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Louisville Auto Repair Articles

Minor car crash? Don’t just assume everything’s OK

To ensure a wreck doesn’t ruin your car's long-term health, keep an eye out for these symptoms that may indicate mechanical problems.

Will my car insurance rate increase after I file a claim?

Every situation and every car insurance company is different, but learning how claims affect your insurance rates can help you prepare financially.

Do you have to use the body shop the insurance company recommends?

No, you don't have to use the body shop that the insurance company recommended. The choice is yours — by law, in the majority of cases. Yet a question remains: Will you get a quality repair?

Angie's List In The Press

Louisville Auto Repair Reviews

A
"The customer service is very strong at this company. Though they misunderstood at first that I wasn't using a rental car, I never felt that they were not attending as quickly as possible to finishing the vehicle.
Louisville Auto Repair Provider Name Locked
was the staff assigned to my car and he was very thorough and provided information clearly. They also work with all kinds of insurance companies and there was no hassle in that area.
I would encourage others to have work done at
Louisville Auto Repair Provider Name Locked
.
"
A
"Excellent! My daughter had body damage from a minor motor vehicle accident . The rear bumper was damaged. The staff was professional throughout our entire experience with them. They gave us options of replacing the bumper or doing the best they could trying to repair it. We went with the later and it looks like it did when it was brand new. I felt like it was extremely reasonable and in addition, they buffed out several other minor scratches on the paint on other parts of the car as well. I would highly recommend this company and will definitely use them again!
"
A
"Very small, friendly business run by 2 men. They are affordable, but pretty laid back. I like to give my business to locals, so I like to use them. I have used them 3 times now and have been pleased every time."
D
"Employee took exterior pics of car for my insurance company and lost them. We scheduled date to have work completed over the phone but when we arrived they had no record of our appointment. Only part of body work was completed. What was done was perfect but we wanted other things to be fixed and we even asked for a separate estimate to complete that work. No estimate was done or any of the extra requested work we asked for was completed. (we wanted to pay them more money to do more work!) Company then lost record of the work done and did not send us a bill for 5 months. Then became upset when they realized we hadn't paid, even though they had not told us the fee. This was one of the worst experiences I have ever been through. Would never go back there again."
B
"We made an appointment 2 weeks in advance, but when we showed up for our appointment, they had no record of our appointment. We dropped off the truck anyway. They fixed it in 2 days, but did not do all of the work we asked. We still need to return to have them complete a small part of the work."
F
"Both instances I had my car repaired were insurance claims where another driver hit my daughter. I was very happy with all of their work except for the fact that they take no responsibility for the rust that has overwhelmed the passenger side rear wheel lip."
A
"I received two quotes for bumper replacement and
Louisville Auto Repair Provider Name Locked
came in cheaper. The first quote was with a used bumper and came in higher than
Louisville Auto Repair Provider Name Locked
estimated with a new bumber. I asked them to touch up a place on the front bumper while they were painting the back bumper and they did so without charging for it."
A
"Great work!! Fit and finish are factory new. Team was very professional and helpful. Price seemed reasonable though we did not shop it as the other guys insurance was paying and I had previous great experiences with
Louisville Auto Repair Provider Name Locked
's and wanted the work done by them"
A
"When my brakes were originally replaced 6 weeks earlier, SMI advised me that I also needed new shocks and tires As the complete brake work cost about $1,500, I chose to postpone the shocks and tires. My only complaint about SMI is that I ALWAYS have heartburn over the cost. It always seems so high! I trust them and the quality of their work, so I bite the bullet and keep going back. I did call another shop for a 2nd est. on the shocks, and it matched SMI's quote almost exactly. They couldn't find any reason for the grinding in the brand-new front brakes, so they replaced them under warranty with no argument. Very happy with this! I had the tires replaced at
Louisville Auto Repair Provider Name Locked
's Club 3 days prior to the shock replacement in order to save about $200. The technician at SMI said they were very good tires. He said they can't compete with
Louisville Auto Repair Provider Name Locked
's tire prices due to the great quantity that
Louisville Auto Repair Provider Name Locked
's purchases. It's too bad, really, because I do trust the quality of workmanship at SMI, but I also can't afford to spend an extra $200 when I'm already
Louisville Auto Repair Provider Name Locked
out $3,000 for maintenance repairs (brakes + shocks). Unfortunately, the shock replacement cost about $200 more than I was originally quoted. The casing that covers the front shocks was deteriorating and also needed replacement, as well as some kind of bolts or screws on the rear shocks. I still don't understand why these weren't included in the original quote; I forgot to ask when I picked up the car. When I dropped off the car, I asked for the original parts back. When I picked up the car, they had already been thrown away. The next day, the technician called to say he had them pulled from the trash. Unfortunately, I was heading out of town for a week and was unable to get back to SMI to pick them up. Overall, I'm happy with SMI. I just wish the prices weren't quite so high! I miss the AAA discount that they discontinued recently.
"
A
"Went in and they were prompt on an initial estimate. Tried to make sure everything was handled for me including a rental car if needed. When I went to pick it up the insurance wasn't cooperating well but they said they would handle it b/c I'd paid my deductible and let me drive off when they said it would be done. Excellent service and customer care."

All Auto Repair in Louisville, KY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 5 of LouisvilleAuto Repair

AUTO WAREHOUSE

1400 W BROADWAY
Louisville, KY

AUTO WHEEL & RIM SVC

900 S 7TH ST
Louisville, KY

AUTO ZONE

2350 STONY BROOK DR
Louisville, KY

AUTO ZONE

131 MAYFLOWER RD
Louisville, KY

AUTO ZONE

11325 WESTPORT RD
Louisville, KY

AUTO ZONE

10908 DIXIE HWY
Louisville, KY

AUTO ZONE

5805 BARDSTOWN RD
Louisville, KY

AUTO ZONE

1931 GRANT LINE RD
New Albany, IN

AUTO ZONE

1715 E 10TH ST
Jeffersonville, IN

AUTO ZONE

213 E HIGHWAY 131
Clarksville, IN

AUTO ZONE

714 N BARDSTOWN RD
Mount Washington, KY

AUTO ZONE

145 N BUCKMAN ST
Shepherdsville, KY

AUTO ZONE

4801 DIXIE HWY
Louisville, KY

AUTO ZONE

6231 PRESTON HWY
Louisville, KY

AUTO ZONE

11710 SHELBYVILLE RD
Louisville, KY

AUTO ZONE

924 N MULBERRY ST
Elizabethtown, KY

AUTO ZONE

1080 N DIXIE BLVD
Radcliff, KY

AUTO ZONE

2131 W BROADWAY
Louisville, KY

AUTO ZONE

3102 PRESTON HWY
Louisville, KY

AUTO ZONE

5115 NEW CUT RD
Louisville, KY