensure the proposed project could be
completed as drawn. Contractors confirmed the project could be completed as
drawn-and the construction started about one month later
Upon project commencement we were met by the rough
carpenters, with whom we were also impressed. They moved quickly on their tasks
and did so with a high level of skill and professionalism. They were respectful
of our home, and also respectful of the that fact that my husband worked at
We met the project manager within a week of the project start
date. It should be noted that our project manager canceled a pre-construction
meeting with us, which was designed to help us better understand the project
manager’s role and learn who our one "go to person" would be. Unfortunately, we saw very little of the
project manager - and were often directed to work with another carpenter. The
other carpenter identified himself as someone who worked very closely with the
project manager. The addition of another "go to person" presented a
few challenges. Information we shared with one did not get shared with the
other. Hence, the many questions we had about the project went unaddressed and
both had different viewpoints about how to resolve small project hiccups. As a
result, initially minor issues were exacerbated by miscommunication.
The project plan was met with a brief disruption, when the
HVAC contractors informed us that they could not complete the job as drawn. A
modification, specifically the loss of a walk in-closet was necessary to
properly heat/cool the new space. The loss in the walk in closet did not result
in a reduction to the project cost. Rather
the event was sold as an inevitable need for us to remain flexible in a
remodeling project. In an attempt to regain the lost closet, the contractors
suggested expanding the project to create a new closet space. This new closet
space project went through a formal change order process resulting in an
estimated bill of an additional $6,500. The lack of adequate project planning resulted
in either us losing a closet or increasing our budget. This incident began a
series of events that eroded our confidence in
statement, the message was “any changes in the plan resulting from failure or
miscalculation required we as homeowners need to be flexible and understand the
need for such changes.” Unfortunately, the flexibility was not reciprocated
when the loss of closet space lead us to make even more modifications. Because
closet space was critical we negotiated an expansion to the original project,
which cost an additional $3400.00
weeks into the project we received an email front the project manager
indicating he was going on vacation and that the owner would be acting as the "project
manager." While the project manager was on vacation, we neither heard from
nor saw the owner. Upon the project manager's expected return we received an
with the company - and directed us to work the carpenter (i.e., the person who
was working closely with the project manager previously) and/or the owner.
Shortly after the project manager left
more disconnected, lacked coordination/oversight, and our impression of
professionalism declined significantly.
The carpenter/new project manager initially did fine
informing of us project progress and when to expect other contractors to arrive
at our home. However, the “new” project manager was rarely available to receive
said contractors. Much of responsibility to let contractors into our home fell
on my husband’s shoulders.
An example of the lack of professionalism involves our not
knowing what to expect on a given work day; and the painter who primed the
walls showing without our knowledge. The painter was unprepared and interrupted
me (I was working at home that day) and asked a series of questions about where
to access what, and even asked me if I had an old rug or sheet to put down so
he wouldn’t get my floor dirty (outside of work area) when he finished spraying
the primer. I was befuddled that he failed to bring materials to complete his
As we approached the 2-month
appropriate given the amount of work that remained. At this point, the plumbing
required completion, the electricity required completion, the damage (very
minor) done to our living room needed repair, and the area work area still
needed cleaning. The administrative assistant was unaware of the remaining
work, so we called the owner and informed him that payment would be withheld
until adequate progress had been made. The phone call with the owner was less
than positive. He was extremely defensive-and asked me to send him a “punch
list” of unfinished work. I was a bit taken aback by the owner’s request, as
the role of the project manager is to know what work has been completed and what
In an effort to move the project toward completion, I sent
the owner a “punch list” the following day. He informed us that he would
address the remaining work; and all was taken care of within the next 3 weeks.
My husband made sure to let all contractors into the home as they were
scheduled; and met with city inspectors to approve all rough work.
About three weeks after the “punch list” was completed (day
before Thanksgiving), I received a call from
was at work) indicating they would like to pick up final payment that day. The
final payment was $2000. I indicated
that we needed to do a walk-through to ensure the project was complete. I further
indicated we could do this the following week. While on the phone, I could clearly
hear the owner interrupting the administrative assistant – stating that the
project was complete and they needed their money. Because I was at work, I invited
the assistant to have the owner call my husband and negotiate final terms – and
the owner did. The follow-up call to my
husband was less than productive. The owner was highly unprofessional; he was
argumentative about having a final inspection; and demanded payment
immediately. He failed to accept any responsibility for lack of oversight or project
The cumulative effect of our experience with
us from recommending them to fellow Angie’s List subscribers and friends. While
our overall opinion of
were numerous contractors and individual workers who performed exceptionally
well and would garner our recommendation. If given the opportunity we would
hire the designer, electrician, the rough carpenters, the dry wall team, and
The neatly disposed torn-off roofing was identified as still under warranty and subject to a current recall from CertainTeed due to defect of material.
Thus far we’re very pleased with
While the total cost was high, it was lower than some others I received and given the height of the house, closeness of the neighbors' houses, and complexity of the roof (several gables), i believe it was reasonable.
The crew arrived punctually and kept the yard very neat while they worked. We didn't find any stray nails in the driveway or street.
Through uninteresting circumstances which were mostly my fault, we weren't able to schedule the work until late November, which is pretty risky in Wisconsin. The team worked hard through cold weather and more wood replacement than anticipated to get the work done before winter turned truly nasty.
They accidentally broke a window, but replaced the glass promptly.
The roof looks good and I am confident that the work is solid.
For future projects I need to hire out to a contractor, I will definitely consider
All Roofing Contractors in Milwaukee, WI