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Meanwhile he recommended a company he frequently works with to re-do our sprinkler system before he came out to add new soil and sod.
shortly, but in the interest of providing you with a quick
recommendation early in my review here it is, UNDER NO CIRCUMSTANCES
SHOULD YOU ENGAGE IN A BUSINESS RELATIONSHIP WITH
BLOCK. Your money WILL get stolen, you will NOT receive a "quality
product", as one of their installers loved to tell me, and you
absolutely WILL be left aggravated. These people are the definition of
criminals and as such, expect to be lied to (pathologically) and stolen
from if you engage in any business transaction with them. If for some
completely illogical reason you may still be considering conducting
business with this company, ask yourself this, why are there only 1-star
reviews on here since September? Exactly. Now that we have that
critical piece out of the way, let me tell you about my story, which you
will find is not unlike the slew of negative reviews for this laughable
excuse of a company.
I signed a contract for a patio in early
September '13. It is now 11/08/13 and I have a destroyed backyard,
mounds of debris, dirt, and sand on my driveway and over $1500 LESS in
my bank account. Since my contract was signed, I have been lied to
countless times over two months. At one point, Nick, the supposed
co-owner, called me to apologize and guarantee my deposit back. Of
course, when I pushed to know exactly how and when, he fumbled his words
and said he would get the check "cut" the next day and deliver it to
me. That never happened. I came to learn that Nick is a liar of
pathological proportions. He does quite an excellent job of making you
FEEL like he is sincere. You will feel like you are dealing with a
stand-up guy, who really wants to do right by you. But alas, he is far
from it. All you end up with are his
after ZERO returned calls, two weeks later I suddenly received a call
me by Nick.
my project but also never came through when he said would. Each time he
would blame Nick for forcing him to go to alternate jobs after having
previously committed to others like mine. So when he called, he just
says he wants to get my job done right. At this stage, I hadn't heard
from Nick about my refund and
my house that week with brick laid by the weekend, "guaranteed". I was
very straightforward and told him I had no reason to trust his word at
this stage as he had already lied to me with prior promises. He said he
understood but this was definite this time. I figured I had nothing to
word and refund my deposit. He actually showed up (late of course) and
put in about a half hour of "excavation work" before abruptly leaving.
All he did was drill nasty holes through a concrete entryway slab and
move around some grass and dirt. When I called him back he gave his
go-to excuse that Nick needed him somewhere else. He then promised to be
at my house the next day to resume work and still have my job completed
by the weekend. None of that ever happened and of course I got the
standard slew of excuses from him. He ultimately came one more time to,
again, have my patio fully prepped and ready for brick the following
day. Once again, he manually shoveled some grass out, only this time, he
left a large mound of grass/dirt right on my driveway and a load of
sand as well. Note that throughout this entire time the brick pavers had
not been delivered. My contract and discussions with the salesman had
made clear that work would not even begin until materials were
delivered. Every time I asked
clear response. After one more weekend of waiting, he was supposedly en
route to my house to finish the prep work. When we spoke, he actually
asked me to contact Gem Pavers to order my pavers and PAY for my bricks
IN FULL! Essentially, this company was asking me to pay in full for my
project WITHOUT HAVING A SINGLE THING TO SHOW FOR IT. I had it. I told
him I was not comfortable with that and he agreed that it was
unreasonable but he wouldn't pay for the bricks out of his own pocket.
HA! We agreed that he would finish his prep work that day and take it
one step at a time. If I saw the prep work was done well, we would look
at ordering all the bricks. He said he was around the corner from my
house and would complete it all that day.
last I heard from anyone at this shameful company. I'm not a wealthy
person. $1500 is a lot of money I worked hard for. I'm just an ordinary
family man trying to get a patio for his home and family.
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