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Jacksonville Floor Cleaning Articles
Floor Cleaning reviews in Jacksonville
They cleaned very inexpensive carpet that had been installed to sell a house. They made very low grade carpet look great. They also offered a stain resistant treatment which we used.
But, where they really shined was the work on our ceramic tile floor in the California Room. I attempted to clean the ceramic tile myself, and while I did a decent job, I left a film that I couldn't seem to remove. I had to go out of town right before we moved in, so my boyfriend asked Heavens Best to remove the film I couldn't get rid of. He also asked them to re-clean the grout because there were stains I couldn't remove. He asked them to do this when they came out to clean the carpet in 2 bedrooms. This was a last minute request which they graciously accommodated.
I returned from a trip out of town 2 days prior to our move and was not pleased with the job Heavens Best did on the ceramic floor. The "white haze" remained as well as some staining on the grout. I still had a lot of packing to do, so I could not do any more cleaning of the fllor. I called them and explained that I was not happy with the appearance of the floor. I told them I was moving in in 2 days and needed them to come back and re-clean the floor. Again, another last minute request.
They sent a crew out the next day and the crew got down on their hands and knees and re-scrubbed the floor. What I didn't know was that the prior owners of our new house did was to grout over old grout--apparently a huge no-no. The "white haze" on the floor was the new grout coming off during the scrubbing process. The dark stains (or so I thought) were actually the old grout--a much darker color.
There was absolutely nothing Heavens Best could do in this situation, but they tried their hardest anyway. Obviously, I had no way of knowing this and I felt badly. Heavens Best sent 3 workers over for 3 hours to work on this floor. They explained the situation to us and even though it was no fault of theirs, offered to give us a discount on the amount we paid as well as giving us a gift certificate toward any future work.
They went above and beyond what they had to do. None of this was their fault (ours neither). It was an unfortunate situation, but they wanted us to be satisfied. They go the extra mile and then some.
Their customer service is exemplary. I would use them for any cleaning needs we might have. In fact, we plan to have them clean our furniture.
Heavens Best will do whatever it takes to make sure that you are happy and satisfied. Of this, I have absolutely no doubt.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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