Jacksonville Floor Cleaning Articles

Floor Cleaning reviews in Jacksonville

D

Rating
Friday, Feb. 28, 2014 1:17 p.m. - The cleaners (two guys) came just now, and one of them did a survey of the floor, and told me and my wife that we have to pay an extra 180 dollars or so for items/other services (acid, maintenance, other stuff that I can’t remember) but are not part of the package that I purchased. I said I only want the service stipulated on the voucher done. The cleaner that did the survey said he had to call the office; and so he did. He gave me his phone so I could talk to the guy in the office that he was talking to. The guy introduced himself as the husband of
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Dye that I had talked to twice before on the phone, first, when I set up the appointment, and second, yesterday when she reminded me of the cleaners coming today. Again I told the guy on the phone that I only wanted the service done that was on the package and that there were no mention at all of any extra charges for anything else. He told me then that he needed to talk to the cleaner to which I gave the phone. He and his partner proceeded out of the house because I assumed he was being given instructions to proceed with the cleaning. To my amazement, without even coming back to the house and saying anything about the job, they left in their van!!
1:21 p.m. - I printed the voucher from Angie’s List.
1:22 p.m. - I called the Superior office at (904) 240-1362 (that’s the same number written down on the voucher) and got hold of
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Dye. I told her about their cleaners making a disappearing act.
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apologized for that. I also told her that I had the printed voucher in front of me and that it doesn’t say anything about extra charges if I/we wanted the floor cleaned TO LOOK GOOD. I said I
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’t care if it looks good after the cleaning as long as it’s clean (since I can at least try it myself to make it look good after they clean it up, especially with the amount they were charging us extra, which was more than FOUR times what I paid for the cleaning package!).
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Dye and I agreed for their cleaner(s) to come back on Wednesday, March 5, 2014 between noon and 2:00 p.m. Since my wife have already cleared out the area of the floor to be cleaned, she wanted the job done today (Friday); so I tried to call
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again using our landline. I only got her answering machine, even though we had just hung up after trying one more time.
1:30 p.m. - Instead, I got a call from a then-unknown number (904) 713-1712, and when I said “Hello,” the caller hung up. I then tried to call (904) 240-1362 USING my cell phone; and the same thing: I only got the voice mail. But after less than a minute, a call from (904) 713-1712 came in; and as soon as I said, “Hello,” the caller again hung up. I did a reverse phone lookup online (peoplebyname.com) on (904) 713-1712, and
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and behold! I belongs to “J******* D**” – even with the number of asterisks, it points to “
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Dye”!
1:35 p.m. – I used my wife’s cell phone, but also got the voice mail – AND a return call a minute later from (904) 713-1712! This time, I let my wife answer the call, and indeed, after a few seconds of what seemed to be reluctance to talk to someone who obviously
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was screening her calls from,
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picked up the call and she and my wife agreed to re-schedule the cleaning today between 3:00 and 5:00 p.m. I got a phone call from
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a few minutes later saying they had a “
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” coming over already.
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did a survey of the floor, and just like the previous cleaner that came explained what they’d normally do to make it clean and look good. This time, I gave him a copy of the voucher and told him I only wanted service stipulated on in, fine prints and all.
He politely asked us if he could start the job, and by 2:55 p.m., the job was done. And what a beautiful job
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did!!!
I think this company can do their job well and should get high
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WHEN they do the job; but just be aware that, just like another feedback on Yelp.com on this company, they will try to get more money out of your pocket – much more after you’ve paid for a service they have listed at a good price. I wouldn’t call it “scam,” it’s business; you just have to stand for what you want and what you paid/ pay for.
- Julius M.
B

Rating
They were punctual, moved very quickly, (maybe Too quickly?)--I only say that, because I thought alittle more care could have been given to making sure the new grout was laid in clean lines and smoother--there is some grout left pretty 'bumpy' or rough. But when I did point that out --he went back and tried to fix anything amiss.
. courteous & friendly and helpful to explain all the materials and procedure he was using.
I had forgotten about the area under the refrigerator, until they left. They were kind enough to come back the next day and get that taken care of, at no extra charge.
- Kathryn M.
A

Rating
The estimate went great. The owner was on time and gave me a fair price to do the wood and tile floors. The day of the job, they showed up on time and took great care answering all my questions and concerns before starting. The setup was clean and quiet. The loudest thing I heard all day was the vacuum. The first day they completed the tile floors The second day they refinished all the wood in the house. Both days they were done before 7pm. At the end of the job, they went over how I should care for the floor. They even gave me a bottle of cleaner. I called them back out to take a look at an area in the living room on the hardwood floors. They touched up the area, and by the time they left it looked better than it did before. I am happy with them and happy with the product. I didn't have to sand and that was the goal, but in turn it saved me money, time, and if I
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;t have to, I will never traditionally sand my floors again.
- Jordan C.
A

Rating
Had these folks in before for other services. They were on time and did an excellent job. As a repeat customer, they gave a great price on cleaning and sealing the tile in my bathrooms, dining room and kitchen. I am sold on their services, very good and I won't hesitate to have them out in the future.
- Dan G.
A

