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"..I called
to repair my washing machine,,They sent out a company to repair the washing machine that arrived at my home in a unmarked minivan." The repairman wore no uniform,name tag or company badge to acknowledge that he was a employee.I had to ask for his business card, because he did not offer. He diagnosed the bearing and seals needed to be replaced. During the process that took nearly a month they ordered the wrong parts several times. I had to call them and Choice numerous times and received conflicting information between Choice and their repair company. After this very unprofessional experience I called Choice and informed them I did not want this company that they had sent out and they agreed to send out a new company, the process of getting my washing machine repair would start anew. The new company sent a repairman out in a marked truck and in uniform, he was professional. He informed Choice that my 2007
Elite that was previously diagnosed to need new bearing and seals was not worth repairing. Although Choice had previously approved repair. After almost two months Choice told me they would give me $350 to buy a brand new washing machine, after much negoations. Choice refused and quite rudely to repair my washing machine. This whole experience with
was and is unprofessional and disappointing. The first repair company showed up at my home about a month after Choice agreed not to send them back, without an appointment. And a couple of weeks after the second company (which by the way has two names,very confusing )had made their diagnosess . This whole experience with
has been unpleasant and difficult to say the least. We have still not received the $350 check they said they were sending. This processed started May 12, 2015. Our last contact was
15, 2015. As of now unresolved.

-Maureen B.

"The tech gave me the price to change out the thermostat. I was busy moving, but I elected to change the unit myself with no pressure at all from the tech. I used" this company four or five times before and they have always treated me honestly and repaired my unit correctly each time. They don't work for free, but they are not trying to sell you a new ac unit when you only need a $150.00 repair. I referred
to my neighbor and he couldn't be more happy. He had a different contractor out there for a warm bedroom last year, and yes his contractor wanted to install a $3000 ductless system to make this warm bedroom more comfortable. They never went into his attic to check anything out, but
did and fixed some faulty ductwork and charged him 150 dollars out the door! This guy would have paid for a new ductless system, he was all set up for the taking!
is a small company with exceptional, honest and well trained employees. I never met the owner, but I have to believe that is where great things start? Great job
! Thanks for not being crooks and earning it the old fashion way! You earned my confidence.

-Kenneth M.

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Local Articles in Las Vegas

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.


Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Las Vegas


I was in need of AC repair so a claim was submitted at the end of May. They contracted Empire Mechanical to do the work and they were not able to fully repair the unit after several attempts. This drug into late June and the last repair request submitted to
Las Vegas Home Warranty Companies Provider Name Locked
was not approved due to them deeming it was a secondary repair...which of course secondary repairs are not covered under the warranty. Had the original repairs been done correctly, the last repair wouldn't have been necessary. Meanwhile, while squabbling about the claim my family was without AC for several days in 110 degree heat. Eventually, the property owners were left with a $902 dollar bill and I was stuck paying for a hotel. At the end of the day, the concern should be the customer not dollars. They could have authorized Empire Mechanical to do the work and work out the details later knowing there was a family that was being affected. All they cared about was not paying out the claim. I would never recommend a company that cares so little about their customers.

- J P.

We signed up for HSA home warranty and get great phone service for repair calls AS LONG AS IT'S AS 75$ initial call. The second we call for a repeat visit on an issue we get put on hold. So far every repeat call has been a MINIMUM of three hours on hold. We have also been disconnected while on hold. This company is a scam!
- Carol F.

