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Over 288 reviews for
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F
"I would not do business with
or Infinity again even if they were the only provider on the planet. This is a letter I wrote to
" in August of 2008: During the process of my move from Chesapeake, VA, to
, FL, I called
on 5/29/08 to arrange for installation of cable and internet service.
scheduled an appointment for installation from 4:00 to 6:00 PM on Saturday, May 31, approximately 48 hours later and on a weekend. This installation was to consist of two (2) cable TV boxes and one (1) internet modem. The installation was performed at that time by a gentleman named
—the primary installer, I assume—and another gentleman who showed up to help him. I did not notice at the time that, although they installed two cables for TV, they only left one cable TV box. On Monday, 6/2/08, the internet service was not working. I waited a few hours to see if the problem was resolved, and, when I finally called I got the recording that stated that
was having technical difficulties but was working on it. I believe it was finally fixed by late that evening. On Wednesday, 6/4/08, in the early afternoon, the internet service stopped working again. I waited awhile, to see if it was a
problem that would be fixed, and finally called at 7:55 PM to report the problem. This call lasted 29:28 because I had to wait so long to speak to a Customer Service representative. The representative told me that the soonest she could schedule an appointment would be the following Monday, 6/9—FIVE DAYS LATER. I find it significant that
can respond in two days for new business, but it takes five days to schedule a repair. This is exactly backwards from the way it should be, and shows an appalling lack of customer focus. I tried to explain to the representative that I was a new customer who needed good service, and that I needed to return to Virginia on Friday or Saturday to move the rest of my belongings, but she was strictly by-the-book and by-the-numbers and would not make any attempt to improve the date of the appointment. On Thursday, 6/5/08, I realized that I had only one cable TV box instead of two. At 10:58 AM I called to request another box. The representative I spoke to suggested that, since there was already an appointment for the following Monday, she would just add delivery of the additional box to this work order, if that was OK with me. I told her this was OK, except that I really needed an earlier appointment due to my need to return to Virginia over the weekend. This lady was much more helpful than the previous contact. She investigated and found that she could move the appointment to Sunday, 6/7. She also told me that she could enter a “quota request” (I believe that is what she called it) to see if it could be moved up even further, and promised to call me back if anything happened. About an hour later she called back to tell me that she was able to re-schedule the appointment to the next day, Friday, 6/6, from 10AM to Noon. On Friday, 6/6/08, I went out early to run an errand, but I made sure to return home by 9AM in case the
technician showed up early. When no one had shown up by 12:29PM, I called
customer service. I was assured that the technician was still on his way, but he was running late, and would fix my internet problem and deliver a cable box. When he still had not arrived by 4:55PM, I called again. This call took 22:25 due to waiting for a customer service rep. Once again I was assured that he was still coming but was running late. I asked this representative to verify that the technician would be looking into my internet problem and delivering another cable box. He said he would have to check with Dispatch and call me back. At 5:41PM he called back to verify that both items were on the work order. Still Friday, 6/6--At approximately 7:00PM, the
technician,
again, showed up at my front door with a cable box and asked something nearly unintelligible but it sounded like “did you call saying you were supposed to get another cable box?” The only thing I am sure of is “cable box,” even though I asked him to repeat it. Anyway, I said “yes,” and he proceeded to hook up the second box. He was obviously annoyed at having to make this service call so late on a Friday afternoon. When he was finished with the hook-up he started to leave and I said “Hold on—what about fixing the internet service?”
said, “I
’t know nuthin’ ‘bout no internet problem,” and I told him that was the original work order item, and he stated that he was only given the cable box and told to deliver it. I said something like, “as long as you are here, shouldn’t you look at it for me?” and he said he did not have to do anything else and he was going home. I told him that I would be calling customer service immediately and he could expect that his next visit would be to pick up all of the
equipment. He shrugged and mumbled something and walked out the door. Unbelievable! No customer focus from this guy at all! He was here! He was in my house! Why not check it out?!! Still Friday, 6/6—at 7:09PM I placed yet another call to
customer service, and I told the representative the whole sorry story to date. The gentleman with whom I spoke was another by-the-book-by-the-numbers type, and he insisted that there was nothing he could do until Monday. (I knew this was not true, as I previously had an appointment schedule for Sunday.) I told him that I knew that if my business was important enough,
could do better—I see
trucks on the road 24 hours a day, seven days a week. I told him that I wanted
out here tonight, or they would
my business. He still would not do anything, so I asked to speak to a supervisor. He said that no supervisor was available, but he could have one call me. A supervisor called me back at 7:14PM, and I told him everything that I had just related to the customer service person. He also said there was nothing he could promise before Monday. I asked him what time the technicians started work on Saturday, and he said 8:00AM. I explained to him that I was leaving early on Saturday for Virginia, but, if he could have someone here at 8:00AM on Saturday, 6/7, they had a
of keeping my business. He said that all he could do was send an e-mail to Dispatch and make a request, so I re-emphasized that it had to be 8:00AM on Saturday or I would be gone. Saturday, 6/7/08—I completed my preparations for departure, and, since no one had shown up from
, I left at 9:00AM for Virginia. At 5:10PM that afternoon I received a call on my cell phone from “
the cable guy” (no kidding—his name was actually
). He said that he was at my house and wanted to know where I was, as he was there to fix my internet problem. He said that he had an appointment for 4-6 PM. I just laughed and told him that I was about 30 miles north of Rocky Mount, North
, and that he was way too late. I told him that I was aware it was not his fault, and I told him the whole story. He said, “OK, I will tell them.” If he did, no one cared enough to contact me again. I returned to Florida in early
, and shortly thereafter I called
to cancel my service. I spoke to a very nice and knowledgeable lady named
(ext 41179) and, of course, gave her my reasons for cancelling. She said that she wished she had taken my earlier calls, because she felt she could have done a better job for me. She gave me her extension number and said to call her in the future if I needed help. She suggested we schedule an appointment for
to pick up the equipment, and we decided on the morning of
18th. On
10th, I received a call from someone with ACS (I
’t know who they are, but I assumed they were contracted for this type of work) to make an appointment for the following day,
11th, to pick up the equipment. No one showed up on the 11th or the 18th to pick it up. A
representative finally showed up on 7/31/08, but I did not get his name. The receipt says “Received by 2800-17.” Today, 8/30/08—I received a call from a company named CCS for the purpose of “collecting a debt” for AT&T. I did not realize that there was a connection between
and AT&T, but this gentleman informed me that the outstanding balance was $27.54, and, after discussion, he said he would send me a form to dispute the claim. And dispute I will. I realized it was time to put all of this down on paper. The case number is 07021224943 if you would care to save everyone a lot of trouble. Now, put yourself in my shoes. I was a
customer for five weeks, give or take a day or three. My internet service worked for less than three days, and my cable service was incomplete, at best. I paid the first month’s bill and installation charges with no question, even though I received it after all of the events of the first week. Do you really think I owe
another penny?

