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My husband and I wanted to have our house painted before we moved in. Upon initial communication with
At 8 am the next day she called to say she had forgotten the paint store did not open until 8 and that she would arrive at 9. She said the workers should be at my house shortly to begin work. At 8:30, 2 workers arrived. At 9:45, she, and 2 others arrived. All of her workers immediately got to work upon arrival and most worked without a break. All of her workers were professional, courteous, and efficient. She had multiple excuses as to the tardiness. I do not mention them here because some were personal, and valid. While others were unprofessional, and not valid. Some workers were sent to other jobs throughout the day and some came later. There were only 3 hours on the first day that we had the promised 5 workers working.
I was asked by the workers if they could begin at 7:30 the next day and I declined and said they could begin at 8:30. They did not arrive until 9. We had 4 workers arrive at 9 and all left early so they could watch the Packers game.
The evening before day 3 I sent
On day 4 my husband let them in the house, gave her the requested check, and explained that he expected the job to be finished no later than day 5. He told me only
Day five had a number of workers in and out throughout the day. I believe at one point we did have 6 for a few hours. They were working tirelessly to complete the job. By the time the sun went down it was clear they would need a little more time.
The next day she brought me receipts and time cards. She was very good about sharing time card information with me each day and confirm what I had down as well. She and two workers completed the job mid-day on day 6. I asked if I could pay the remaining balance by credit card and she said absolutely. When she went to run the card it was not working correctly. For one moment she thought she ran it for $34,000 instead of $3,400. I had to call AMEX to confirm it was in error. The next time she tried to run in a call interrupted the transaction. AMEX then told us there were 2 charges for the same amount. We decided to give it 24 hours to process and contact each other the next day. About 4 hours later she called, I explained what I showed on my end and told her I would check it in the morning and call her. She called first thing in the morning and I let her know I would contact AMEX again and call her back. She requested I pay her again because she was sure the charge did not go through, even though it showed in my pending charges. I had AMEX call her on 3-way to discuss the matter and she finally backed down. When the charge finally dropped off my account I called her immediately and she came to my home to pick up a check. That was my last communication with her.
She was a nice woman and my paint looks incredible. I would use all of her workers again in a heartbeat. However, I was not thrilled with the experience. She gives many excuses and wants to explain why nothing is her fault. There were definitely things that were not her fault, and other that definitely were. I am sure she will share them in her response to my post.
then spackled all the nail holes and then hand-painted the edges, and finally roller-painted the large wall areas. Not even one drop of paint on anything. A totally positive attitude!!!
As a realtor, I know exactly who I will refer when a home-buyer or seller asks me "can you recommend a good painter?".
A great experience every step of the way. don't think twice about
The paint job took three days.
They also fixed some drywall in the kitchen ceiling that had water damage before painting the ceiling. You would never know it had been repaired.
Evaluation of work:
All the repairmen/painters
work done or she would correct it herself! Her attention to detail is amazing! We were thrilled with the results!
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