Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona
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If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.
A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.
Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in Las Vegas
that protect the electrical components were left strewn on the roof. This repair was a potential fire hazard as the plastic tie wraps would have eventually disintegrated from the heat of the motor. NHW replaced the condenser motor the previous year and were the only company to touch my AC in the last 2 years. FYI they made 10 trade call visits in two years to fix the unit. That's almost $600 in trade call fees for their company.They have refused to admit liability even though they have fired the employee who did the repairs. I have been a customer for over 12 years and had 6 contracts with them and was about to take out a 7th contract. When I told them I was going to cancel all of my contracts effective immediately, worth over $3000 business for them per year, if they did not compensate me some how for their shoddy work it made absolutely no difference to them and their response was "cancellations are not our priority. It takes 45 days to get a refund". However, when I reported them to "Channel 13 Investigates" who contacted them the following day, I immediately received an email asking me where to send the refund checks but there would be a $50 cancellation fee per policy amounting to $300! Three weeks later I still had not received the refund so I was forced to make a trip to their office to collect the checks. Please note, if your AC needs refrigerant they charge $175 plus a $60 trade call fee. If you have a glass top electric ”
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