Louisville Internet Services

in Louisville, KY

Internet Service Reviews in Louisville

D

Rating
I just got a letter from Time
hoping that I have been enjoying my "special monthly promotional rate", because my year is up and the $114 cost for Standard TV and Standard Internet is going to revert to the "current standard rate" of $147.85 (not including Multichannel Video Excise Tax and State GRT Recovery Fee). But wait. "As a thank you for your continued business, we'd like to extend you another special offer on your services." For the next year I'll only have to pay $124.89 per month. It reminds me of how the grocery store raises the price of milk at the same time it runs a sale keeping the cost where it was before, but introducing the idea of the price increase. There is no competition to Time
here. Sure, you can get programming by dish, but there is no comparison between ATT copper wire internet and cable. For an interesting read, Google: "WE NEED REAL COMPETITION, NOT A CABLE-INTERNET MONOPOLY" for a recent (2014) New
article. Most people don't realize that cable providers apply varying amounts of signal compression to their broadcast which can greatly degrade the viewed image on screen. If you're familiar with digital photos which have been heavily compressed using JPEG algorithm, you may recognize the same type of patchy degradation while watching some programming containing subtle tonal transitions over broad areas. Direct over-the-air broadcast (the type you can still get with an antenna) does not suffer from this effect, nor does satellite reception). Cable companies do this because coaxial cable bandwidth is limited, and signal compression allows them to offer more programs over the same cable. What's the alternative? Gigabit Ethernet (Google that term). Also Google: "
?t Blame Big Cable. It?s Local Governments That Choke Broadband Competition" for an interesting Wired article. If you're in the Louisville, KY area, visit to help make a difference in the future of digital services. Time
's customer service has always been difficult to reach, but when I've made the connection I can say the representative has been courteous. Usually, they are just reading a script concerning whatever system-wide service blip I am calling about. Most recently, we have been unable to connect to "On Demand" which makes available recent past episodes of some programming. User interface for their program directory and DVR are primitive. Again, probably the result of not having to compete for subscriber convenience. Finally: If the TimeWarner merger with Comcast goes through, the need for competition will become even greater. Local government should be more vocal advocates for their constituency and not worry so much about the fees they are collecting from this monopoly.
- Dale H.
F

Rating
I work from home and require high speed internet connection. AT&T advertises one of the higher in the area. I paid extra for the above standard internet for this reason.
I have not had a single week go by with the connection working properly. In addition to this, they lowered the speed which is not what I paid for. I am now at a lower speed than I was with my previous provider. The individual on the phone with me today stated 12mbps was never even an option where I was located. so I asked for my money back for the router they required me to purchase.
He said he couldn't do that and continued to try and get me to agree to an even slower speed to fix the problem.
So, I am out 250 dollars of dropped and slow connections for 6 weeks of service only to go back to my previous provider.


- Lori B.

Louisville Internet Service Articles

Internet Service reviews in Louisville

F

Rating
done on the outside I have had recurring problems with my Insight internet and land line service took them for weeks. My modem went out the end or May and it took them 4 days to repair. I requested a credit. the bill came and my credit for 4 full days w/o internet or landline was $7.33. I called to complain about the small credit and was told that it should have been $9.00 and some cents. When I stated that was ridiculous they offered to double that small amount. I verified that amount twice before I paid the bill. It showed the on the next bill as a past due amount. The service went out again and a second technician came out and repaired the down internet service. When he left I noticed that the land line had been knocked out. The tech had to come back to repair that error. The next day my internet was down again and to reprogrammed remotely. The third time my internet went down was last Tuesday. I had to wait until today for a tech. In the meantime, my land line went down. During all this, I was promised a month's credit but I got the bill and it did not compute to a full month of internet and phone service.
- Susan W.
A

Rating
We called to make an appointment for Computer Solutions to come and install a new modem. We he arrived he said he couldn't do it because we lost our internet connection. Did not charge for service call. Called internet provider to get reconnected. After the Inernet provider left we started getting all the connections pop-ups. Called Computer Solutions and made we made an appointment. He was late and we had to call to see if he was coming that day. He promptly returned call. He said he had gotten tied up and he wasn't able to make it for our appt. time. We were giving the choice of him coming out later that day or first thing the next morning. We took the next morning. (Our first appt. we had with him when the internet wasn't connected, he was also prompt) This one incident is the only reason we gave him a "B" on punctuality. The next morning he was on time. He came in and promptly got to work. He did everything we asked and then some. Very friendly and curtious. Worked for one hour and a half. He stuck to his original quote on cost. Would use him again if needed and would recommend him. Very professional. C Indzers
- Cathy I.
C

Rating
As others have complained, even though we pay for a higher speed, we have highly varying speeds. The pricing varies as much as the internet speed does, and without warning. Since we picked up this service three years ago, there have been four price increases, and no notifications of any of them. We are forced to use them because they are the only ones who offer the service in this area. Then they have the nerve to send solicitors to our door (even though there is a sign in the front of the neighborhood that it is not allowed) to sell us "upgrades" in their product. I am very dissatisfied with the continually raising prices. Boo Insight!
- Holly S.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Internet Service Providers in Louisville, KY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 - webpopular.net

2150 W Northwest Hwy
Grapevine, TX

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

1st Choice Satellite, LLC

2908 Victoria Dr
Sellersburg, IN

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

ADVANCED BUSINESS SOLUTIONS

2908 BROWNSBORO RD
Louisville, KY

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

All Pro Satellite & Security

3600 Chamberlain Ln
Louisville, KY

Almighty Web Designs

301 Yamato Road
Boca Raton, FL

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

AT&T U-verse Louisville

551-599 S Brook St
Louisville, KY

Avandle Marketing

Bloomington, IN

Avandle Marketing Inc.

Louisville, KY

Aws Web Design

po box 3164
Cocoa, FL

B7 Design - Digital Marketing

14210 Academy Ridge Blvd
Louisville, KY

Bay Geeks

3535 Prescott St N
Saint Petersburg, FL

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

Business Class Solutions

6641 Conch Ct
Boynton Beach, FL

Shop Local Internet Service Services in Louisville

Join Angie's List to get the best local reviews in Louisville.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a High Speed Internet Service
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money