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They suddenly had an opening the day before Thanksgiving so I agreed on one day's notice. Romuald said they might not be able to install both fences by the end of the day but they'd have at least one up.
They arrived around 10:00. The foreman said they were going to use 4X4 posts for the front gate. However, when they pulled out the old fence, the wood was in bad shape. But they didn't have any pressure treated posts. The foreman indicated that metal posts were a good option here, because they withstand 70 mph wind!
I stayed in the house all day while they worked, but I noticed a couple of things. After they had installed one of the posts, they cut off about 12" with a circular saw. It was a 10' post, for an 8' fence, supposed to be 2' in the ground. Where is this extra foot coming from?
Later I heard them drilling holes for lag bolts to attach a 2X4 post to the house. They spent a lot of time on a couple of holes!
I called their office and Romuald came out. He made nonsense excuses for the cut metal post issue. We ended up having to add an extra piece of 2X4 to the gate to make the it line up with the fence.
I noticed several things that
They were out of 8’ boards to cover up one of the metal posts as promised, so they used a 6’ board and a 2’ board! Romuald said it was my fault they didn't have a board because I’d changed my mind from the fancy gate. Apparently the world has run out of 8' boards!
It got totally dark outside. Instead of just saying they’d come back, they were literally finishing in the dark. They cleaned up to the light of flashlights. I did not see the completed job in the light before they left.
They left piles of dirt and broken concrete. They left greasy stain on items that were in the yard. They removed the two-hose spigot to get water for their concrete, but that meant my dogs’ autofill bowl didn’t work. They didn’t replace the hose
They hadn't cut holes for strings as promised. The gate seemed really tall to me. The latch was at the very top. It was uncomfortable to open because I had to be right up against it. I was concerned about how I could install a lock on the gate because of the metal posts. I had questions about the size of the trim, etc. Romuald didn’t really want to send anyone out but finally they agreed to come out at a time relatively convenient to me. I left work early to meet him at my house at 3:00. I arrived right on time. Unfortunately, despite our agreement, Romuald and his crew had not waited for me.
The crew had already taken the gate apart and cut it, and made other changes. They were unable to cut holes for the latch strings as promised because of the . . . metal posts! They actually wanted to cut a hole about 10” diagonal from the latch! That wouldn’t even have worked so I said no. Romuald suggested that we put a deadbolt right where he had earlier said it wouldn’t work.
You'd think if they were familiar with metal posts they would have anticipated this stuff.
I showed Romuald where they had attached a 2X4 to the wall. They didn’t do it at the end of the fence, between the fence and the wall. The fence just ends at the wall. The extra 2X4 is on the wall behind the fence. I asked him if this was right, and he said “Either or”.
They had shortened the gate by simply cutting away everything above the top hinge and replacing the cap. In other words, the bottom hinge is about 5” from the bottom of the gate. The top hinge is 0” from the top of the gate, and then there is a cap. And when they replaced it, the hinges attached to the fence in different places, leaving unsightly
Later that day I e-mailed Romuald and asked why we didn’t just replace the unsightly board. He said other stuff would just get messed up. My response is that if you take pride in workmanship, you could replace one board without damaging a bunch of other stuff.
I also still had to order a lock (which they had promised to install), so I had to look closely at my options, take measurements, etc. It was then I noticed all sorts of stuff. Things weren’t screwed in, there were gaps, etc. That 2X4 bolted to the wall WAS in the wrong place, never mind “either or”. The fence end (consisting of 2 boards and 1 2X4) at the lock side of the gate was 4” thick. I.e., instead of 1.5+.75+.75 = 3”, it had an inch worth of gaps, and didn’t line up properly with the gate.
And then I measured the gate. It was now 6’ high. So it was not a “change” that caused the unsightly hinge
After much research into locking an outswinging gate with a ½” gap, I located a lock and sent a link to Romuald. So
Finally they were to come between 10:00 and 1:00 on 12/31/13. They came closer to 2:00. They didn't know what needed to be done, and they were not prepared with tools, materials, or solutions. When I pointed out the strange 2X4 lag bolted to the wall, one guy said it was because the wall was uneven!!! The other guy almost choked when he heard that and said they would fill in the gap so it at least wouldn’t look so bad.
The first guy said that staining the unsightly hinge board would make it look fine. I was skeptical but he assured me.
When I explained the issues with the lock, the metal posts, etc., they said I should buy a new lock! Uh, no. Romuald stood in front of me at my house and looked at the link with lock info and images I sent him and had no issues with it. I'd have to pay a restock charge to send it back.
They “suggested” that I go inside and let them work, they knew what to do! I had also gotten a “dummy” handle fresh from the vendor, which they screwed on. I came out when they were getting finished and the handle had a scratch. I was really upset, and went into the house to contact the vendor. The vendor asked me to send her a photo of the handle.
I went back out and they said they were done, so I tested the lock and it wouldn’t lock because the hole wasn’t long enough for the throw. They drilled out a hole that I'm not sure will last. I then had to ask them to drill a hole for the string. They didn't have proper string so they used a thin red string that's too short and had to be screwed down.
Finally I come back out and they are running out of there pretty much waving to me from the street! I went in to find that the vendor e-mailed me that handle might be defective and I need to send it back to her. But she e-mailed a few minutes later . . . the lock is installed upside down!
The lock was new, in the package, complete with instructions. The instructions were full of photos. The box has a photo on it. There is WRITING on the lock. Yet they installed it upside down. If you turn it 180 the bolt does not line up with the slot anymore. Funny, they left the box and everything on the ground but they took the instructions with them.
And they the unsightly hinge board is still there, still unsightly. The fence go hacked up where they cut the metal with a circular saw to install the slide piece.
The only way to fix the lock is to remove it, replace the 2X4 and the fence board, stain everything, and re-drill and reinstall the lock. Likely this means the gate has to come off. I’ve asked for money back to cover for someone else to fix it – I mean, they
I waited until I knew they were back in town after the holidays but have not heard back, so here is my review.
When we started the kitchen we noticed that if we took down another major load barring wall it would open the floor plan tremendously but we were concerned that it might effect the roof line, but again
The tile job in the bathroom was beautiful including a radiant heated floor. We couldn't find a vanity that excited us so
I could go on and on about the good this company has done for us.
We are happy because they did a great job. They Came out and gave us and estimate made things
All their crews were very punctual and did an exceptional job. The work was performed with craftsmanlike skills. It is great to know a company who can deliver a such great service at such great prices!
don't waist your time going to a contractor who doesn't respect you or your decisions, call
the backyard. In the initial meeting he stated a new fence was not required. He stated that installing coyote rollers
would successfully keep the deer out. He ordered the parts and shortly returned to install. They look great, his work is
outstanding, his price was fair and the problem was solved. Mr.
If working with a highly skilled professional is what your looking for - Look no further.
they do great work at a fair price.
I got the regular 5 estimates from very highly rated companies, and they ranged from $2,700 to $3,300, and all those were WITHOUT sealing or protecting the wood at all, which each company wanted to charge me at least $500 for. One talked about how difficult the job would be, one was condescending and borderline rude, and the other two were nice enough but quite expensive. Not only was
The installer assigned to our project was
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