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Kansas City Water Softener Companies Reviews
Received a nasty call from the company today after I posted above. Advising that I should have called them and it was not their fault no one contacted me (how ridiculous). I paid for service in advance but I also needed to contact them, interesting. I did not appreciate him arguing with me for their failure, so simply hung up the phone. He called back and then further stated that I shouldn't be allow to be an Angie's List member either, can you believe that? One of the values of Angie's List to is share experience with fellow members. That's why I hung up on him, nonsense to blame customer. I've bought several big deals and have had great response and service from others. It's funny how they quickly called me when I provided an F grade, but claimed they never got any other notice. It's the same system guys! The correct response to a customer would be, 'hey we screwed up, we apologize, what can we do to fix the problem'. Customer Service 101. My hunch was the offer was too good so they ignored it, even though they promoted it.
Buyer beware of this company! Look at these comments emailed to me from the owner of the company: " Your review is childish, rash, and irresponsible." "Your comments are ofdensive, slanderous and full of hate." "Your full are just a malcontent," "You are just rash." Can't seem to spell either, LOL. Does 'Me think thou do protest too much' apply here? Their true color has come out.
My review was an honest statement of my experience. Accept responsibility and don't blame others, especially a customer. Thank goodness for this Angie's List review forum!"
Have already referred 2 of my friends.
They said they'd be by on the 12th to install the system and they called to confirm and showed up as expected. Unfortunately after
Dealing with the city is where this process got difficult. They were supposed to come out the next morning and didn't show and continued to not show until the afternoon of the 3rd day. However,
Since then the system seems to be working fine and I'm enjoying my soft water.
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