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Home Warranty Companies to Avoid

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F
"Let me start with the positive. The phone personalities of the folks who answer the phones for CAP are outstanding, very pleasant, and CAP paid quickly for the amount" they agreed to pay - but that's the sour point, they didn't agree to pay the entire cost of repairing my refrigerator as recommended by the service tech from a very very large reputable service company. I initially chose
Protect because of their high rating on Angies List, and I can understand how those whom rated highly could have had positive and seamless experiences, but mine was not. My refrigerator didn't seem to be cooling well, so having a home warranty, I took the opportunity to utilize that service. Upon making the service request I was informed that because my refrigerator was a Samsung they could not directly provide for a technician, instead I should arrange for the repairs, call for a pre-authorization, and submit a receipt. So I started that process. I chose
to give a sense of professionalism, compared to a no name local outfit that might be easily challenged or less experienced with warranty companies. The tech arrived on-time, and made an initial diagnosis of 'ice buildup' with a prescription to unplug and thaw the refrigerator for 2 days - which I subsequently did. I submitted the trip charge to CAP, and they promptly paid it. Unfortunately the diagnosis was incorrect, the refrigerator did not improve, and so I scheduled another appointment. A different technician then diagnosed the issue as low air flow, and prescribed to replace the refrigerator fan + housing, and the main PCB computer board, at a significant cost of $670 - an expensive repair by any standard. The fan + housing, a single part, was approximately $450 including labor, while the PCB represented the remaining portion.
Repair balked at that pre-authorization charge, and instead offered me $400 to 'cashout' the refrigerator instead of repairing it. On carefully reading of the contract they do have an option to determine if your appliance is not repairable, or not economical to repair, and they have a table that does indicate $400 to 'cashout' a refrigerator. Consider that the full price of one year of (kitchen only) warranty service costs $372, and if your appliance repair costs reach some certain threshold they will offer to pay out $400 to avoid paying more. That would seem to mean that the benefit provided is $28 assuming only one appliance needs repair and so forth. After some negotiation
agreed to pay a portion of the full repair costs, and I agreed to cover the remaining portion of the recommended charges. So parts were ordered. In the end the repairs were completed, and
promptly paid the amount they agreed to pay. If your refrigerator has value comparable to $400 then
is perhaps ideal for you. But if you, like me have a mid-range refrigerator that's only a few years old then you might use my experience as a harbinger of what you might expect. Even
parts such as a fan + housing can be expensive to repair, and cost more than their cashout threshold. I had read the contract carefully prior to signing up, and had mistakenly assumed that an appliance that was not repairable, or not economic to repair by their standard must mean an appliance that was just worn out and not practical to repair. In practice that seems to not be the case. I remind you that the fan with housing cost was approximately $450, and perhaps
would have approved that estimate if it were the only part recommended for replacement. But the effort and grief and surprise of having to negotiate a compromise price from the full estimate was profoundly disappointing. I cancelled my service plan at both my rental, and my residence, and chose
which has a much more comprehensive plan, and a similar price, and they service everything top to bottom.

-Deven H.

C
"Technician told me he would put me on the schedule for the following day. I took the day off to wait, at 4 pm I called to ensure they were still coming. The girl" on the phone was very nice, verified that he was ON the way 15 minutes or less. I called back an HOUR later and was told I was actually on the schedule for the next day. I explained that up to that moment the NEXT day had NEVER come up. The ONLY reason I was on the schedule for the NEXT day was because they had FAILED to make the appointment as originally scheduled. When I complained, I was asked who I spoke with (IMPORTANT TIP When working with this COMPANY - GET EVERYONE'S NAME!) You are at the mercy of this company's poor management. The Technicians are always nice, even when the issue is NOT covered (read the Fine Print in what is and isn't covered). The biggest issue is with the office staff.

-Jonathan H.

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Local Articles in Las Vegas

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Las Vegas

F

Rating
don't waist your time and money with
Las Vegas Home Warranty Companies Provider Name Locked
. It took 6 trade call visits this year for them to fix my air-conditioning unit after their technician incorrectly wired the unit in January causing theunit to run hot and cold air at the same time through the summer months. This lead to an electric bill for my tenant of over $3000, for the same period last year it was $800. It was only after I conducted my own investigation at my own expense, backed by photographic evidence, which documented their shoddy and unsafe repair work, that NHW finally corrected their work which stopped the excessive amp draw. BE WARNED! If you have an AC unit on your roof that has been repaired by NHW in the past two years, it could be a potential fire hazard. My investigation found the condenser motor had been secured by plastic tie wraps (it should have been secured to a metal frame) and a discarded paint brush was shoved under the motor to keep it in place. In addition the covers
that protect the electrical components were left strewn on the roof. This repair was a potential fire hazard as the plastic tie wraps would have eventually disintegrated from the heat of the motor. NHW replaced the condenser motor the previous year and were the only company to touch my AC in the last 2 years. FYI they made 10 trade call visits in two years to fix the unit. That's almost $600 in trade call fees for their company.They have refused to admit liability even though they have fired the employee who did the repairs. I have been a customer for over 12 years and had 6 contracts with them and was about to take out a 7th contract. When I told them I was going to cancel all of my contracts effective immediately, worth over $3000 business for them per year, if they did not compensate me some how for their shoddy work it made absolutely no difference to them and their response was "cancellations are not our priority. It takes 45 days to get a refund". However, when I reported them to "Channel 13 Investigates" who contacted them the following day, I immediately received an email asking me where to send the refund checks but there would be a $50 cancellation fee per policy amounting to $300! Three weeks later I still had not received the refund so I was forced to make a trip to their office to collect the checks. Please note, if your AC needs refrigerant they charge $175 plus a $60 trade call fee. If you have a glass top electric
Las Vegas Home Warranty Companies Provider Name Locked
and a burner blows and they can't get the part, you will get the depreciated value of the
Las Vegas Home Warranty Companies Provider Name Locked
less a $60 trade call fee amounting to probably less than $100 to you. If your plumbing is installed, according to NHW "incorrectly", they will not fix the leak or blockage and still charge you $60. If they have to access the plumbing in your ceiling, they make you get a tradesman to open a hole to access the plumbing and then you have to pay a tradesman to close the hole. However, in their contact, which believe me they love quoting, it says they will close the hole with a rough finish. This has never happened for me on the three visits they have been to my property. Unfortunately, I only picked up on this point recently after the horrible AC incident. Good luck getting a new AC if they can't fix it. At best you will get the depreciated value which might amount to a few hundred dollars. Their contractor Residential Service Center, aka
Las Vegas Home Warranty Companies Provider Name Locked
Inc, is owned by the same person who owns NHW. Their operations manager is absolutely useless and should not be in the job. She has no customer service skills and to this day has never bothered to pick up the phone and talk to me or offered some form of mediation or compensation for their negligence. Trust me you will not be ahead financially taking out a home warranty contact with this horrendous company. Instead you could end up like me with bills amounting to over $3000 due to their contractor's negligence.
- Linda F.
F