-RAYMOND K.

C
"
really provides mediocre service at best and charges premium rates. Channels that I pay for are frequently not available. To thier credit" I love On Demand when it's working. I would call and complain but I only watch about an hour of TV in the evening, by the time I went through the necessary gyrations to speak with a technician I would be asleep. They are the only cable available which is why they get away with it. Thier internet service blows AT&T out of the water which is why I have continued to bundle these services. Okay, I feel better now.

-Jayne P.

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Local Articles in Jacksonville

Cable and satellite TV

The variety of home entertainment options continues to increase as stations are added and TV technology advances. It's important to do your homework before choosing a television service provider.

Cutting cable costs by streaming TV and movies

More consumers are cutting the cord for cable TV services and switching to streaming movies and TV shows from the Internet and content services like Netflix and Hulu. One group estimates that as many as 3.56 million Americans will make the switch in 2012 alone.

Dealing with your cable provider can be a frustrating experiences. Being well-prepared before picking up the phone to complain could save you time and help you avoid too many hassles. (Photo by Jason Hargraves)
TV Service - Cable, TV Antenna, TV Repair

Battery thieves leave residents without TV in bad weather

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Consider your home's layout to decide if an existing space can be converted into a game room or if you'll need to add on.

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The digital TV transition Feb. 17 sets a precedent

Angie's Answers

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Hello, this is Kyle K from the Member Care Department.

It sounds like you'll need the services of a handyman.  After you've signed in to www.angieslist.com, try searching "Handymen" using the "Search the List" tab in the main green navigation bar.
 
If you would like to see some Angie's List search results for handymen in your area in this forum, please let me know by responding in line with this Q&A by submitting a new answer.
 
You can also reach us at memberservices@angieslist.com or toll-free at 1-866-783-2980 to speak with a live representative. Our call center hours are Monday through Friday 8:30 am-8:15 pm Eastern Time or Saturday from 8:30 am-3:00 pm ET.

