Jacksonville Internet Services

in Jacksonville, FL

Internet Service Reviews in Jacksonville

F

Rating
Complete incompetence. Ordered mid
. This was installation where no cable service lines in residence. First installer had to leave because the phone number port, required by FCC to be completed in 1 business day, had not been done since ordering 15 business days before. Got 4 more calls/emails over 2 weeks to get phone port complete. Installer 2: asked me for a ladder to access attic; I refused, he got one from his truck. Had "trouble" getting phone to work, then success. Showed me internet was working as well as phone. One hour after he left, storms approaching; turned on DirecTV--no service. Call to DirecTV-we tried all fixes. When I told her
had installed phone/internet, she asked if they were in attic; yes; she scheduled service for 8am next morning. DirecTV tech went directly to attic; said they suspected
had hijacked DirecTV cable and they had. He began his repair; I called
. Of course, I lost my new Digital Phone & Internet, because there was no cable installed by
; the installation was day before, but installer damaged DirecTV cables; my installation was not completed and I have NO SERVICE; this is NOT a service request, but finish install started yesterday! I was shuttled from person to person; all were told call me on CELL PHONE since I have no phone service; 92 yr old living with me/phone critical. Told over and over it would be escalated to dispatch for immediate service. No one showed up for a week. Last
rep finally admitted it was scheduled as basic service call & scheduled at first available appointment. (when I finally got service back, numerous calls to the home phone I told them did not work). Installer 3: instead of installing cable in attic to room with computer/phone system, she ran cable on ground, across fence and around house to get it from the front to the rear. Then she drilled a hole through the outside wall into the room where service was to be connected. The cable was draped around baseboard from hole she drilled to the modem. I never authorized drilling into my home. She said someone would be out to bury the cable from the box at street to rear of house. When the guy came to bury the cable, he said he was only burying the
from the
box to the telecommunications box on the front corner of my house; he said the rest of the cable was illegal--interior cable and it should have been run through attic. I'm complaining, calling, writing. It is now October-3 months after I ordered and paid for service. I finally found an "Executive Customer Service" address in NY. I sent a letter with delivery confirmation and photographs. Within three weeks I got a call from the Executive Customer Service agent who called while I had no service in
; I called him back but he never called again. I'm guessing since I mentioned it in my letter, he was assigned back to me. He said a supervisor would contact me immediately to set up appointment to come out. Supervisor called about an hour later; he was available to come out the next day, Saturday, at 8am. The techs would arrive first but he would also be out before they left. The techs arrived promptly at 8am; as soon as they saw the cable running outside, the hole in the exterior to interior wall and the cable strewn across the room, the lead guy called the supervisor to come out before they removed the cable; he would begin installing new cable in attic. Supervisor arrived and was very unhappy with what he saw. After several hours, the install was finished and right. The supervisor told me they could not make repair to Hardiboard siding or drywall; they aren't qualified or allowed by
. I called Executive agent to arrange for contractor; he never called back. So, I sent another letter to NY Executive Customer Service. The Executive CS agent then called me and told me to get estimates (it is now just before Christmas). I finally got to quotes by phone; they were very close in price; I sent them via email to Executive CS agent; he called and said some "committee" or "department" would need to review them for validity of the work to be done. (I had checked with my son in another state; he said both estimates sounded reasonable). The Executive CS agent called a short time later saying either one of the estimates had been "approved", but I would have to hire the company, pay for the service then
would reimburse me. I was going to do it, but after thinking about how long it has taken for
to do anything else, I have decided I'm contacting them to pay the lower of the estimates to me before the work is done OR they can hire the contractor I have vetted for license, insurance, bonding etc. I don't have $300-400 to put on a credit card that I won't be able to payoff unless they overnight the money to me immediately after I sent the paid invoice. Again, I don't trust them and I'm not going to incur a debt I can't afford. So, I guess I'll send another letter or I'll file a complaint the FL Attorney General-Consumer Protection and
in court for ALL damages: contractor: $464.00 (avg of 2 estimates), cell phone usage $103.33 and punitive if I can get it. (they never reimbursed me for 7 days of prepaid cell phone call I was forced to use: 570.6 minutes at TracFone cost: $103.33).
- Karen K.
D

Rating

When I would call and complain I would get excuses as to why things were that way, not fixes, The Internet stayed slow and the TV stayed mixed up. The DVR supplied by the company would fill up with just a few movies. The disk was too small.
- Duke D.

Jacksonville Internet Service Articles

Internet Service reviews in Jacksonville

D

Rating
The installers have been great! As for the service they provide, it is absolutely awful. The cost above is price per month. The service they provide in theory is great but being called ondemand cable is incorrect because it is not on demand. It kicks you off what you are watching constantly.
- DAVID B.
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All Internet Service Providers in Jacksonville, FL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 - webpopular.net

2150 W Northwest Hwy
Grapevine, TX

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

5 Star Geeks

4899 Belfort Rd
Jacksonville, FL

904-GET-TVDR

2615 Dancer Ct
Jacksonville Beach, FL

A2Z Web Links

1500 Beach Boulevard
Jacksonville Beach, FL

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

Affordable-CellPhone.com

2465 US Highway 1 South, STE 36
Saint Augustine, FL

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

ALF Network Marketing

8880 Old Kings Rd. S.
Jacksonville, Fl

Almighty Web Designs

301 Yamato Road
Boca Raton, FL

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

AnoLogix

11111-70 San Jose Blvd #287
Jacksonville, FL

AT&T - Saint Johns

450 SR 13 N
Saint Johns, FL

Augustine Computer Services

150 Supreme Court
Saint Augustine, FL

Aws Web Design

po box 3164
Cocoa, FL

Bay Geeks

3535 Prescott St N
Saint Petersburg, FL

Bella Computer, Inc.

Jacksonville, FL

BELLSOUTH

5207 NORMANDY BLVD
Jacksonville, FL

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

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