Louisville Mortgage Brokers

in Louisville, KY

Mortgage Brokering Reviews in Louisville

C

Rating
I went back to
after a HORRIBLE experience with them in 2010 which ended up in me having to find another lender. Other factors prevented me from buying that home in particular but while I was dealing with
, I never felt comfortable with how the process was going. The loan processor had very poor communication and organizational skills. I was asked for the documents repeatedly and she was always very short with her answers and I felt like it was a
to her to answer relatively
questions. I was given a closing date a month out which it turns out was unreasonable due to the nature of their processes and procedures. Two hours before closing I was contacted by
who informed me the loan could not yet be approved. Absurd. The closing was pushed back another month. The poor communication and requests for documentation I had already submitted continued. I finally gave up and found another lender who it seemed was night and day from
.
What made me go back to
in 2013? To be honest I tried to give them the benefit of a doubt. Maybe I just had a bad loan processor. Maybe it was just the economy at that time. Maybe I'm just a glutton for punishment. Who knows but I gave them a shot since they had a fantastic rate.
I will say this experience was better than the first. Communication, albeit slow, was far better but no where near what you would expect when dealing with something as important as a home purchase. I still found it impossible to reach my loan processor by phone. She answered 1 time out of about 20 different calls on different dates. On the occasions I left a message, my calls were never returned. I basically had to wait until she was ready to call me. I still submitted the same documents several times but not as frequently as the previous dealing with
. Six days before closing my loan packet was sent to the underwriter for final approval.
Meanwhile, while waiting for
to complete their process, I am a nervous wreck. Partly due to my prior experience but mainly due to the lack of communication and odd requests for documentation which clearly wasn't required. This continued until my final approval was granted.
I would equate this experience with waiting for your doctor to tell you the results of an HIV test. Only the doctor doesn't read the results of the test for a month and calls you to inform you of the results on the day of your wedding. If you want to maintain high levels of stress and anxiety for 6 weeks or more feel free to use
home mortgage.
I am a long time
member with insurance, banking, investment, and credit card accounts.
's banking products and customer service are phenomenal. It seems like
is trying to improve the home mortgage service due to extremely low feedback from customers published on their own site! Take a look at the feedback and make your decision. Although I would suggest you just stay away from
home mortgage services until they get their act together.

- Timothy P.
A

Rating
After years of harassment and fees and fines from Chase, Bank One, and US Bank, I'm just kicking myself for not using L&N Earlier. For starters, my mortgage payments at L&N are the exact same amount as US Bank. The significant thing is, though, that it went from being a 30 year loan at US Bank to a 20 year loan and L&N. I understand that rates change, but this was in a very short amount of time. I tried to make several appointments with my officer at US Bank,
, and received absolutely no communication. She didn't even show up for our meeting at her office downtown, and I had to give my paperwork to someone else. I mention this because it is the polar opposite of L&N. To this day, my contact at L&N recognizes me, asks about my daughter, and is genuinely nice. Going through the mortage process was actually pleasant at L&N.
The rest of my accounts are just as great. I've never once gotten any kind of
fee or fine. Never. Every time I walked into Chase, they would look at my account, harass me, and call a manager over to try to strong-arm me into getting some kind of special, expensive account. At L&N, they are just helpful and friendly. And I say that about EVERYONE there. It must be a good place to work, because the staff is amazing.
The credit card is just as easy. I have no weird programs, no fines, and the lowest APR I've yet to find. It's
, and there is no backhanded program attached to encourage me to spend more. It's just
and cheap.
Then, after my first year, I got a preferred customer refund out of nowhere. I just got a check in the mail.
L&N obviously puts member wellbeing before anything else, and I can't explain how much it's helped me out as a "new" father, husband, and homeowner.

- Justin G.

Louisville Mortgage Brokering Articles

110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

All Mortgage Brokers in Louisville, KY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1ST INDEPENDENCE MORTGAGE

113 S HUBBARDS LN
Louisville, KY

21ST CENTURY FINANCIAL SVC

1941 BISHOP LN
Louisville, KY

A MORTGAGE DOCTOR

2525 NELSON MILLER PKWY
Louisville, KY

A MORTGAGE SOURCE

2640 GLEESON WAY
Louisville, KY

A-1 MORTGAGE

9900 SHELBYVILLE RD
Louisville, KY

AARON MORTGAGE

112 MANOR DR
Bardstown, KY

AARON MORTGAGE

10631 Worthington Ln
Prospect, KY

AARON MORTGAGE CO

9900 SHELBYVILLE RD
Louisville, KY

AARON MORTGAGE CO

12306 Winchester Woods Pl
Louisville, KY

AARON MORTGAGE CO HIKES POINT

2950 BRECKENRIDGE LN
Louisville, KY

ABACUS 2000 MORTGAGE INC

310 WHITTINGTON PKWY
Louisville, KY

ABLE MORTGAGE LLC

3260B Ruckriegel Pkwy
Louisville, KY

ACCEPT THE BEST MORTGAGE

11603 SHELBYVILLE RD
Louisville, KY

ACCEPTANCE CAPITAL MORTGAGE

4229 BARDSTOWN RD
Louisville, KY

ACCEPTANCE CAPITAL MORTGAGE

PO Box 436073
Louisville, KY

ACCLAIMED HOME LOANS

10412 BLUEGRASS PKWY
Louisville, KY

ACE CAPITAL MORTGAGE

2316 THISTLEDAWN DR
Louisville, KY

ACE MORTGAGE FUNDING LLC

7820 Innovation Blvd Ste 350
Indianapolis, IN

ADM

4612 GREENWOOD RD
Louisville, KY

ADM

9400 DIXIE HWY
Louisville, KY

Join Angie's List to get the best local reviews in Louisville.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Mortgage Broker
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money