After researching online I decided to try this home warranty company. My microwave quit shortly after our contract went into effect and I contacted them for service the day after my coverage started. I was told our account was being 'flagged'. I thought..."Flagged because I was using the warranty service?"
Las Vegas Home Warranty Companies Provider Name Locked
. The repair was completed and luckily I didn't need to call them for several months but then my washing machine broke down! A household of 6 and no washing machine? I called, after about a week they assigned a local repair service that took a week to call to schedule to even look at the machine. First impression…not professional, at all! Honestly, I didn’t even want to let them into my house but I did and they determined, (with the help of an Ipad and Google), the problem was the bearing. They report to the warranty company that the bearing in my machine had gone bad and as a result the drum was 'damaged'. The warranty company determined it was my fault and refused any coverage on my machine. Said they
Las Vegas Home Warranty Companies Provider Name Locked
’t cover “damage” I was without a washing machine for several weeks throughout that mess. (Until I had to go buy a new one of course). ARRGH… then my ice maker stopped working! I sent in a request for service on 5-6 and again on 5-13 (because I hadn’t heard from anyone). The same unprofessional guy came back out, and said it was a $275 fix? (Ipad,google and all). I was so unhappy with that guy just being in my home, when he left after just a few minutes looking online I found they were not even licensed to do business! Complained to the warranty company and was told they can send someone else but if it’s more than the $275 the other guy estimated I would have to pay it out of pocket. Waited a week and never heard from another service company… complained again and they assigned yet a 3rd service company that turned out to have much more experience and was a legitimate repair company. He determined it was more like a $700+ fix. Warranty company offered me 2 options. a) I pay $452 out of pocket for the repair. Or b) they give me $275 towards purchase of a $2000+ icemaker. That’s a no-brainer…time to get rid of the warranty company! (Now I'm totally rethinking about my front-load washing machine I left on the
Las Vegas Home Warranty Companies Provider Name Locked
for the trash pickers....probably wasn't even what the unlicensed guy said it was!)
But wait! They refuse to end my contract because I’ve written a negative review of them on line. YES those words were
actually spoken to me. All in all this company was very disappointing and I wouldn't recommend them to anyone.
Unfortunately, when you look for home warranty company information on the web, there is a lot of misleading information out there. I have found it difficult to find actual consumer opinions except for here on Angie’s. There seems to be a lot of false testimonials steering you to buy this home warranty plan or that home warranty product. Do we really believe that ALL the reviews are 5 star? Really? After my experience with this company, I'm thinking maybe No Home Warranty is the best home warranty! I'd rather choose myself who I let into my house and not have another person decide if I'm going to get a repair or not, I can decide that for myself.
- Kelle C.

Repairman came on time and fixed the problem. No problems, everything went fine. Total price - $45.00. Very happy with service.
- Raymond M.

I have two air conditioning units, and I have a company that does regular maintenance. One unit recently went out, and they refused to cover the costs of the repairs. They refused to give us a reason in writing why they turned down our claim.
- jon D.

Called AHS to get another plumber for a second opinion. Ran that name on Angie's List and they had more F ratings than anything. It was then I decided that it is probably a conspiracy with AHS and their providers to find a reason to deny the claim and then over charge the customer for repairs that aren't necessary. So, I went back on Angie's List and found my own plumber with an A rating. I chose Bargain Plumbing. When I called, Woody, the owner, answered the phone. He listened to my story. I think he was actually in disbelief. I felt good about calling them out.
Las Vegas Home Warranty Companies Provider Name Locked
and Chewy arrived. We told them the story and they went to work. They snaked the kitchen sink, the clean out and the laundry drain. They replaced a few pieces of PVC under the sink. I will never give another dime to AHS. I will not renew with them and I will also report them to the BBB. I will let all of my friends and family know that AHS is little more that a scam to give you a false sense of security, only to deny your claims of repair. You'd do much better to just find your own repair services on Angie's List!

- Caren K.

.Everything went great, the plumber came out on time, check the garbage disposal, said motor was not working. Replace disposal. Very professional explain what had to be done. Made no mess, clean working area when work was completed. Very happy with service.
- Frank R.

