Louisville Landscapers

LOUISVILLE, KY

408

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"Please disregard previous report filed for this company on 3/30/2011. On March 15, 2011

Louisville Landscapers Provider Name Locked

came to my residence to prepare an estimate for landscaping services. I walked the property with him, pointing out all of the landscaping beds that needed to be mulched. These were primarily in the back yard, with one on the side and two small beds in the front. I indicated to him that the rest of the beds (primarily in the front) had received a heavy amount of (black) mulch the past season and would only need to be topped-off in places. He asked what color mulch I wanted and I replied "black". He asked what type of mulch I wanted. I explained that since many of my beds were raised quite a bit I needed mulch that would stay in place and not slide down the sides. He indicated a hardwood would be best suited and I agreed. A few days later, after receiving and reviewing the estimate, I called the office and told

to put me on their schedule. On March 28, 2011

called to ask if they could come the following day. I said that would be fine but I wouldn't be home. She asked if I would leave payment on the premises. After stating that I was not comfortable doing that, I asked what time they would come because I wouldn't be leaving for work until 10:00am. She said they would make sure to arrive before I left. On March 29, 2011

contractors came to my home early and began work.

was present but left sometime before 10:00am. I inspected the work being performed at that time, left a check with

' son and left for work. The mulch was wet as it was being applied, therefore making it hard to determine the actual color. The next day it rained nearly the entire day. On Thursday, March 31, 2011, upon returning home from work I was then able to inspect the mulch as it had begun to dry out, and saw clearly that it was not the black mulch I had requested; it was an obvious brown color (see photos attached). On Friday, April 1, 2011, I called the company and spoke with

. I explained the situation, indicating I thought some type of error had been made. Unless one is colorblind, clearly the mulch I received was brown. My thought at the time was perhaps either

had forgotten what I requested (he wrote nothing down while he was here) or that his supplier sent the wrong product.

pulled their invoice from the supplier and said they had ordered 'Black Forrest' mulch. I again explained that, regardless of the name, it wasn't black as I requested and asked her to relay the information to

and ask him to give me a call back so that we could hopefully resolve the problem somehow. On Monday April 11, 2011, having waited patiently for 10 days for a return phone call, I called the company back. I made several attempts during the day and only received an answering machine. Finally, I left a message reiterating the problem and stating that I would appreciate a return phone call.

called back later that afternoon. I asked if he had received my messages. He replied that

had told him I called about 'some additional landscaping work' and that "I" would try to reach him later. I corrected that mistruth and explained the situation for a third time. I had a lengthy conversation with

in which he was extremely defensive, often used a raised voice, and completely deflected the issue. I stated repeatedly during the conversation that "I ordered BLACK mulch and I received BROWN". His responses included the following (paraphrased and in no specific order): Creating mulch is a process and you can't guarantee the outcome of the color; Mulch obtained from different suppliers will not be the same color; If I had known you were trying to match the old mulch I could have gotten it from the same supplier; I gave you a good deal; I could have gotten the mulch from the previous supplier but it would have cost you more; I suggest you live with it and next year you can do the entire yard with the same mulch; I'm sorry you are disappointed but I can't make everyone happy. I REPEATEDLY told him that I was not complaining because the new mulch didn't 'match' the old mulch. Clearly, new and old mulch even from the same supplier and of the same type will not match in color because of aging/weathering. I REPEATEDLY told him I was complaining because I ordered BLACK mulch and I received BROWN. Eventually I realized that this man was never going to admit to a mistake. I thanked him for returning my phone call and hung up. He never once even offered to come back to my house and take a look. He made no attempt whatsoever to correct the problem. This company's slogan is "We don't Leave until you say you

". Their estimate states "All material is guaranteed to be as specified..." It is important for me to share this experience so that others may potentially avoid it. I hired this company because they had several good reports. Unfortunately, I did read the previous bad report but chose this company any way. In my opinion, it is a risk to hire this company. If nothing goes wrong, you may be okay. But, if things aren't as you requested, my experience (and perhaps the other unsatisfied customer's experience) suggests

will make every excuse in the book to keep from admitting to a mistake and having to correct it. If you do hire them, DO NOT pay this company until the work is completed."

"We had a wonderful experience with

Landscaping. We bought a home that had been vacant for about a year and the yard was in rough shape. Rich came out and gave us a quote on all the work we wanted to have done. He came by I believe the same or next day after I contacted him through Angie's List. He was professional and friendly. We needed our back yard to be completely sodded, shrubs removed, ivy ground cover removed, trees and shrubs trimmed, leaves removed, and a truck-full of rocks added to our landscape. We are extremely happy with the way everything turned out. The sod looks amazing and the whole yard really looks pulled together. We are going to continue using

for our bi-weekly lawn care and maintenance."

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A well-maintained landscape can add beauty and value to any home. Here are four inexpensive landscaping ideas to transform your yard without breaking the bank.

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Louisville Landscapers Reviews

"I had a large deck built in my back yard with a hot tub installed also. It is nice but it was missing something. I was looking for some attractive planting to go around the deck to set it off. I got 3 different estimates. Although 2 of the 3 plans appealed to me,

's plan stood out as something I really liked. His plan gave me the best visual idea of what it would look like. Although my budget was tight, their plan was reasonably priced. The crew showed up when they said they would and the job was finished in a timely manner. I was also impressed with their detail to cleaning up and keeping the area neat. I got a lot of bang for my buck. I would highly recommend and will use them again."

"I called and left a message. I waited for three days (they didn't call back). I called and left a second message. They never returned my call."

"I have been very pleased with the work that

has done for me. They are professional, expert and informative. They do little extras to keep the yard looking nice. They are punctual and accommodate my schedule. I am billed once a month, at the end of the month, after the work has been done."

"She asked me to fax her the info. I typed up all the information and faxed it to her. I called her back a week later to make sure she received the information. She confirmed that she had, and said that she would get back to me. She never called me back. I have since then left messages for her and got no response."

"He was going to send me references, and then I was to send him half of the payments. He never sent me the references. When I tried to call him on numerous occasions, he never returned my calls."

"He is very professional. They left the yard really clean, there was a lot of digging and everything looked great when they left. They were very professional. I will definitely use them again. "

"I contracted

to breakup sections of my concrete driveway and install paver blocks.

contacted me after the paver material arrived at his business to schedule start of the work. He arranged to start the job on 3 separate days. I took off work each of these days. He did not show up any of the 3 days and I had to make repeated calls to his phone to find out why. The first two days he stated that another job was taking longer than he estimated and had no crew to start my job. On the third day, he gave me two excuses "My concrete saw is getting repaired" and "My truck won't start". On the third day, I advised him I was canceling the job and demand the money back that I had paid for the materials. I was concerned that if I allowed them to start, that the job would not be finished on any reasonable schedule.

s only response was to point out the clause in the contract requiring customers to accept material ordered for the job. I arranged with another company to complete the work. I arranged with

to deliver the material on the day it was needed. They failed to make the delivery as scheduled. The contractor I hired to finish the job had to pick up the material. I paid an additional $900 over the price

quoted to get the job finished."

"As professional as

and the office were, the crew that did the actual work wasn't. Our lawn had been marked for gas/phone/water lines with flags, and the crew just ran them over. That work had to be redone before we could have our sewer line work completed. Whoever edged the lawn broke every basement window well cover we had (6 of them) because they were careless.I did tell

about it, and he listened and said he would talk to the crew supervisor, but he should have offered to replace the window well covers. My guess is the cost for that would have been $20-$30."

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