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Ordered from the provider's website. Same day delivery was offered and requested. (Available if order placed before 2pm-it was).
When I called, on the order date, to ask about the when of the delivery I was told they would go out that afternoon.
I also asked if all the flowers in the picture were available and was told "It will look just like the picture."
I was hopeful of a timely delivery of a lovely arrangement. Neither happened.
An arrangement was delivered after 2pm on 7/26.
The arrangement looked NOTHING like what I had seen on the website. When I spoke to the family who were in the room when the arrangement arrived, I was told the flowers didn't even look fresh. They took a picture and emailed to me.
Not even the colors were right. It was a small, grim, and amateurish presentation.
I quickly found the email address for Ms.
Her first reply was regret, explanation of why she changed what I ordered to what was delivered (her decision, not of necessity),
that she would make another, that she again was sorry but would "make it right". (Friday night, 7/26, at 9:42pm)
Unfortunately, my friend had slipped into unconsciousness by then. Emailed Ms.
to them. They approved immediately and the charge was removed from my card.
A stressful experience in a very sad time. Ms.
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West Memphis, AR