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seen property management companies come and I have seen property management
companies go. Most of them were rather bad, the worst being
better to slit your throat before you hire her and you can check up the
comments from everybody, you will see that I am not exaggerating). And then our
president hired this company,
building and I must say that for the first time since 1989, we have an amazing,
dedicated, hard - working person with the highest integrity I have ever seen in
a management company ever. Our building has had numerous problems which I would
not bore you with and I have to say that
up, he has physically been there day and night and weekends, until the problems
were solved. If this company leaves us I would probably want to shoot myself
:)) I strongly suggest, if you are looking for a company, to not even think
twice. They supersede all expectations.
It is rare in Los
goes this type of distance because they take such pride in how they work.
Double Thumbs Up!!! as far as I am concerned and I can
honestly say that everyone in the building feels the same.
Their website is great and it is nice to be able to set up direct deposit arrangements for the rental income. I would not hesitate to recommend
Once we found tenants, there were a few issues w/the tenants, but we were able to work through these issues with RPM's help. AFter the initial issues, there were few problems with the house, mostly minor things that needed repairing w/the exception of the sewer main line getting clogged. They were relatively responsive in coordinating getting this fixed and we got it taken care of. One problem I believe we had is that we'd lived in the house for 7 years before renting it out, and we had a lot of our own repair people that we trusted. When we didn't have someone we'd used before, usually we used Angie's List to find repair-people. RPM said they had no problem with this arrangement, but I believe that over time, this was not what they wanted. My belief is that they make money using their own repair-people and since they weren't doing this for us, it was impacting their profit in managing our house.
As time went on, they became less responsive. Our PM (property manager) would be slow to return emails and calls, sometimes more than a week would go by before we'd hear back from him. The tenants were experiencing the same problems. Then we were told by our PM that if he were to go to the property more than 2 times/month, we'd be charged extra. In the summer of 2012, we spent our vacation in LA and wanted to meet with our PM. Coincidentally(?) he was out of town at a conference when we wanted to meet with him. We were in LA for 3 weeks, but he couldn't schedule a time to go to the house during that time together with us, which I found pretty unbelievable. When we did a walkthrough of the house, we noticed some water damage and realized the roof needed repairing. I got estimates on fixing water damage inside the house, but couldn't get all the estimates I wanted for the roof repair, so I had to coordinate this after we left LA. This proved to be an almost impossible task as our PM was very flakey, and uncooperative, more than usual. He obviously had no interest in helping us with the house.
Finally in the beginning of January, we received a terse email stating they were doing a "reorganization" and our property would no longer be managed by RPM
There is nobody except the PM to call for information, so I'm not sure what kind of operation they run. No "accounting" department, so "manager", no "supervisor" etc. We still have not received our rent proceeds for the current month and of course nobody answers our phone calls except for the receptionist, who knows nothing and can only offer to send us to the PM's voicemail (usually full so can't leave a message). No response to our email or to calls left on the PM's cell phone.
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