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Over 2,639 reviews for
Madison Internet Service Providers from people just like you.

"We have recently been very disappointed with AT&T U-Verse for our internet, so we decided to go with Charter for our internet. They offered a great incentive" for 12 months and we have only had service for a few days so this review is solely based on the instal process. We were set up for Saturday from 3-5pm for a time slot. Imagine my surprise when there was a knock at the door at barely 2 and it was the person from Charter. I have a newer rescue dog that does not do well around strangers and so we planned to have him out of the house by the time Charter was there. That was not done when you come an hour early without a call. So, he automatically started going nuts. The installer explained he was ahead of schedule when I told him we didn't expect him for at least and hour and that I do not have the dogs out of the house yet. He said that was fine and he had outside work to do. He worked outside for the next 45 minutes. He could have easily started his work outside without telling us about it yet and getting the dog all worked up. When he started work on the house, we moved the dog to the backyard, as it was too hot to go out walking and finally after getting him settled down, the installed went to the back of the house and hoisted himself up on our fence. Why he didn't use the extremely accessable door, I don't know. I also told him I have two cats so please be careful when going in and out. So what does he do? He stands with the door wide open talking. He also didn't wipe his feet when he came in and I recently had eye surgery so I had some eye drop on my banister and he picks them up questioning what they were. It is not of your concern what is in my house. He also had what appeared to be a kid or someone else in his van out in the heat while he worked. It was quite odd. Very unprofessional all the way around. I sure hope their service is better than the instal.

-Jennifer R.

"The trouble with Charter is that after your year at an introductory rate, the price goes way up. But if you call to cancel, they will drop your cost back to the" introductory rate. One phone call saved me $20 per month!

-Alice M.

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Angie's Answers


Internet Provider reviews in Madison


Installer was prompt and professional. I only had them install internet as I am a DirecTv customer. So some room wired to the dish while needing a separate line for the internet. He figured everything out pretty quickly and got me up and running. They were out right away, maybe a day after I scheduled the install appointment. ...More I've had one outage so far, but it was really late at night while most are sleeping. Service has otherwise been reliable, though I've got an issue with my wireless router disconnecting that I have to call them about. Resetting/powering it down,up and it works again.
- Vaughn K.

I had been a AT&T customer for years - internet/phone only(I had quality issues with pixelizing of TV portion). Performance was rock solid and reliable so I figured even though it was expensive after being out of contract(about $100 for 18Mbps), I'd keep with it. Called to set up service. They need to send a tech out ...More verify if service was available. They did not call me back by the date they said they would. So I call them back again to find out if I can continue service with them. Turns out they didn't verify the new address, but did the old address....WHERE I CURRENTLY HAD service!Told me it could be up to another 10 days before I could have service verified and installed. I was already moved in at this point. I decided to go with another provider that offered faster internet at about 1/2 the cost out of contract. Bottom line is there were a bunch of mistakes on their end. They admitted so much when I called to cancel all remaining service with them.
- Vaughn K.

The only service appointment ATT has kept as promised was installation. Since then they have not only missed every single service appointment but doing so once left me with an extra 14 hours of their equipment making a high-pitched whine so intense it induced a migraine. The worst was when they broke a promise made to my neighbor who called for me ...More to send a service person same day when their line was down across my driveway leaving us with no telephone service and no means to call 911 in the event of an emergency and my daughter has T1 Diabetes: a life threatening disease and of which my neighbor did inform them when she called for me. The next day they denied making the promise, informed us that "dispatch determines the priority of repairs". Apparently, human life isn't one of them. When the repairman did arrive, he noted that downed lines were to have been the priority the previous day and that at the time my neighbor called, he was 1/4 mile directly up the street. Dispatch sent him to another town for a repair that did not involve a downed line. Since then, ATT is completely unremorseful referring to this as a "temporary loss of service" rather than the life-endangering incident it was. I am speaking with an attorney about a possible lawsuit. This could have cost my daughter her life.
- Dena K.

The phone service is fine. Internet is all right but sometimes pretty slow. Customer service is terrible -- sales people quote prices that don't include all sorts of add-on fees, bills are extremely confusing, and you get shuttled from one customer service person to another and yet another when there is a problem.
After we switched to ...More AT&T based on their inaccurate price quotes we wanted to change back to TDS, our old service provider, but they were no longer taking customers.
- Diane M.

Overall I have been very pleased with my service. When I call Customer Service there is always a human! who answers and not a machine. It is a very folksy and down-to-earth company. If there is a problem with the service, I have called and talked with someone and the representative always walks me through the problem until we ...More get it solved. Before traveling anywhere I call them and get all the access numbers for the places I will be. Overall, it is an excellent service and nice to support a local company.

Pretty awful. Each time I called I got a different customer representative, which is fine, but they clearly were not talking with each other. I was given different information; one person seemed to know more than another; one person would tell me I had a defective modem while another said the modem was fine (this was after I had to request another one). ...More Services I asked for were not on my order and services that were on my order I did not ask for! Maybe one out of 15 customer representatives I talked to said, "I'm sorry for all the inconvenience." This was after I waited three days from 8-5 for a representative to show up. They were very clear that they were coming "tomorrow." That happened three times. Amazing. While now, several weeks later, service seems fine, (though the DSL is not as fast as I expected) the beginning service was terrible. There was little reason why I would have chosen except for the fact that I my order was already in, and the phone was switched.

