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Internet Service reviews in Milwaukee
On November 1: I placed an online order for new service (U-verse Voice Unlimited and High Speed Internet I printed). While placing the order, I maintained a live chat with “
On November 4, 5, or 6 (unsure which day exactly) I spoke with an AT&T representative who created a “case” to figure out the problem, which we both assumed had something to do with the fact that I live in the lower unit of a duplex (I own it) and the tenant in the upper unit already has AT&T service. She advised me to call and check on the case the following week.
On November 11 I spent over five hours of my day on the phone and chatting with various people at AT&T with no final resolution. First I spoke with “Ms.
AT&T service. I asked to speak with a manager about this and was subsequently put on hold for 10 minutes before being disconnected. I called back and spoke with a supervisor named
On November 12 my order summary (or a summary of an order SOMEONE placed in my name in place of my original order) became available through an email link. The “order status details” show a $99 charge for “Installation of AT&T U-verse Internet” and “AT&T U-verse Voice Unlimited Install”, neither of which were indicated in my original order (I still have a PDF file of my original AT&T order), and which should not have been there since I selected the self-install option.
When I called back to clarify, yet another supervisor (I had learned to ask for a supervisor by now) told me that self-installation was not available when landline was included (contrary to my successfully placed order originally). Well, he didn't know why "it" would have let me order it that way, and he was sorry if another representative had misinformed me. He refused to give his employee ID# or a call-back direct number. He wanted to be unaccountable like everyone else.
This does not even cover all of the contacts I had with various employees and supervisors at AT&T. Each one promised something different and apologized for the errors of the ones I spoke to before them. AT&T has a system that is cleverly designed to dupe and defeat the customer, who I'm sure, in many cases, simply gives up or fails to notice improper charges on their bill.
It is a classic BAIT AND SWITCH. One person will promise you the world to get you to complete that order. Whatever they promise you, nobody will be held to keeping that promise. The system is set up so that they can get away with lying and make it look like
I did get a robo-call for a satisfaction survey. I only know because it talked into my voicemail on my home phone (so they DO have the number!), but of course left no instructions for calling back to take the survey.
Sadly, we wanted this product enough that we endured all of this in order to get it. There is only one other company offering the service in the area and their customer reviews are just as bad.
If you can live without AT&T, I highly, HIGHLY encourage you to do so.
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