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He gave me estimates for future work and they were below other estimates from contractors that did work for me that I would NOT use again.
A friend of mine had a similar experience with A New Look in his 1950s bathroom.
They do sell to the public and do not do contractor pricing - based on the comparisons I did, they were competitive in pricing once shipping and total cost was taken into consideration.
We were very satisfied with the end product as well as the customer service we received throughout the process!
First of all, I would like to say if there was a category to give a grade to a consumer I would get an "F". I should have done more home work. We were taken in by her glitzy we, but we stopped there. We were pointed to some well selected references. Forget the references. I wish she would let me put a reference on her web site. My experience is not indicative of anyone else she has dealt with. She may have done good work for other people, but she failed us miserably. A red flag should have went up at the start since we called her in November and didn't receive a call back until January. But we agreed to have her come out. We told her up front we had a budget of $20,000.00. We kept asking what she charged. Again red flag. She said she made commissions of her sales. Let's try 100% commissions. She had me so convinced that I made the cardinal mistake of giving her a big chunk of cash up front. After I gave her $15,000.00 then that is when the drama started. All of a sudden she informed us the $20,000.00 budget wasn't to get it done and she started sending invoices with higher amounts every week. I started taking a closer look at what she was spending money on. First of all I found out that she had deceived not only me, but her painter. She told him I was holding up the project because his prices were to high. Before the paint job, I had another painter give me an estimate of $2,600.00 to paint the whole house, but I had to buy the paint. I never priced the paint (mistake). She convinced me that the paint was very high and some cabinets I need painting was driving the price up. To make a long story short she charged me $6,400.00 for the job. Her painter supplied the paint and he gave her an estimate of $4,000.00. He further reduced the price to by $700.00 because she lied about him being the hold up on the job. She pocked $3,000.00 just for the paint job and she didn't lift a brush. This is when I knew we had to get out. I wanted a hardwood floor kitchen but her prices were to high. So she convinced me to go the cheaper tile route. She told me the tile wad $3.75 a square feel. After the job, I priced the same tile at Home Depot for $1.32 per square feet. But the thing that really upset me was that her price for the tile ended up being more than the quote for the hardwood. When I received here invoice for the tile I was so upset I called her and told her the project was over. But she still had about $4,000.00 of mine and I knew I wasn't getting that money back. My wife convinced me to go forward after
up as soon as my "
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