Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona
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Local Articles in Jacksonville
Is a home warranty worth it?
No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.
Each year, Angie's List analyzes its consumer reviews to determine what types of service yield the most complaints. Angie walks you through our findings.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in Jacksonville
In contrast, I love how easy it is to get in touch with CAP, and we keep their contact information on our fridge just in case. We have had to use them several times this year, and each time was a pleasure. I just call them up at any time and tell them the issue. They issue a reference number immediately and send me to a local company that CAP will pay up front. If that local company cannot come out in time, we just call up someone else, and CAP will reimburse us. Once the maintenance company comes out and assesses the problem, we give them the reference number, and they call CAP. CAP either approves the maintenance or determines it would be better if we replaced the item. If approved, CAP tells the appliance company to go ahead and do the repairs immediately (same day unless they need to order a part). When they determined we should replace an item, we sent them the invoice for the replacement (we replaced our entire AC system). Within about 10 days, they sent us a check for their replacement amounts. The amounts were not a complete reimbursement, but we decided to upgrade, so the amount may have covered a more basic option.
I recommend them to everyone who considers buying appliance coverage. No horror stories from me...just well maintained appliances and a happy customer.
A few weeks after the above problem we had a problem with out refrigerator in the garage, they would not fix it as they only cover the frig in the kitchen.
I cancelled my contract with the company
That experience was bad enough, but the experience with the dishwasher was even worse. We have now contacted AHS 4 times for the same recurring problem. Two of the incidents occurred close enough in time that they did not charge us their usual $60 service fee. Enough time passed between the other incidents, though, that we have now spent $180 to repair a warrantied dishwasher. It is obvious that this company's game is not to provide the homeowner with service on a covered item, but to have their service company do as little as possible so that they can collect another $60 fee next time the same problem recurs. There is no such thing as this company realizing that the same problem has occurred often enough to conclude that the appliance or system is a "lemon" and ought to be replaced.
The company's customer service is a joke. Their personnel are trained simply to continue saying "no" very nicely. No one makes any effort to solve the homeowner's problem. Also, their evening/weekend service is practically non-existent. If your appliance breaks on the weekend (as ours did), you will not hear back from their service person until the following work week. And forget about timeliness. We scheduled an early morning appointment, but the serviceman was almost 2 hours late, using the lame excuse that a "previous appointment" ran long.
We had originally intended to renew this warranty after a year, but we now seriously doubt that we will. We wish realtors would stop pushing these home warranty policies with companies like
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