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incidents of water damage, sewer overflows, and a lightning strike fire
with water damage several years ago. I had seen this company on Angie's
List before and had considered using them to assess. Their regular
price was high, so when I saw this deal, I bought it.
company seems very personable and professional. I think he is based in
Northern KY and seems to drive very long distances routinely. I think
this may be part of the problem. I wonder if he is searching for big
jobs that make all that travel worthwhile. Just my impression.
Making an appointment was easy and he was punctual.
probably spent 30 minutes at my house. He performed a cursory
inspection of my basement (sill plates, HVAC equipment, sump area) and
attic/roof. He found nothing that concerned him. I did ask about an
area in my garage where radon mitigator pipe leaves the wall - an area
with a lot of moisture and lots of what looks like mold to me. He noted
that he wasn't even sure what that was. Certainly looks like a mold or
mildew problem to me, and certainly isn't "dirt" like he claimed.
There was no mold testing or in-depth
inspection with this service. My impression was that he was hitting my
house on the way home to see if there was a big project that could be
done. Finding no easy or big project, he told me things were fine and
I appreciated his friendliness, punctuality, and
apparent professionalism. However, I just don't feel like I got an
inspection or advice that was worth even the half-price rate that I
paid. I would look elsewhere for mold testing and inspection.
If others have had the same experience, I think Angie's List should consider a refund of all or part of the price paid for the Big Deal.
He indicated the time it would take to get the results back might be a few days, but I think he called the next day and told us what the problem was, how to treat it and the cost. He also emailed us all the information so we could sit down and review what he had explained on the phone.
The remediation was a bit of a pain, as we needed to be out of the house, but that wasn't his fault, just the nature of the treatment. His assistant (sorry, I'm bad with names) was also very professional and I felt totally at ease leaving him here with our home for the time to do the treatment.
I would use Action Properties again, and would recommend them for someone with similar issues. We were fortunate that ours wasn't that bad and haven't had any problems since.
I did wait for this length of time for a reason. I wanted to make sure that the problem didn't return in a couple of months, and it hasn't.
I would recommend Protect for others to use.
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