"When I got a call from the technician saying he was on his way, he told me I would be charged for a service fee ($80) simply for the estimate (unlike
) - this was not mentioned when I made the initial appointment despite specifying ...more that I wanted an estimate. Next the the technician acted very unhappy and pissy about being asked to remove his shoes when entering my home. (I'm asian and this is partly a cultural issue.) Despite having my air conditioning clearly running, he left all the doors standing wide open when he went back to his truck. While he did the work relatively quickly with the cost being lower than the estimate, and was able to install a deadbolt which pretty much matched the finishes of the other locks, he left a mess. He did NOT clean up after himself and we had to vacuum and clean up the wood chips and other detritus. I frankly regretted dealing with him and his attitude. I wish I would have gone with
Lock & Key and will do so in the future. "
Rated Review by Julana H.
"Above and beyond service. We called on a Sunday afternoon seeking lock changes for 9:00 p.m. that night, when we took possession of a new house. I told him there were somewhere between 4-6 locks that would need to be changed. I did not realize that ...more many of the double french doors had their own locks, and in the end there EIGHTEEN locks to change! He stayed until the job was finished--until 1:00 in the morning. He was prompt, quick, professional, and did not complain about my lack of good information. All on a Sunday night with very little notice. I would highly recommend. "
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Kansas City Locksmiths Reviews
& Safe to change the locks in our new house. We received great communication leading up to the appointment and they were able to accommodate us in a timely manner. The work was done well and the price was fair for the services performed. We felt some pressure to buy more keys than we needed in the end. That ...more being said, we would probably use this company again. "
"When I couldn't get the dead bolt in the back door to move, I called
after reading reviews on Angie's List. They are close to me but I couldn't believe
was here in about 10 minutes! He showed me the broken part and said because it was pot metal, it couldn't be fixed but would have ...more to be replaced. He went to his truck and came back and said he had an exact used replacement in his truck from a previous job on another old craftsman house and would not charge for it since he couldn't guarantee a used lock! He had a golden opportunity to sell me a whole new lock system! I was so appreciative, I asked him to look at the old lock on the front door. I won't go into all the trouble we've had with that lock for the 7 years we've lived here but since it was original to the wonderful 1926 door, we just lived with it thinking it would have to replaced and I didn't want anything new looking. Well,
, who by the way, has a delightful personality, not only salvaged the lock-took it totally apart and just replaced the inside mechanism and reworked the plate on the door jamb so for the first time it actually fit without adjusting the door! I've been living with this broken system-locked out a number of times because of it- for 7 years and now I have the same look but with a truly functioning lock! I could not believe how little I had to pay for such wonderful service. Service call, labor, parts and 4 new keys was less than the cost of a new deadbolt for the back door plus we now have a still beautiful but working properly front door lock! I will never call anyone else for locksmithing! "
"It was the first really cold night of the winter (11 degrees) when my key refused to turn in the lock of my front door at about 8pm. Using WD40 and warming the key didn't help, so I stayed with a friend overnight.
I called several locksmiths the next Saturday morning. One wasn't open on Saturdays and the second said he couldn't ...more come out until afternoon. Ed told me he was retired, but then asked for more information. When I explained the situation, he said he was actually "semi-retired" and could be at my house in 20 minutes. He was there as promised and tried all the same things I'd tried the night before. I had gotten a little overzealous in weather proofing my back door and couldn't get it open, but he was able to put his weight into it and break it open.
He was able to unlock the front door from the inside and made an adjustment. He said the lock was okay but the mechanism had failed, and his adjustments would probably only be temporary. He said I had the original lock for my old home in
, and it was probably manufactured in 1927. Ed suggested I call
to rebuild the lock since they do a lot of work for older homes in my neighborhood (they were the locksmith that wasn't open on Saturdays).
I was pleasantly surprised when he only charged me $40 on a Saturday. He was a very sweet older gentleman and I was very grateful to get back into my home on a cold day without being overcharged! "
"I purchased a new home and since there were 4 different brands of locks, it was easier to have them rekeyed. I took them to
's and they were able to rekey everything. The guy behind the counter was very friendly and was able to rekey all the locks with only 2 different keys. (1 brand was not compatable.) He was able to do ...more all this the same afternoon. I would definitely use them for all my lock and key needs. "
"We had a front door lock that was sticking and making entry into our building very, very difficult.
fit us into a very busy day and handled the situation quickly and efficiently. Within minutes he had the door working like a charm! He did a quick removal of the mechanism, made some minor adjustments and then reviewed it and found ...more it was still not acting perfectly. So he made more adjustments and a few alterations to the jamb. He also asked me try it and make sure it was working to my satisfaction.
's price was sooooo reasonable. I must point out, he provided the service for a price that was a fraction of what other well-rated services here on Angie's list came out and estimated the job would be. Additionally, he walked the property and gave me ideas for ways of making our building more secure."
won’t go anywhere else. They are really good. The locksmith doesn’t try to rip
you. He is a real nice guy and I like him very much. I found him in the little
book that they put out where the church is. The price wasn’t very expensive.
The good thing is that it works. I would rate him the highest. The price
charged by him was ...more good. I have never had any trouble with the quality and
whatever he does always works. I didn’t call him home. I just took the key to
his shop and he fixed it right away. He has done really well on everything. He is very courteous and nice. They treat you nicely and get the
things done quickly."
had the safe in stock in his showroom, we were able to buy it and have it delivered within a few days. We had previously researched safes on the Internet and were very happy that
's prices were significantly lower than the manufacture's list price.
was very knowledgeable ...more about the various safes. He explained the functions of the various safes, the pros and cons of each one. He answered all our questions and we were able to make an informed decision. When the safe was delivered to our home, the three young men were very careful not to damage anything. They set up the safe and gave us an orientation on how to use it. We highly recommend this company for safes, locks, and keys."
"exceptional service provided changing a keyed deadbolt to a latch turn. Especially appreciated was specific instructions- with warnings- for my reinstallation into the door (i had removed the lock to take to the shop.) Even provided extra long screws at no cost to make the strike plate more secure. "