Let me start with the positive. The phone personalities of the folks who answer the phones for CAP are outstanding, very pleasant, and CAP paid quickly for the amount they agreed to pay - but that's the sour point, they didn't agree to pay the entire cost of repairing my refrigerator as recommended by the service tech from a very very large reputable service company.
I initially chose
Las Vegas Home Warranty Companies Provider Name Locked
Protect because of their high rating on Angies List, and I can understand how those whom rated highly could have had positive and seamless experiences, but mine was not.
My refrigerator didn't seem to be cooling well, so having a home warranty, I took the opportunity to utilize that service. Upon making the service request I was informed that because my refrigerator was a Samsung they could not directly provide for a technician, instead I should arrange for the repairs, call for a pre-authorization, and submit a receipt. So I started that process.
I chose
Las Vegas Home Warranty Companies Provider Name Locked
to give a sense of professionalism, compared to a no name local outfit that might be easily challenged or less experienced with warranty companies.
The tech arrived on-time, and made an initial diagnosis of 'ice buildup' with a prescription to unplug and thaw the refrigerator for 2 days - which I subsequently did. I submitted the trip charge to CAP, and they promptly paid it.
Unfortunately the diagnosis was incorrect, the refrigerator did not improve, and so I scheduled another appointment.
A different technician then diagnosed the issue as low air flow, and prescribed to replace the refrigerator fan + housing, and the main PCB computer board, at a significant cost of $670 - an expensive repair by any standard. The fan + housing, a single part, was approximately $450 including labor, while the PCB represented the remaining portion.
Las Vegas Home Warranty Companies Provider Name Locked
Repair balked at that pre-authorization charge, and instead offered me $400 to 'cashout' the refrigerator instead of repairing it. On carefully reading of the contract they do have an option to determine if your appliance is not repairable, or not economical to repair, and they have a table that does indicate $400 to 'cashout' a refrigerator.
Consider that the full price of one year of (kitchen only) warranty service costs $372, and if your appliance repair costs reach some certain threshold they will offer to pay out $400 to avoid paying more. That would seem to mean that the benefit provided is $28 assuming only one appliance needs repair and so forth.
After some negotiation
Las Vegas Home Warranty Companies Provider Name Locked
agreed to pay a portion of the full repair costs, and I agreed to cover the remaining portion of the recommended charges. So parts were ordered.
In the end the repairs were completed, and
Las Vegas Home Warranty Companies Provider Name Locked
promptly paid the amount they agreed to pay.
If your refrigerator has value comparable to $400 then
Las Vegas Home Warranty Companies Provider Name Locked
is perhaps ideal for you. But if you, like me have a mid-range refrigerator that's only a few years old then you might use my experience as a harbinger of what you might expect. Even
Las Vegas Home Warranty Companies Provider Name Locked
parts such as a fan + housing can be expensive to repair, and cost more than their cashout threshold.
I had read the contract carefully prior to signing up, and had mistakenly assumed that an appliance that was not repairable, or not economic to repair by their standard must mean an appliance that was just worn out and not practical to repair. In practice that seems to not be the case. I remind you that the fan with housing cost was approximately $450, and perhaps
Las Vegas Home Warranty Companies Provider Name Locked
would have approved that estimate if it were the only part recommended for replacement. But the effort and grief and surprise of having to negotiate a compromise price from the full estimate was profoundly disappointing.
I cancelled my service plan at both my rental, and my residence, and chose
Las Vegas Home Warranty Companies Provider Name Locked
which has a much more comprehensive plan, and a similar price, and they service everything top to bottom.

- Deven H.

Home Warranty Companies in Las Vegas

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

AR Heating & AC. Inc.

80 N Pecos Rd

BFS - Las Vegas (Home Warranty)

4225 W Teco Ave
Las Vegas

Buyers Protection Group (BPG)

4300 Alexander Drive

Choice Home Warranty

1090 King Georges Post Rd


Las Vegas

Downunder Plumbing llc

7040 Laredo St
Las Vegas


5275 S. Arville St.
Las Vegas


Las Vegas

Four Brothers Construction Inc.

1504 Flag Cir
Las Vegas


Las Vegas

Ice Cold Air and Heating

6170 W Lake Mead Blvd
Las Vegas

Kliger Insurance Agency

2905 Lake East Dr Ste 150


Las Vegas

Platinum Pool Repair LLC

5130 S Fort Apache Rd
Las Vegas

Priority Plumbing And Air

6670 Gomer Rd
Las Vegas

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