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Home Warranty Companies to Avoid


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Over 4,750 reviews for
Jacksonville Home Warranty Companies from people just like you.

"It went awful. I ended up having to spend 3420.00 out of my pocket to replace the air conditioning. Real nice way to treat a customer who paid on time every time for 9 years.

-Donna S.

"Home warranty companies are worst examples of insurance companies there are. Imagine worse than zero customer service with full time focus on not providing you" any service so as to keep all the money and do nothing but avoid working. My real estate agent choose this company as I find out because they get kick back from the warranty so step one don't let agent choose any warranty company. Anyway, you call the company it is fully automated no real people. They setup a call with who ever they are contracted to in your area. They email telling you the plumber will call you back to finalize your appointment. a day later and the service provider still has not called you so you call them leave 3 message After hours of searching them down they schedule you for 4 days later. I tell them that is unacceptable so you call back but instead to get out of automated h*** you have to look up corporate number after 1 hr waiting for corporate they apologize and schedule another plumber. You again recieve the email from saying plumber will call you but 24 hrs later same thing no call from plumber , so I call and leave 3 message never a call back. Finally someone answer the phone says 4 days later 1st appointment. Totally useless. So if you can wait 5 days with flooding house, no ac etc then maybe the home warranty is useful for the rest of the world call your own reputable contractor because home warranty guy will take week and then you will get shoddy service when any real repair will be denied.

-George F.

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Local Articles in Jacksonville

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?

brick house, neighborhood, street

Home Warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key to being satisfied with a home warranty is understanding how they work, what they cover and how much repairs are going to cost you.

brick home on a hill

When building a new home, the terms of the home's warranty and insurance should be perfectly clear.

Home warranties can provide you with peace of mind, but they can also be a headache if you don't do your homework. Understand your home warranty and read it through before you are in the need to use it.

Home warranties are a good option if you're buying a previously lived-in home, provided you understand what you're purchasing. Warranties aren’t designed to act as insurance to protect homeowners from loss.

Depending on cost and coverage, a home warranty may be a good value if you're buying a newer home. (Photo courtesy of Angie's List member Shawn S. of Lexington, Mass.)

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Jacksonville


Before purchasing this appliance insurance, I read tons of reviews for countless companies. I chose based on these reviews. They are significantly more expensive than other appliance insurance companies, but for good reason. I hear horror stories about struggling to have an insurance company take any action to service or reimburse ...More for a service.
In contrast, I love how easy it is to get in touch with CAP, and we keep their contact information on our fridge just in case. We have had to use them several times this year, and each time was a pleasure. I just call them up at any time and tell them the issue. They issue a reference number immediately and send me to a local company that CAP will pay up front. If that local company cannot come out in time, we just call up someone else, and CAP will reimburse us. Once the maintenance company comes out and assesses the problem, we give them the reference number, and they call CAP. CAP either approves the maintenance or determines it would be better if we replaced the item. If approved, CAP tells the appliance company to go ahead and do the repairs immediately (same day unless they need to order a part). When they determined we should replace an item, we sent them the invoice for the replacement (we replaced our entire AC system). Within about 10 days, they sent us a check for their replacement amounts. The amounts were not a complete reimbursement, but we decided to upgrade, so the amount may have covered a more basic option.
I recommend them to everyone who considers buying appliance coverage. No horror stories from me...just well maintained appliances and a happy customer.
- Camille H.

