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Home Warranty Companies to Avoid

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Top Rated Home Warranty Companies

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Over 4,075 reviews for
Jacksonville Home Warranty Companies from people just like you.

F
"Home warranty companies are worst examples of insurance companies there are. Imagine worse than zero customer service with full time focus on not providing you" any service so as to keep all the money and do nothing but avoid working. My real estate agent choose this company as I find out because they get kick back from the warranty so step one don't let agent choose any warranty company. Anyway, you call the company it is fully automated no real people. They setup a call with who ever they are contracted to in your area. They email telling you the plumber will call you back to finalize your appointment. a day later and the service provider still has not called you so you call them leave 3 message After hours of searching them down they schedule you for 4 days later. I tell them that is unacceptable so you call back
but instead to get out of automated h*** you have to look up corporate number after 1 hr waiting for corporate they apologize and schedule another plumber. You again recieve the email from
saying plumber will call you but 24 hrs later same thing no call from plumber , so I call and leave 3 message never a call back. Finally someone answer the phone says 4 days later 1st appointment. Totally useless. So if you can wait 5 days with flooding house, no ac etc then maybe the home warranty is useful for the rest of the world call your own reputable contractor because home warranty guy will take week and then you will get shoddy service when any real repair will be denied.

-George F.

A
"Before purchasing this appliance insurance, I read tons of reviews for countless companies. I chose
based on these reviews. They are significantly" more expensive than other appliance insurance companies, but for good reason. I hear horror stories about struggling to have an insurance company take any action to service or reimburse for a service. In contrast, I love how easy it is to get in touch with CAP, and we keep their contact information on our fridge just in case. We have had to use them several times this year, and each time was a pleasure. I just call them up at any time and tell them the issue. They issue a reference number immediately and send me to a local company that CAP will pay up front. If that local company cannot come out in time, we just call up someone else, and CAP will reimburse us. Once the maintenance company comes out and assesses the problem, we give them the reference number, and they call CAP. CAP either approves the maintenance or determines it would be better if we replaced the item. If approved, CAP tells the appliance company to go ahead and do the repairs immediately (same day unless they need to order a part). When they determined we should replace an item, we sent them the invoice for the replacement (we replaced our entire AC system). Within about 10 days, they sent us a check for their replacement amounts. The amounts were not a complete reimbursement, but we decided to upgrade, so the amount may have covered a more basic option. I recommend them to everyone who considers buying appliance coverage. No horror stories from me...just well maintained appliances and a happy customer.

-Camille H.

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Local Articles in Jacksonville

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Jacksonville

F

Rating
On the first visit to examine the unit, the technician (from the air conditioning company) did no work as the door to the unit was partially blocked by our pool piping system, preventing full access. It was surprising to me that a technician accustomed to this type of work couldn't solve the problem as I quickly realized the unit door pops easily off the hinges allowing full access, which I did myself and requested the technician return. On the second visit, the technician proclaimed that the compressor was shot and provided me a receipt to that effect. No mention was made as to the reason for the compressor failure. No offer or recommendation was made to service the unit at my own expense. The following day I received a call from
Jacksonville Home Warranty Companies Provider Name Locked
saying that the unit was dirty and was not working due to lack of maintenance. I was asked to have the unit professionally cleaned and fax proof of such to AHS. No mention was made of the faulty compressor even though I insisted that was what the receipt I had in hand from the technician cited. My husband and I spoke with AHS multiple times, insisting that we received a very different message from the technician and had the receipt to prove it. We cleaned the unit ourselves and asked that they make an exception on the requirement for professional cleaning, offering to provide photos. They refused. In the end, feeling that there was a communication breakdown between me, the technician and AHS, I called Citywide Air Conditioning in order to have them come do the maintenance they had apparently prescribed at my own expense. No answer. So I left a message...every day for 5 days. Then I called the air conditioning company's corporate headquarters in Fort
Jacksonville Home Warranty Companies Provider Name Locked
and asked that they either help put me in contact with the Jacksonville division or provide me with a street address (the air conditioning company is not listed in the phone book or yellow pages). I spoke with representatives at corporate headquarters about 4 times, but they did not have an address, could not get in touch with the Jacksonville office and didn't know anyone in the company that could. I explained to
Jacksonville Home Warranty Companies Provider Name Locked
my reason for desiring to utilize the same technician at my own expense for the maintenance given our communication problem and requested that they have the technician contact me. During this call the representative mentioned that the compressor was broken and they would not cover it as it broke due to lack of maintenance. I called the Dispute center to discuss this as we hadn't owned the house for a year yet and maintenance is prescribed yearly, not to mention the fact that the message had changed. I learned that because the compressor was broken due to lack of maintenance, we needed to have that replaced before they would send a technician back out. I felt that the original message of required professional cleaning had been a dishonest diversion tactic. I have found AHS an unacceptable service provider.
- Crystal S.
F