Rating
Nothing has been accomplished in over 30 days. The installed one ice maker that had a visible crack that didn't work. Now we've been waiting for a new one to arrive. The Tech said they would be out today to install it but they never showed up and no answer to multiple calls.
- thomas H.
B

Rating
This summer alone we used them a couple of times. The house was 2.5 years old when we moved into it. The big AC compressor went out and
Las Vegas Home Warranty Companies Provider Name Locked
had a company come out on a hot summer day. The guy came out and checked it out. He said he had bad news, that the compressor needed to be replaced, but the good news is
Las Vegas Home Warranty Companies Provider Name Locked
will pay for it.
- Barbara G.
A

Rating
They are a fantastic organization. They have been my home warranty for several years. You hear back from them usually within 24 hours. There is an ease in doing business with them and their price is reasonable.
- Gaetano E.
A

Rating
We’ve used them at least a dozen times over the years. It was very good. We pay $60 for each service call and a yearly contractual fee as well. They’ve sent technicians to fix the washer, dryer, microwave, the pool pump, and other things as well. It’s not cheap, but it’s well worth it.
- LEONILDA K.
B

Rating
Great. After a couple days of looking for the part,
Las Vegas Home Warranty Companies Provider Name Locked
Air was able to get the part and install it in the A/C Unit. Now the air is great...blowing cold all summer.
- Kathryn H.
F

Rating
We filed a claim on 7/13/14 for air conditioning repair.
Las Vegas Home Warranty Companies Provider Name Locked
assigned us an A/C Company to address our claim, but I have previously used this A/C company and preferred not to use them again. I was dissatisfied with the prior service of this company and asked for another A/C company to address my claim. Per my request ,
Las Vegas Home Warranty Companies Provider Name Locked
did assign me a new A/C company, stated it would now take 24-48 hours to process the claim, since I requested a diferent A/C company. Since the temperatures outside are 110+, I find it unacceptable that
Las Vegas Home Warranty Companies Provider Name Locked
is unable to process the claim for 24-48 hours! When I initially called and left a message for a/c repair, the message stated the original company would contact me within 24 hours or that I could call the company myself, which I did on 7/14. However, after being on hold with the original company for 2 and a half hours, (and my prior experience with this company) I called
Las Vegas Home Warranty Companies Provider Name Locked
to assign another company for our A/C repair. I will not renew the contract with
Las Vegas Home Warranty Companies Provider Name Locked
and will seek other home warranty companies.
- Liz H.
F

Rating
INFORMING ME THEY WILL NOT RENEW MY POLICY! NEVER DO BUSINESS WITH THIS COMPANY. THEY DO NOT COMPLY WITH THEIR CONTRACT AND IF YOU HAVE A CLAIM, THEY WILL NOT RENEW YOUR POLICY! THEY TREAT SENIORS AND RETIRED MILITARY LIKE DIRT!!!!
- kyle D.

All Home Warranty Companies in Las Vegas

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

AR Heating & AC. Inc.

80 N Pecos Rd
Henderson

BFS - Las Vegas (Home Warranty)

4225 W Teco Ave
Las Vegas

Buyers Protection Group (BPG)

4300 Alexander Drive

Choice Home Warranty

1090 King Georges Post Rd

Cynthia's

Las Vegas

Downunder Plumbing llc

7040 Laredo St
Las Vegas

Energypros.com

5275 S. Arville St.
Las Vegas

EXPERT AUTO REPAIR

6658 BOULDER HWY
Las Vegas

Four Brothers Construction Inc.

1504 Flag Cir
Las Vegas

HACIENDA AIR

1017 DESERT LN
Las Vegas

Ice Cold Air and Heating

6170 W Lake Mead Blvd
Las Vegas

Kliger Insurance Agency

2905 Lake East Dr Ste 150

NATIONAL HOME WARRANTY

1675 S MOJAVE RD
Las Vegas

Platinum Pool Repair LLC

5130 S Fort Apache Rd
Las Vegas

Priority Plumbing And Air

6670 Gomer Rd
Las Vegas

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