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"On Monday, Aug. 25th we contacted again, and told her to cancel the dishwasher since we were moving, and it was not available immediately." promised a refund THAT DAY. was going on vacation for a week. Days later, we checked our US Bank Account and there was no refund. We contacted the offices, talked to in Credit and she offered a partial refund. They couldn't seem to find the official sales receipt, was coming up with different numbers than what we paid. Today, Sept. 3, I hear from that is back at the office, and she will TRY to get the refund authorized. It is now late afternoon, no one calls, no one emails, I put in 3 calls, and no one is answering the phone, it goes to voice mail on all phone calls. Original Sales Purchase: 7/28/2014 Buyer Beware. Service after the sale is critical.

-kathy S.

"I started the process in March 2014 because the window I had was weak and bugs abounded, finding all sorts of ways in. I had no protection from the cold or heat" and desperately in need of a new window. Honestly, I felt like I had ordered the Hope Diamond. One estimator came out to measure...then, weeks later, the installer came out to measure...then it had to be ordered (more weeks!). Of course, I took time off for the measurings and was so hopeful that it would be installed sooner than later. Nope. Not happening. Just a never ending process. The installers were wonderful. Truly the best of the entire process. I've done tons of business with and been satisfied each time but this was just a nightmare. I have to say I would not want to do an 'installation' type process with them again. And I even had a conversation with the installation manager but I have to say ...never did quite get the message across. Shorten the process and let's get the ball rolling, Gang. Dragged on and on. Just so annoying. I really regret having to write this but it is what it is.

-sharon T.

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Local Articles in Kansas City

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Angie's Answers


Personal opinion but I will not buy another front load washing machine again.  They simply do not clean clothes as well as the old agitator style washers do.  In the summer when I am hot and sweaty I have to wash shirts at least twice, sometimes up to four times to get the stink out.  Also, while they may save water per load washed, they run a lot longer.  My old washing machine took about 20 minutes to wash a load of clothes.  The front loader takes about an hour.  What it saves on water it more than makes up for in electricity I'm sure running three times as long.  Our front loader has not leaked but it doesn't do the job for my clothes.  Maybe someone sitting in an office all day has fewer problems having to rewash clothes.


As for appliance brand recommendations I have no particular favorites.  They all seem to be disposable these days, often costing as much to repair as to replace.  Samsung has made some good appliances as of late I've heard a lot of good reviews about from customers.  I've got a customer who bought a Kenmore refrigerator when they built the house.  The ice maker has gone out and the replacement part isn't any better since it's a known defect according to the appliance repairman they had look at it.  It was just past the warranty so they didn't pay for another part to be installed that was going to fail again.  Since Kenmore is made by other companies I'm sure they aren't the only one with this problem.  We live in a disposable society.  I look at how well it works, the warranty and cost and weigh the last two of those after kicking out the ones with bad reviews on that model.


Todd Shell

Todd's Home Services

San Antonio, TX


Depends a lot on your current configuration. Rough numbers, $4-7,000 for the generator including autostart and automatic load transfer circuit box and master breakers (usually all come on the generator).

Installation (with pad already inplace and gas hookup - about $500-1000.

Electrical about $800 minimum, to maybe $2500. The $800 will get you a simple transfer switch installation but if you want some household circuits to run on the generator but others not, depending on how your current wiring is run, can run to $2000 to pull existing circuits to a new panel.

The problem is that all circuits that are going to be on the generator, unless you are planning to carry the entire household load, have to go to a separate circuit breaker panel which is fed off the automatic transfer switch, so they get power from either the power company or the generator, depending on which is providing power at the moment. That means the circuits running off either source have to be disconnected from your current breaker box, extended (commonly) over to the new box, and hooked up. All other circuits stay on your current breaker box, to run only off the public power when it is on. If the generator is large enough capactiy for your entire house load of course it costs more, but this circuit termination point moving is not needed, so electrical work drops way off to basically a connection box with the transfer switch.

A couple of words of advice - pay attention to weather protection, fire barrier between the unit and the house (including issues of overhead decks that can catch fire), automatic fire shutoff/suppression, and trickle charging from house power to generator battery. Also read CAREFULLY your power comopany rules on generator installation (commonly requires their signoff), any code restrictions on generators and noise in your area, and if your insurance rate will go up. (It definitely does if you have a fuel tank, I don't know if it does with natural gas-fired generators.)


Welcome to the world of Google ! Google this search phrase - dual fuel downdraft convection oven range

You will find a number of brands that make dual-fuel ranges with convection oven - Jenn-air of course, and GE, Bosch, Kitchenaid, Maytag, LG, Samsung, Wolf, Frigidaire, Thermador, Viking all sellin the US. Almost all major brands make this a dual-fuel convection oven range - find model(s) you like, then start checking with local vendors to see who sells them locally - the big home improvement box stores and Sears, Best Buy for starts.

However, the bad news - according to an article I found, only Jenn-Air still makes downdraft stovetops, although I did find one blog notation about a person buying a European Viking with downdraft. Basically the fan capability in downdraft ranges is just not enough to capture the odors and grease and steam coming off a cooktop, so the other brands all dripped it and recommend an over-stove powered vent hood. Most downdraft units had about a 1/10HP fan that pulled about 300 cfm - the same as a modern bathroom fan,, when to actually cause a reverse (downward) airflow over a range requires more like 1000 cfm or more causing a downward airflow of about 10-20 mph - which would make for a little private windstorm around your stove. People also found they did not like the reduced oven size to accomodate the fan unit.

