Los Angeles Roofing Contractors

"Prior to and during the job, all looked and seemed to go well.  Communication before and through-out the original job was good.  i wasn't home at the time the work was performed and thus I did a visual inspection the next morning and noticed my vent had not been sealed as was included in the Scope of Work of the original ...more estimate that was signed and accepted by me. After bringing this concern to the attention of

Glass, the Co-Owner, via an e-mail the next day, he advised he would check with his foreman

(Goyo) to confirm and get back to me.  Later that day,

advised Goyo advised him the

vent was definitely sealed.  Fast forward to mid-December and the heavy rains that lasted a week.  Afterward, we noticed the exact leak reappeared below the

vent inside the house.  I then called and brought this to

's attention, and the following week he sent his estimator, Ed, to look at the leak and the

vent issue.  Ed took pictures and stated that from what he saw the

vent was never sealed.  Ed advised someone would be in touch. About 2 weeks later (2/14/11) 

called to advise he would be stopping by the next day to seal around the

vent before the next big storm that was anticipated shortly thereafter. Given I was out of town and my concern, he advised he would take pictures afterward from where he sealed and have

e-mail to me.  I never received the pictures...  On 3/10/11 following return from my trip, I did another visual inspection and noticed the

vent still had not been sealed.  I called and spoke with

requesting the pictures that were to have been e-mailed, he then advised he scheduled Goyo to stop-by and seal the

, and that he would have to follow with Goyo to get the pictures to me showing where he had sealed the vent.  Since that date, I have e-mailed and left 5 messages for either

or

to call with no response.  I originally found this contractor from Angie's List and I find it disappointing and frustrating that I have to resort to detailing such a negative experience with this contractor in the hope that they will step-up and follow-through with their workmanship."

" Prompt response to request for proposal.  Co. representative was professional, informative and upfront during estimate process.  They were able to schedule us fairly quickly.  We were introduced to the people who would be on site on a daily basis.  Everyone who came to our house seemed pleasant and courteous.  The job took ...more a little longer than originally estimated, but this was due to us (the homeowners) requesting additional services and changing the details of the original estimate slightly, which Advanced happily accommodated.  There was a slight mishap that resulted in minor cosmetic damage to our home, but I was very pleased with the way this was handled and corrected.  A few basic things any homeowner should understand when taking on a project of this scope.  A) There will be a lot of people/vehicles coming and going around your house.  B) This is a messy process, more so if you elect (or have to) remove all existing roofing.  C) As a homeowner you should take the responsibility to make yourself available to be on site, if at all possible, during the process.  As a result of the number of people vehicles coming and going and the demo process, the likelihood that a mishap or some sort of damage is done, as in our case, is unfortunate, but not always avoidable. I believe the measure of a company and the people who run it, is how they deal with any problems that may arise. 

, the manager of our project, assed the situation, took responsibility and made it right.  Further to his company's policy of not demanding payment until the job is done and the customer is satisfied, he extended that offer until such time as we were satisfied with the necessary minor repairs. "

"It went horribly wrong. We initially contacted them in November 2010 for the repairs. They came out pretty quickly to take care of the leaky roof, but everything else took months to fix. When they finally returned to fix the interior where the leak was (2 months later) they did a bad patch up job. They didn't even use the same color paint to cover the ...more ruined drywall. It took them another 2 months to come out to fix the fence. When they did they promised us that they would replace the broken pieces with treated and matching wood to the rest of the fence and would be back 2 days later to do it. A week later they came out and slapped up a piece of wood that is not the same type, color or finish as the rest of the fence. They also refused to fix the wood on the broken garage door, telling us we would have to pay $225 for that repair (a job that a handyman could do with a drill and a couple of screws for less then $50 most likely). I would not recommend this contractor. Taking almost 5 months to fix problems that stemmed from their original workmanship and in the meantime not returning phone calls and being rude to the client proves them to be unprofessional."

"I received several quotes prior to selecting and was clearly the professional that I wanted handling this job. His attention to detail, thorough explanation, patience and general know how was impressive. 's team was also excellent. With all the rain we've received over the last ...more 6 months I am certainly glad that I choose

. Highly recommended. JM"

"Booked an appointment with , and I called on the day of the appointment to confirm the appointment time. As we all do, I modified my weekday schedule to be available. 45 minutes after the scheduled time, I called and they admitted they were a "no-show." I imagine a better job came up for them, and they never called to cancel ...more or reschedule with me. Flakey operator, and don't waste your time waiting for them."

"He is on time, he is informative, and he gave me the lowest price of anyone that I have spoke with. He also caught a problem that no one else had picked up on. I have decided to go with him for the work. "

"one of the best experiences I've had with a contractor of any type. ANR came to the house to do an estimate, sent the estimate a short while later and took great care to finish the work before any other rains hit. in fact, ANR mobilized a crew to get the job done in one day and cleaned up to make the place look better than it was when they started. ...more At this point we couldn't be happier."

"I called them for an estimate for roof repairs. An appointment was schedule for 1 week later. I received a phone message the day before canceling the appointment. It said they had other jobs going and no one would be available for an estimate for a while."