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s Let me preface this review by saying that above all else, Heavens Best has the best customer service. They want their customers to be satisfied. I believe that customer satisfaction is their number one goal.
They cleaned very inexpensive carpet that had been installed to sell a house. They made very low grade carpet look great. They also offered a stain resistant treatment which we used.
But, where they really shined was the work on our ceramic tile floor in the California Room. I attempted to clean the ceramic tile myself, and while I did a decent job, I left a film that I couldn't seem to remove. I had to go out of town right before we moved in, so my boyfriend asked Heavens Best to remove the film I couldn't get rid of. He also asked them to re-clean the grout because there were stains I couldn't remove. He asked them to do this when they came out to clean the carpet in 2 bedrooms. This was a last minute request which they graciously accommodated.
I returned from a trip out of town 2 days prior to our move and was not pleased with the job Heavens Best did on the ceramic floor. The "white haze" remained as well as some staining on the grout. I still had a lot of packing to do, so I could not do any more cleaning of the fllor. I called them and explained that I was not happy with the appearance of the floor. I told them I was moving in in 2 days and needed them to come back and re-clean the floor. Again, another last minute request.
They sent a crew out the next day and the crew got down on their hands and knees and re-scrubbed the floor. What I didn't know was that the prior owners of our new house did was to grout over old grout--apparently a huge no-no. The "white haze" on the floor was the new grout coming off during the scrubbing process. The dark stains (or so I thought) were actually the old grout--a much darker color.
There was absolutely nothing Heavens Best could do in this situation, but they tried their hardest anyway. Obviously, I had no way of knowing this and I felt badly. Heavens Best sent 3 workers over for 3 hours to work on this floor. They explained the situation to us and even though it was no fault of theirs, offered to give us a discount on the amount we paid as well as giving us a gift certificate toward any future work.
They went above and beyond what they had to do. None of this was their fault (ours neither). It was an unfortunate situation, but they wanted us to be satisfied. They go the extra mile and then some.
Their customer service is exemplary. I would use them for any cleaning needs we might have. In fact, we plan to have them clean our furniture.
Heavens Best will do whatever it takes to make sure that you are happy and satisfied. Of this, I have absolutely no doubt.


- Derek M.
A

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This is the 2nd time they have done work for me. They did a grea tjob last time and did an incredible job on our tile and the house. Like before , they were on time and did a great job!
- Olga C.
A

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These people had cleaned our home before and we referred them to my mom who is not a current member on Angie's List. She had them out to clean the air ducts, pressure wash the house and clean a microfiber chair and ottoman.My mom decided to have them also clean all the tile in the house.
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and TJ, his helper did a great job, were on time and they were courteous, professional and helpful. They did a great job cleaning the exterior of her house, air/dryer vents are clean and there isn't any bad odor, the tile has never been cleaner and looks great while they were able to get all of the dirt and stains out of the chair/ottoman. Great service and no bad surprises!
- Dan G.
A

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Mr.
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called me after they had finished cleaning and before sealing about a concern with my grout. It appeared as though some if the grout was different colors in places. I met with him and we discussed options that we had. Based on our discussion of the problem we decided we would stain the areas that looked bad. I had him go ahead and seal the rest. We appreciate that he brought this to our attention instead of just sealing the grout. I would have been unhappy with the results. He did the right thing and he cares about his work. He reduced the cost of not sealing those floors. It's a great feeling to work with a company with those high standards. I would absolutely use him again and will recommend him to everyone.
- Lori S.
A

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came out and gave me an estimate for doing some work on my rental property. I gave him the go-ahead, and he got started 2 days later, as we discussed. He did an excellent job, and even exceeded my expectations. There were some other little things that he saw that needed to be done and he just took care of it, without charging me extra money. He was able to remove some spots on the kitchen floor that I thought would never come out. That saved me from having to replace the whole floor. He left the place, not only very clean, but it smelled amazing with his special cleaners that he uses. The job was completed in 2 days, and was very well done.
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was very professional and very thorough. I will use him again for another job I have in mind.
- Grace D.
A

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did an excellent job on getting my grout to sparkle again. The repair that he did on my master shower makes it look brand new! He matched the existing grout so you cannot tell the difference between old and new. I will definitely recommend this company to all my neighbors!
- Deborah M.
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All Floor Cleaners in Jacksonville, FL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

COIT SERVICES INC

4541 St. Augustine rd
Jacksonville, FL

Craft Brothers, Inc./Precision Playgrounds

5120 Damascus Road North
Jacksonville, FL

DANSON CARPET CARE

1570 PITCH PINE AVE
Saint Johns, FL

Davis Total Property Management

8710 Commonwealth Ave.
Jacksonville, FL

F & R Professional Cleaning Inc.

2110 North Pearl St
Jacksonville, FL

Fabric & Tile Masters

1829 Selva Grande Dr
Atlantic Beach, FL

Fiber-Tech

Middleburg, FL

Final Touch LLC

1111 SW 16th Avenue
Gainesville, FL

First Coast Chem-Dry Carpet Cleaning

9655 Florida Mining Blvd West, Suite 606-A
Jacksonville, FL

First Coast Cleaning Services, Inc.

6299-8 Powers Ave
Jacksonville, FL

First Coast Home Pros

1240 Walnut St Ste #1
Jacksonville, FL

First Maid

6034 Chester Ave. Suite 207
Jacksonville, FL

Flood Responders

9655 Florida Mining Blvd W
Jacksonville, FL

Flooring America of North Florida

3670 US 1 South
Saint Augustine, FL

Florida Stone & Marble Inc.

6299 Powers Ave
Jacksonville, FL

Florida's Finest Remodeling & Investments LLC

200 Margaret St
Neptune Beach, FL

Four Seasons Cleaning

8500 Perimeter Park Ct
Jacksonville, FL

Fredericks' Homecare

2065 SE Camden St
Port Saint Lucie, FL

G N D Maintenance, Inc.

4020 Huntington Forest Blvd.
Jacksonville, FL

Gary Busbee Microguard Solutions

126 Jardin De Mer Pl
Jacksonville Beach, FL

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