The only service appointment or telephone call back kept as originally scheduled was installation. This has resulted in my enduring equipment making a high pitched whine continuously for 48 hrs to the point that it induced a migraine headache so severe I was vomiting. The most horrendous example was this last winter. Their line came down across my ...More driveway, left me with no services--most importantly telephone so I had no way to call 911 if needed and I have a daughter with Type 1 Diabetes. (My ATT cellphone gets no service in my house.) My neighbor reported the situation, including the medical imperative for service, and was promised someone would be out that day. No show. The utility company moved the line when my neighbor asked them to (they were in the neighborhood repairing utilities). I was able to get out of the house the next morning and called them. They claimed they told the neighbor it would be the next day. When a repairperson finally showed late that afternoon, he told me that he was only .25 mile up the road when my neighbor's call was placed and that downed lines were supposed to be a priority.
KNOWINGLY ENDANGERED A HUMAN LIFE. and they have made it clear that this was not a --they truly do not care. I will be discussing this with an attorney.
- Dena K.

I have had issues with Charter email for several months that have gone unresolved. I do not use Outlook or any other system to grab my email from Charter. I go online to Charter.net and hit the "email" button, which requires log in. Fine.
Their online email system, first of all, is just terrible. Worst spell checker ever. EVER! ...More There are so many things you cannot do that are routine for other systems. But the worst part is that it freezes up in the middle of working on an email. I'll be typing along, then it gets glitcy. The backspace won't work. Return/ enter won't work. You can kind of work around that, but then when you try to send, it won't. And then it won't even save a draft. And then your email screen just sits there frozen, and you can't do anything. If you try to go into other folders like "sent" or "draft" there's nothing there.
The only thing to do is exit out and try to get back in. Sometimes that works, sometimes that doesn't. Sometimes the problem resolves quickly. Somtimes it goes on and on. It's not a matter of the internet going down. I can access other web sites with no problem. I can even access the main page at Charter.net. It's the online email that's the problem. Sometimes when I have tried to get back on after exiting or even rebooting the entire system, I get a message about their server not responding. It seems the problems occur at times of peak usage....mid morning, around lunchtime, after school, after work. Also very difficult on Friday night sometime. I can just imagine people logging on looking for things to do to kick off their weekend.
Charter has an M.O.....Act like you care, when you are not going to do what REALLY needs to be done to fix the problem. The deal is, unless they have a horde of angry customers, they won't do anything. Period. So it doesn't matter if I'm inconvenienced, or that I work at home and this is a serious impediment to what I do. Today it took me an hour to try to send one lousy email. What a huge waste of time. Their system also has problems emailing attachments.
I have called. I have been in touch with a Charter rep on Facebook. I have documented ongoing problems. No matter the issue, no matter what you send them, you always get the same response...we'll send a tech out. So you have to take time to make arrangements to stop whatever you are doing to deal with a tech at your home who can't do a d*** thing because the problem is NOT at your home, it's with Charter. I can't tell you how many times I have been through this with Charter on internet and cable issues. Same drill, over and over again.
I must give props to the people in customer service and to the poor techs who get dispatched on these fools' errands. It's not them. This kind of crap comes from the top. The tech came today, checked everything out, and sure enough there was nothing he could do. He said he'd report it. He was very nice, sympathetic. I expect that what he tells them will fall on deaf ears.
Next year things should change where I'll be able to change my email address without a huge problem. Right now it's impossible. I'm going to dump Charter as soon as I can. If you have another alternative, use it.

- Kathleen W.

Internet Service Providers in Madison

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Alexander Technical Resources

1263 Glenwood Ave. SE

Aloka Tech Computer Services

6441 Enterprise Ln





AT&T U-verse Madison

1200 Observatory Dr

Auto Transporters Online

25108 Marguerite PKWY, Ste A-353

Best Practice Institute

410 Evernia Street

Castle Point CSG, Inc.

3013 Rainbow Dr Ste B

Charter Communications

2935 S Fish Hatchery Rd

Charter Communications

E 10704 E. State Rd 33

Cheaper Than A Geek

Headquartered in Crofton with service worldwide

Click Refresh

428 S. Atlantic Blvd

Cloudcom America

313 W Beltline Highway

Cloudulus Media

2410 South Stoughton Rd.

Comcast Madison

1357 University Ave


1625 Lakes Pkwy.



Cosmic Grapevine Desing

4320 East Towne Blvd.

Dish Network

23 West Main Street

Dish Network Madison

312-398 N Brooks St

Dish Network Madison

2820 Walton Commons W

First Electric LLC

P.O. Box 930345


7401 Summerhill Road


4600 Touchton Road E, Building 100, Suite 150

IT Controls

544 W Wilson St

Lemon Sevens

2308 parmenter st


758 Kapahulu Ave

Modern Web Studios

1067 N Main St

New Sky Websites, LLC

N66 W35107 Lappland Xing

Online Information World

699 Station, West Mifflin Street

Performance Media Placement

23172 Plaza Pointe


1101 Brickell Avenue, South Tower

Remachines LLC

30 W Mifflin St

Rise Media

4400 Singel Way

SLS Cellular

PO Box 1022
Sun Prairie


1730 Hooker Ave

Stone Web Development, LLC

214 S. Kranz Avenue



T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11



The Right Way to Write

30 East Georgia Street

TNT Dealz

108 King St. #202
Sun Prairie

Turio Creative

6666 Odana Road #5008

Ultra Inc

3825 Monona Dr

Web & Moore

32159 23 Mile Rd.

Webb Design

PO Box 690661


11810 Parklawn Drive

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