Rating
I had the drain on the kitchen sink stopped up, they sent a guy from atlas plumbing out to our house. This idiot got under the sink with a power snake and proceeded to bust the pipes that went into the wall because he was pushing the snake so hard and trying to force it to clean out the drain. Then he said that he would have to go on the roof and get the clog out that way and told me that it would cost me $700.00. I told him to get out of my home and I practically had to throw him out and he left everything broken under the sink but he insisted that I pay him $45.00 for the service call. I had to call another plumber to fix the broken drain and he was able to un clog the sink in a matter of minutes.



A few weeks after the above problem we had a problem with out refrigerator in the garage, they would not fix it as they only cover the frig in the kitchen.



I cancelled my contract with the company
- Robert H.
F

Rating
After we bought the house, we bought AHS "home warranty". At some point, AC started to malfunction. AHS sent an AC technician who did not fix anything and we had to pay $60 "co-pay". So we had to hire another company to do the job. Later that year, we had some problem with the roof and AHS refused to do anything about it. Overall, it was a complete wast of money. My advise is for you to stay away from this company. I have no idea how such horrible company manages to stay in business...
- Eugene G.
F

Rating
Jacksonville Home Warranty Companies Provider Name Locked
refused to send anyone out for the furnace, even though our own HVAC company found needed repairs that would have amounted to thousands of dollars. The reason AHS refused is that furnace is still technically running. Until it completely stops functioning,
Jacksonville Home Warranty Companies Provider Name Locked
will not do anything.
That experience was bad enough, but the experience with the dishwasher was even worse. We have now contacted AHS 4 times for the same recurring problem. Two of the incidents occurred close enough in time that they did not charge us their usual $60 service fee. Enough time passed between the other incidents, though, that we have now spent $180 to repair a warrantied dishwasher. It is obvious that this company's game is not to provide the homeowner with service on a covered item, but to have their service company do as little as possible so that they can collect another $60 fee next time the same problem recurs. There is no such thing as this company realizing that the same problem has occurred often enough to conclude that the appliance or system is a "lemon" and ought to be replaced.
The company's customer service is a joke. Their personnel are trained simply to continue saying "no" very nicely. No one makes any effort to solve the homeowner's problem. Also, their evening/weekend service is practically non-existent. If your appliance breaks on the weekend (as ours did), you will not hear back from their service person until the following work week. And forget about timeliness. We scheduled an early morning appointment, but the serviceman was almost 2 hours late, using the lame excuse that a "previous appointment" ran long.
We had originally intended to renew this warranty after a year, but we now seriously doubt that we will. We wish realtors would stop pushing these home warranty policies with companies like
Jacksonville Home Warranty Companies Provider Name Locked
, as they seem to be a complete waste of money.

- Ellen M.

Home Warranty Companies in Jacksonville

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St

4Warranty Corporation

2301 Park Avenue
Orange Park

904-GET-TVDR

2615 Dancer Ct
Jacksonville Beach

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100
Boca Raton

ASAP Plumbing

PO Box 48070
Jacksonville

AZ Remodeling & Plumbing Inc

5030 Champion Blvd
Boca Raton

Choice Home Warranty

1090 King Georges Post Rd

Comfort Zone of North Florida INC.

2000 Wells Rd Suite B
Orange Park

HOLMAN INC

1855 Cassat Ave Ste 8
Jacksonville

Mister Sparky Jacksonville

3740 St. John's Bluff Rd South
Jacksonville

PRUDENTIAL NETWORK REALTY

3627 SAINT JOHNS AVE
Jacksonville

Residential MD

1625 NW
Fort Lauderdale

Robert Lanier Handyman Services

9536 Princeton Square Blvd. south
Jacksonville

SEARS HOME IMPROVEMENT

9501 ARLINGTON EXPY
Jacksonville

Zink's Insulation, llc

12261 Cobblefield Cir N
Jacksonville

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