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We agreed that he'd come at 9 on Sunday morning. He was on time, asked the right questions, and got his machine down into the basement and in an hour the lateral was running freely again. Did I mention this was on a Sunday morning? And that I was not charged a premium?
Here it is Sunday night and I'm still waiting for calls back from all the other service providers that I called.
My hat's off to
A couple gentlemen came on very short notice. (They truly were gentlemen.) At a certain point, it was clear that things were going very poorly.
It would take too long to write the full narrative of what followed. Suffice to say that all was not well with our pipe, as we saw through some tough-to-watch, rather dramatic video footage. But they were able to shepard us through to the point where all now is well. They even went to bat for us with the city, whose engineers clearly respect their expertise. It is very possible that if we had called someone else, our bill would have been many, many times what we ended up paying.
In hindsight, we of course wish that we had had Roto Rooter come check the pipe before we finalized the home purchase. We strongly recommend that anyone considering buying an old house call these folks first!
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