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A few weeks after the above problem we had a problem with out refrigerator in the garage, they would not fix it as they only cover the frig in the kitchen.
I cancelled my contract with the company
That experience was bad enough, but the experience with the dishwasher was even worse. We have now contacted AHS 4 times for the same recurring problem. Two of the incidents occurred close enough in time that they did not charge us their usual $60 service fee. Enough time passed between the other incidents, though, that we have now spent $180 to repair a warrantied dishwasher. It is obvious that this company's game is not to provide the homeowner with service on a covered item, but to have their service company do as little as possible so that they can collect another $60 fee next time the same problem recurs. There is no such thing as this company realizing that the same problem has occurred often enough to conclude that the appliance or system is a "lemon" and ought to be replaced.
The company's customer service is a joke. Their personnel are trained simply to continue saying "no" very nicely. No one makes any effort to solve the homeowner's problem. Also, their evening/weekend service is practically non-existent. If your appliance breaks on the weekend (as ours did), you will not hear back from their service person until the following work week. And forget about timeliness. We scheduled an early morning appointment, but the serviceman was almost 2 hours late, using the lame excuse that a "previous appointment" ran long.
We had originally intended to renew this warranty after a year, but we now seriously doubt that we will. We wish realtors would stop pushing these home warranty policies with companies like
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