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Plumber called me yesterday, Sunday, to advise me of the extra charge for coming on a weekend. I told him what I was told and he said ok. However, since I was aware that they had an emergency call earlier, and since he sounded tired to me when I spoke with him, I asked if he wanted to come Monday instead. So they rescheduled for Monday between 11am and 1pm.
Monday morning, plumber called me to confirm and to see if I wanted him to come earlier. I returned his call and ask him to come as early as he liked. He arrived 9:30ish in the a.m. I discussed with him what we needed and told him the toilet seems to be working fine after I had tapped the mechanism inside the tank. He double checked it at no charge.
We discussed the washer backing up when emptying and spilling all over everywhere. He checked the pipe leading from the washer to the wall, and he opened the drain thingys in the yard outside the utility room (in the backyard). We walked to the back to discuss the path of drainage to the sewer and he advised me that he saw a problem with the way it was draining to the sewer. He said he doesn't know if it is a problem with the pipes or with the pitch leading to the sewer. He advised snaking the pipes to see if it drained any faster. We were certain about the washer needing to be snaked, so we further discussed whether we should snake both the washer and the other, or just the washer. He then told me he was going to give me two estimates and went to his truck.
When he returned he told me the price for both is $305.00. We further discussed that since the pipes in the backyard are not actually backing up, but only draining slowly, and since they are such large pipes it would take years and years before it becomes any kind of real problem, then there really isn't an immediate need to have that part done now. I asked him what the price would be if we didn't do that part of the job, but only the washer pipe and he told me $305.00!!! I asked him why there was no difference in the price and he said because he hadn't told me but he was going to do the pipes outside for free, and that the $305.00 was just a standard price for doing any snake job. I explained that I was not comfortable with what he was telling me since he went away to give me two estimates, and came back and told me, "the price to do both was $305.00, that do leave part of the job out should be less. He apologized if that's what he said, but that he meant that he was going to do that part free. If that was the case, then why did we stand there for 15 minutes discussing the immediate need for that part of the job? If he was gonna do it free, why not just tell me that and do it just in case it does help! At no time did he mention it was buy one service get one free (my words not his). I called his office and spoke to
While I appreciate what the service manager did, I have no way of knowing whether the plumber was being honest with us. From what he said, and because of what was discussed and the way it was discussed, it looks questionable at least, so I choose not to decide one way or the other. I am hesitant, however, to do business with this company again because I don't know now whether I can trust them. I am rating them with a C because the manager intervened, and because other than what he says was a miscommunication on his part, the plumber kept the area clean while doing what, as far as I can tell, is a good job. The problem seems to be resolved anyway.
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