"The technician arrived within an hour of my phoning them. He checked everything over, explained the pricing very clearly after finding the tripped switch, and before proceeding with the diagnostic checks. Everything was handled professionally. I will ...more be using them again. "
Rated Review by Mike G.
"This experience mirrors what I have experienced with
Plumbing for the last 5 years. Here's what I wrote to the owner: Yesterday we had one of our occasional visits from
Plumbing employees. As with every ...more other visit over the last 5 years, your men were very competent and professional, very courteous and pleasant. This is how every
employee has presented himself: as a competent leader with regard to plumbing, and a caring servant with regard to my family and me.
Please thank all of your employees for me."
Do Your Research— Join to read ratings and reviews from real customers.
A storage tank water heater must maintain hot water even when not in use, but a tankless water heater provides endless hot water in minimal space.
Angie's List In The Press
Memphis Water Heater Installers Reviews
"I decided to call
based on the many positive comments they've received on Angie's List. I haven't needed any plumbing work done in years. The woman who took my call and scheduled the service appointment with
was friendly and helpful. I made the call on Thursday, and was able to get a ...more Saturday morning appointment -- that in itself was remarkable to me!
The service technician,
, called ahead on Saturday morning, and arrived exactly on time.
was extremely polite, clean uniform, very well-spoken and very professional. He asked me questions, and he took a look at the location of each toilet, and went into the attic to examine the hot water heater. Almost immediately, he discovered that the thermostat on the heater was broken. More importantly,
noticed that the pipes connected to the top of the water heater were rusting, and a leak had developed at the point where a pipe entered the tank. I was really surprised by that bit of news, but I saw it for myself. I was so glad he spotted that leak! He explained that although the use of steel pipe meets code requirements, it DOES rust through rather quickly, and copper pipe is far, far better. I had always known that copper was the best choice for plumbing, but had simply never paid any attention to the pipes before.
At this point,
carefully explained the repairs that the water heater needed, gave me some options, went over the cost of each repair, along with detailed cost information for the toilet installation. The pricing for each service is spelled out clearly, like a menu, in a company notebook. A great idea -- this way, you can see the prices right in front of you, and you don't have to wonder if the technician is just pulling figures out of thin air. And the total is the total; no surprises after the work is completed.
called to locate a supplier open on Saturday so he could go get a new thermostat for the water heater. He left to pick it up, then returned promptly to begin work.
worked straight through the day without a break. He was quiet, polite, and kept each work area very clean. He replaced the steel pipe with copper, installed a new thermostat and, of course, the two new toilets. As he completed each task, he would show me the work and explain anything that needed explaining. After he removed them,
showed me the rusted steel pipe sections from the water heater. I could clearly see the corroded-looking areas on the outside, as well as a shocking amount of thick rust buildup on the inside of every section. And although I hadn't asked him to, he told me he had unclogged a sink in the master bathroom that he noticed was draining slowly -- no charge. He also hauled away the old toilets, which I had assumed I would have to deal with, and all the boxes the new toilets came in. No charge. That was a courteous thing to do. I appreciated the "above and beyond" of it.
The complete job took six hours, and I am extremely pleased with the results. The level of knowledge and professionalism
has shown reflects well on the entire company. I would use them again in a heartbeat."
"We called on Labor Day morning. He said he did not have a crew to do the work on a holiday but would call us first thing in the morning the following day. They did indeed call us promptly the next morning. Sent a crew out and while the 2 man crew worked to remove the old water heater a 3rd employee delivered the new water heater and supplies. ...more />
They explained all the work they were doing. Explained the necessary code required upgrades and noticed and fixed an inappropriate drain pipe slope for overflow discharge.
They were personable and professional. The company was very service oriented; calling us when they said they would, having the parts delivered instead of stopping the work here for the crew to leave to get parts, fully explaining the work they were doing and doing a great job of clean up after the work was completed.
"They normally fix it pretty quickly. They are usually very friendly. Last time we needed them it was kind of hard to get them out; it was easy to get hold of them but not to get them out here. I think they were overbooked. I had talked to them about doing something with a sump pump in my basement, but I don't think they are interested in doing ...more it. They have always done okay for general plumbing work."
"I purchased a water heater with the install package from
. When their contractor called, he did not use the correct number, then was not aware it was for an install, not an estimate. It took several calls to arrange a time and when he arrived, he told me that he couldn't install the heater because it wouldn't meet ...more side clearance code and the drain
was too high for the unit and he would have to remove it and redo the plumbing connections. He also didn't like that the unit was taller and would require redoing the water and gas line routing. He tried to get me to take the unit back and then get another one and call him directly for the install so he wouldn't have to get a permit and inspection. I had him return the unit and got a refund. I also verified through a hoome inspector that the unit would have met code and the
could have been cut and the walls bent to meet the height requirement. He also said that as long as the heater met the manufacturers clearance to combustible surfaces, the heater would meet code. This installer was trying to cheat
by having me hire him outside the Lowe's agreement.
"I am not really satisfied with Hill s service. Installing the sewer line went fine. When they thought the toilet was stopped up they removed the commode and found out that the problem was in the sewer line. But the commode is still loose since they put it back. Also after they installed a water heater, our faucet water pressure was restricted. When ...more I called them they said it was not their problem or fault. Finally, they did come back and figured it out and got it corrected."
"I guess they did a good job because it is still working. At first when they were here, they had did something to the heater because water was leaking out and it was everywhere. They even poked holes in my wall. I had to turn it all into my insurance company and my insurance company told me that this company has done things similar to this in the past. ...more Everything is done and over with now so I am glad about that."