"I was looking for installation to take place less than one week from my call. Our closing was 5/2 and move into the new home 5/10. They got it done. It was one day later than originally stated but that was ok since it happened before move date.
Rated Review by Jennifer M.
"I found the salespeople at the store to be very helpful with advice on choosing the carpet appropriate for our needs and with providing me with samples to try at home. The free measurement and estimate was done promptly and I was able to discuss options ...more by email with the provider. I needed something durable and easy to clean, so it was expensive, but definitely worth it. The installation was done when promised, and the two men could not have been more pleasant and helpful in working around my husband's health-related equipment and getting the job done right. We have lots of spindles to wrap around, which required extra work, but I couldn't have been happier with the results! "
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Madison Carpet Installers Reviews
"We were on a tight schedule.
sent someone out to do an estimate. We were actually able to schedule for the following week because someone else had canceled. They re-finished the floors in one week. I was impressed by the system because the person sanding was not even wearing a face
. There was not ...more much dust at all. They sealed the floors, and they look wonderful. We waited 3 days to put furniture in place. They did accidentally blow a fuse on our dryer, but they fixed it by the end of the job. Overall I was very pleased with their service. "
"I was very happy with the service. I walked in knowing basically what I wanted - a remnant that would fit a lower level bedroom in preparation for selling my house.
showed me the remnants that were the appropriate size, arranged for someone to measure my room the same day, and had me on my way in about 15 minutes. The installers ...more were professional and did the job quite quickly. They were a little later than expected, but not too bad. The carpet looks great and the price was reasonable."
"We had to go to their showroom twice because we had to meet with the tile saleswoman and the cabinetry saleswoman separately. Both saleswomen seemed like they utterly hated their jobs and were not happy to be working with us. The tile installer was really rude to my husband when he arrived one morning and also seemed to hate his job.
Products ...more picked out in June were not delivered by the time the work actually started in October and that delayed the project. The countertop for the second bathroom was to be delivered and installed in the final days of the project in mid-January, but
said they had a problem with their delivery truck and were going to deliver a few days late. Luckily the contractor convinced them that their delay would make our project go on a whole week later, after it had already taken 3 months for the two small bathrooms.
There were tiles of the same pattern next to each other in more than one spot and the accent tiles are not evenly spaced or flush against the wall. You can see they are crooked and not flat against the walls without looking closely.
I was concerned about having to use
as a subcontractor in the first place because I had only heard bad things about their service and quality. Sadly, those non-recommendations were proven correct. Perhaps they just don't like working with the contractor we used, but I recommend that if you have a contractor that wants to use
, insist they use someone else or find another contractor. "
"After visits to other carpet stores where I was pushed to spend more than my budget and steered away from remnants I was looking at, it was refreshing to walk into
and have someone willing to help me find what I wanted. The staff was helpful and willing to give me time and advice (even though my purchase wasn't very large). ...more I found exactly what I needed and they were able to arrange to install it within a week which was much faster than any competitor I had been to in town. The carpet looks great! The carpet quality I rated as "B" only because it's showing wear a bit already, but I expected that with a lower cost carpet. "
sales experience, they provided great information to us on all the differences between all the types of carpet available, pros and cons, etc. Installation went wonderfully, very professional. We had new carpet installed on all our stairways and upstairs hallway.
our sales lady ...more was wonderful! We love our new carpet! "
W. was very helpful in bettering the best reputable price we had found and beat it by about $300.00. We had specifically asked
whether Sargenians used sub-contractors or their own staff to install the carpets. We were assured they used their own employees. On the install date two men, one ...more older, one younger, arrived around 8:30 am to do the work. We found out they were subcontractors even though we had been specifcally told Sargenians did not use subcontractors. This caused some problems like we had tried to arrange with Sargenians the day before to let them know we needed to have a large bedframe removed from the master bedroom and placed in the garage for the charity truck that was coming to get it. When we informed the installers that we had cleared this with Sargenians they were rather miffed that they had to help move this piece of furniture even tho they would have had to move it out of the room anyway to install the carpet. The two men continued about their work all day, working efficiently. I stayed home during the install and the older fellow was quite gruff so I tried to stay out of his way even while he was moving all of my furniture. The younger fellow was very nice. At extactly 4pm they were done and basically couldn't get out of the house fast enough. They did not do a walk through with us to make sure everything was installed correctly. The next day we noticed a few errors and called Sargenians to report them. It took almost 2 weeks for our calls to be returned. They finally sent out someone to fix the errors but it was like pulling teeth to get this done."
"The services performed couldn't have gone better. I picked carpeting from their in
stock collection. My girlfriend and I were having a difficult time choosing colors that would match the decor. Dawn at the showroom did an excellent job helping us pick colors that would match the unusual (bright cabbage green) wall paint we had picked out for our ...more nursery. We needed the work done fairly quickly since we had a baby on the way within a couple months. They were able to schedule the installation within a week after I accepted the quote. The installers were a father son team who were very polite and professional. My air conditioning had stopped working a few days earlier and hadn't been fixed so they had to install the carpet in pretty hot conditions but they were good sports about it. I was working from home and it was as if they weren't even there when they were doing the installation. They were very respectful and the quality of the installation is excellent."