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Los Angeles Driveway Gate Installers Reviews
I enjoyed working with
The team they sent worked fast and clean and were respectful of me and the property. Overall a great experience and of course we love our new backyard.
Once finally on the phone, I was told to get bids from other companies first so I would know the approximate price and so they would know what kind of budget they would be working with. Then I call them back for an appointment to see the job site and make a bid. I've never heard of such a thing, and repeated back to him what I heard him say (above), and said, "is that right? You want me to get bids from other companies before you'll bid this job?" Then he altered it to needing me to go to other companies because he wants to have the exact design and materials and finish that I want so he'll know what he's working with. Talk about an overly complicated bid process.
His guys were great. They showed up on time (if not earlier) and got the job done quickly in 3 days.
I will definitely be using Foothill for future projects.
My husband and I hired them in February of this year to replace the old, broken (non-automated) steel gates and fence that were in place when we bought our house. This was after consulting with a different company that wanted to charge a couple thousand dollars more.
After our initial consultation with
There seemed to be a lot of miscommunication between
My biggest concern really was about communication---not just internally on their side, but their communication with my husband and I was lacking as well. There were a lot of unanswered emails, and specific requests that had to be repeated over and over again. Since neither my husband nor I are home during the day, we were largely unable to supervise the work as it was being performed.
The process took longer than we had hoped, but was 100% complete by the end of April. This included some delays on our part for running electricity out to the gate.
Flash forward to September/October, and I have again experienced a lack of communication with their service department. The sensor on our driveway gate has been malfunctioning for two weeks. Initially, a service tech came out as promised, but the problem persisted.
The tech was scheduled to return on a handful of other occasions, and either failed to show up completely (and did not communicate it to the office or to me), or would come without telling anyone he was there.
I am hopeful that my current issue will be resolved soon, but so much one-way communication can be very frustrating.
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