On the first visit to examine the unit, the technician (from the air conditioning company) did no work as the door to the unit was partially blocked by our pool piping system, preventing full access. It was surprising to me that a technician accustomed to this type of work couldn't solve the problem as I quickly realized the unit door pops easily ...More off the hinges allowing full access, which I did myself and requested the technician return. On the second visit, the technician proclaimed that the compressor was shot and provided me a receipt to that effect. No mention was made as to the reason for the compressor failure. No offer or recommendation was made to service the unit at my own expense. The following day I received a call from saying that the unit was dirty and was not working due to lack of maintenance. I was asked to have the unit professionally cleaned and fax proof of such to AHS. No mention was made of the faulty compressor even though I insisted that was what the receipt I had in hand from the technician cited. My husband and I spoke with AHS multiple times, insisting that we received a very different message from the technician and had the receipt to prove it. We cleaned the unit ourselves and asked that they make an exception on the requirement for professional cleaning, offering to provide photos. They refused. In the end, feeling that there was a communication breakdown between me, the technician and AHS, I called Citywide Air Conditioning in order to have them come do the maintenance they had apparently prescribed at my own expense. No answer. So I left a message...every day for 5 days. Then I called the air conditioning company's corporate headquarters in Fort and asked that they either help put me in contact with the Jacksonville division or provide me with a street address (the air conditioning company is not listed in the phone book or yellow pages). I spoke with representatives at corporate headquarters about 4 times, but they did not have an address, could not get in touch with the Jacksonville office and didn't know anyone in the company that could. I explained to my reason for desiring to utilize the same technician at my own expense for the maintenance given our communication problem and requested that they have the technician contact me. During this call the representative mentioned that the compressor was broken and they would not cover it as it broke due to lack of maintenance. I called the Dispute center to discuss this as we hadn't owned the house for a year yet and maintenance is prescribed yearly, not to mention the fact that the message had changed. I learned that because the compressor was broken due to lack of maintenance, we needed to have that replaced before they would send a technician back out. I felt that the original message of required professional cleaning had been a dishonest diversion tactic. I have found AHS an unacceptable service provider.
- Crystal S.

I had the drain on the kitchen sink stopped up, they sent a guy from atlas plumbing out to our house. This idiot got under the sink with a power snake and proceeded to bust the pipes that went into the wall because he was pushing the snake so hard and trying to force it to clean out the drain. Then he said that he would have to go on the roof and ...More get the clog out that way and told me that it would cost me $700.00. I told him to get out of my home and I practically had to throw him out and he left everything broken under the sink but he insisted that I pay him $45.00 for the service call. I had to call another plumber to fix the broken drain and he was able to un clog the sink in a matter of minutes.

A few weeks after the above problem we had a problem with out refrigerator in the garage, they would not fix it as they only cover the frig in the kitchen.

I cancelled my contract with the company
- Robert H.

After we bought the house, we bought AHS "home warranty". At some point, AC started to malfunction. AHS sent an AC technician who did not fix anything and we had to pay $60 "co-pay". So we had to hire another company to do the job. Later that year, we had some problem with the roof and AHS refused to do anything about it. Overall, ...More it was a complete wast of money. My advise is for you to stay away from this company. I have no idea how such horrible company manages to stay in business...
- Eugene G.

refused to send anyone out for the furnace, even though our own HVAC company found needed repairs that would have amounted to thousands of dollars. The reason AHS refused is that furnace is still technically running. Until it completely stops functioning, will not do anything.
That experience ...More was bad enough, but the experience with the dishwasher was even worse. We have now contacted AHS 4 times for the same recurring problem. Two of the incidents occurred close enough in time that they did not charge us their usual $60 service fee. Enough time passed between the other incidents, though, that we have now spent $180 to repair a warrantied dishwasher. It is obvious that this company's game is not to provide the homeowner with service on a covered item, but to have their service company do as little as possible so that they can collect another $60 fee next time the same problem recurs. There is no such thing as this company realizing that the same problem has occurred often enough to conclude that the appliance or system is a "lemon" and ought to be replaced.
The company's customer service is a joke. Their personnel are trained simply to continue saying "no" very nicely. No one makes any effort to solve the homeowner's problem. Also, their evening/weekend service is practically non-existent. If your appliance breaks on the weekend (as ours did), you will not hear back from their service person until the following work week. And forget about timeliness. We scheduled an early morning appointment, but the serviceman was almost 2 hours late, using the lame excuse that a "previous appointment" ran long.
We had originally intended to renew this warranty after a year, but we now seriously doubt that we will. We wish realtors would stop pushing these home warranty policies with companies like , as they seem to be a complete waste of money.

- Ellen M.

Home Warranty Companies in Jacksonville

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Home Shield

889 Ridge Lake Blvd

ASAP Plumbing

PO Box 48070

AZ Remodeling & Plumbing Inc

5030 Champion Blvd
Boca Raton

Choice Home Warranty

1090 King Georges Post Rd


1855 Cassat Ave Ste 8

Mister Sparky

3740 St Johns Bluff Rd S #4

MoistureFree Warranty

20227 Railroad St



Robert Lanier Handyman Services

9536 Princeton Square Blvd. south



Surface Link

4200 Lafayette Center Drive

Zink's Insulation, llc

12261 Cobblefield Cir N

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