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Madison Internet Service Articles
Internet Service reviews in Madison
Their online email system, first of all, is just terrible. Worst spell checker ever. EVER! There are so many things you cannot do that are routine for other systems. But the worst part is that it freezes up in the middle of working on an email. I'll be typing along, then it gets glitcy. The backspace won't work. Return/ enter won't work. You can kind of work around that, but then when you try to send, it won't. And then it won't even save a draft. And then your email screen just sits there frozen, and you can't do anything. If you try to go into other folders like "sent" or "draft" there's nothing there.
The only thing to do is exit out and try to get back in. Sometimes that works, sometimes that doesn't. Sometimes the problem resolves quickly. Somtimes it goes on and on. It's not a matter of the internet going down. I can access other web sites with no problem. I can even access the main page at Charter.net. It's the online email that's the problem. Sometimes when I have tried to get back on after exiting or even rebooting the entire system, I get a message about their server not responding. It seems the problems occur at times of peak usage....mid morning, around lunchtime, after school, after work. Also very difficult on Friday night sometime. I can just imagine people logging on looking for things to do to kick off their weekend.
Charter has an M.O.....Act like you care, when you are not going to do what REALLY needs to be done to fix the problem. The deal is, unless they have a horde of angry customers, they won't do anything. Period. So it doesn't matter if I'm inconvenienced, or that I work at home and this is a serious impediment to what I do. Today it took me an hour to try to send one lousy email. What a huge waste of time. Their system also has problems emailing attachments.
I have called. I have been in touch with a Charter rep on Facebook. I have documented ongoing problems. No matter the issue, no matter what you send them, you always get the same response...we'll send a tech out. So you have to take time to make arrangements to stop whatever you are doing to deal with a tech at your home who can't do a d*** thing because the problem is NOT at your home, it's with Charter. I can't tell you how many times I have been through this with Charter on internet and cable issues. Same drill, over and over again.
I must give props to the people in customer service and to the poor techs who get dispatched on these fools' errands. It's not them. This kind of crap comes from the top. The tech came today, checked everything out, and sure enough there was nothing he could do. He said he'd report it. He was very nice, sympathetic. I expect that what he tells them will fall on deaf ears.
Next year things should change where I'll be able to change my email address without a huge problem. Right now it's impossible. I'm going to dump Charter as soon as I can. If you have another alternative, use it.
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