Thermador and Dacor and probably others make behind the range vent units that stick up a foot or two and pull some of the fumes from the rangetop, though reviews say their performance is iffy and basically only affects the rear burners.

My recommendation - go with an overhead vent hood and eliminate the greasy buildup and high humidity in the kitchen that go with downdraft ranges - you will also pay about half a much as for a Jenn-Air downdraft unit.


Appliance Store reviews in Kansas City


This company is awesome, I do not know how any other company for appliance repair can stay In Business in KC while they are around.

They are honest, flexible, knowledgable and consistent with their service. I will never use anyone else.

This trip they knew exactly what was wrong with my dryer as I told them over the phone ...More that I could see the electrical cord on the back of it had fried. They gave me prices up front, knew what was needed without having to come out and look and when the repairman got here, it took him 15 minutes.
- Michael C.

We are very pleased with the service received from . This is the second time they have completed refrigerator (different refrigerator) repairs for us in the past 5 years. Will refer to others and will use them again if the need arises.
- Julia D.

Called to get an estimate - said they would come by and call. Did neither. Really disturbing when I was planning on calling several others if they couldn't do it. Tell me the truth that you don't have time and let me call others. That was BS. Now I sit with an non-inspected roof and a home sale lingering simply based on the fact that ...More they wouldn't tell me that they didn't have time.
- Shawn W K.

Per website, delivery was running at about 3 weeks. However, we received vacuum within one week! This was our first purchase from and we were extremely pleased.
- Juan G.

Farnen at Pryamid Pipe and Supply was very polite and knowledgeable. The sinks and faucets she found for me were very reasonably priced. They were ordered and arrived before they were due and needed.

I am very pleased with this purchase and would purchase from them again with no hesitation. There are new items that may be scratched or dented with minute defects that don't affect their service. Sometimes you can save 75% off the retail price. They will have stickers telling you if it has been returned, or is new. The one I bought was new, but ...More lesson learned, do check for filters to see if they are inside the appliance, because water filters run about $50.00. Also, the serviceman who brought out the filter also called back and told me it did take a air filter also and he had ordered it and would be sent to my home. How dedicated and honest was that? Kudos to Outlet and their employees.

Arrival times as agree upon. Polite, but failed to replace a door they took off to get washer/dryer in basement. Basically just left in the middle of the floor, since I said I would attach the gas hose (they wanted an additional 60 dollars for this task which they said they had to charge because of insurance). After several phone ...More calls company sent an employee out who properly placed the and rehung the door. While I think the prices on the appliances were pretty reasonable I think charging the customer to attach the gas line to the from the wall is a bit much. I do want to say that the salesman who sold me the products did call me back to make sure everything was being resolved and I found his manager to be very polite and helpful as well.

It seemed like they weren't willing to help the customer, almost as if they didn't want to sell anything. Their installation cost is way too expensive, it was $390, which is almost what I paid for the dishwasher. They told me they would install it within a week and it has now been over a month. I am going to find another company to do the ...More installation. I would not use them again.

Appliance Stores in Kansas City

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Able Appliance Repair

10125 N Brooklyn Ct
Kansas City

Appliance Masters

915 Woodend St


PO BOX 901237
Kansas City


16501 Ventura Blvd Ste 500


Kansas City

Carroll Parts

3225 Roanoke Rd.
Kansas City

CDM Roofing & Construction

8641 N Baltimore Ave
Kansas City


9715 E 63RD STREET

Commercial Appliance Repair

4741 Central St
Kansas City

Custom Water Solutions

10802 NW 59th Street

Del's Appliance Heating and Cooling

10905 Hickman Mills Dr
Kansas City


7181 Eagles Perch Dr


Kansas City

Estates By Judy

13205 E. 50TH
Kansas City




Lees Summit


101 NE 91ST ST
Kansas City


P.O. Box 542

Geek Squad - Best Buy

9301 Quivira Rd

Geek Squad - Best Buy

11525 Metcalf Ave

Geek Squad - Best Buy

9130 N Skyview Ave
Kansas City

Geek Squad - Best Buy

Kansas City






Lees Summit


8000 W 135TH ST


905 Ne Adams Dairy Pky
Blue Springs


Kansas City


13750 S Blackbob Rd




Lees Summit


1700 W 133RD ST
Kansas City


16300 W 65TH ST


Kansas City


1351 W Hwy 56

Nebraska Furniture Mart

1601 Village W Pkwy

Prime Point

6800 W 64th St

Projectquote LLC

7123 west 95th street


Kansas City


1736 E Harold St

RJ Kool Company

234 West 12th Avenue
Kansas City

S & K Cabinetry Inc

PO Box 29029
Kansas City


Kansas City

Surplus Sales Outlet, LLC

8011 E Truman Rd
Kansas City

The Appliance Care Company LLC

801 E. North Ave


8918 E US HIGHWAY 24

The Repair Shack

14021 W 95th St

Troby's Maytag Home Appliance Center

200 Plaza Dr

Used Appliance Store & Parts

5030 Blue Ridge Cutoff
Kansas City

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