Thanks for writing! - Kyle K
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Cable Tv reviews in Jacksonville

A

Rating
So far, it seems like it will be less expensive than comcast. And they install everything you need (I won't let them put this on my roof, they will provide a 4 x 4 and install the dish. My appointment is 6/23/14
- Vanessa D.
A

Rating
Excellent, went into attic and fixed splitter on cable access and cleared problem . Very pleasant and checked everything out and willingly went up into attic , other technicians had refused to do so even in early morning in cooler months , we were getting frustrated and were going to discontinue our service until he fixed it right . It was covered under a service agreement we pay for monthly , although not everything is .
- Roger R.
D

Rating

When I would call and complain I would get excuses as to why things were that way, not fixes, The Internet stayed slow and the TV stayed mixed up. The DVR supplied by the company would fill up with just a few movies. The disk was too small.
- Duke D.
D

Rating
The first technician for the original install could not get the Internet to work and said that outside cabling would have to be performed and that took place about 2wks later. After that the TV service didn't work and I didn't get the channels I had requested. My first bill was much larger than I had been quoted and it took several long telephone calls to get a detailed accounting of the charges.
Then the rented cable box (DVR/HD) stopped working and I had to wait 2 days for a technician to come out and replace the box.
After that I received a bill for two cable boxes even though I only have one TV. I resolved that by calling customer service at which time I asked how much I was supposed to pay to bring my account up to date. I made a credit card payment to bring my account up to date and the following Monday, all my services were cut off because there was an alleged discrepancy in my account. It took half a day on the phone to 3 different departments to fix this problem and I still ended up with about another $12 I had to pay. Some of the answers I got were based on the fact that issues occured before a billing cycle or the middle of the month, etc. Then I lost audio TV service and the picture froze. I called two different times to get this fixed remotely which it didn't, so the third time I called, I was told that a technician would have to come out and swap out the cable box. I had to wait 4 days for the technician during which time I did not have TV service. In the meantime, the 3mos of free HBO I had expired March 1st but I had the limited Starz instead. When I call on 3/5 to see if I could switch out Starz for HBO, I was told no that it was a change to my contract which isn't up unti 2013. But I was offered 3mos of free HBO again along with the Starz channels. So I cannot change my service except to add and pay more.

Further, I was not informed ahead of time that the last technician's visit would cost me $30 even though I don't own the cable box and
Jacksonville Cable Companies Provider Name Locked
couldn't fix the problem remotely.

My general assessment of the company is that they are disorganized and their recent acquisition of XFinity has not been smoothly assimilated into the company. Some of their employees are more knowledgeable than others and I don't fault the individuals but I think they suffer from mismanagement on taking care of customers they have locked into 2-yr. contracts without a lot of recourse except giving them more money.

I suggest that
Jacksonville Cable Companies Provider Name Locked
look at
Jacksonville Cable Companies Provider Name Locked
cable with whom I had great service and outstanding customer service. I also had a very similar bundles packge with
Jacksonville Cable Companies Provider Name Locked
.
Jacksonville Cable Companies Provider Name Locked
also grew from a smaller company but as I customer I never felt abused by their growth.
- Kathy Z.

Cable Companies in Jacksonville

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A1 Electronics Service

PO Box 331007
Atlantic Beach

AK Security Solutions

29720 Quinkert St

Audio Advice, Inc.

11409 Carolina Place Pkwy

BELL SOUTH ENTERTAINMENT

155 SAINT JOHNS BUSINESS PL
Saint Augustine

Brown and Sons

6805 Southpoint Pkwy Suite 101
Jacksonville

Burbank Maintenance

11255 Guinn Road
Jacksonville

Cable Jacksonville

Jacksonville

CABLE TELEVISION INSTLTN & SVC

8535 BAYMEADOWS RD
Jacksonville

CCS CABLE TV CONTRACTORS

1120 Romney St Ste 2
Jacksonville

Comcast

Orange Park

COMCAST CABLE

2200 N PONCE DE LEON BLVD
Saint Augustine

COMCAST CABLE

1600 S 4TH ST
Fernandina Beach

Comcast Jacksonville

9951 Atlantic Boulevard
Jacksonville

Comcast Jacksonville

4600 Touchton Rd E #2500
Jacksonville

Comcast Jacksonville

5555 Cassidy Road
Jacksonville

Comcast Jacksonville

5748 Mining Ter Jacksonville, FL
Jacksonville

Comcast Jacksonville

345 Water St
Jacksonville

Comcast Jacksonville

200-298 E State St
Jacksonville

Comcast Orange park

2174 Town Center Boulevard
Fleming Island

Comcast Orange Park

600-698 Florida 224
Orange Park

Comcast Saint Augustine

98 St George St
Saint Augustine

Comcast Saint Johns

1790 State Road 13
Saint Johns

Comcast Service Center

357 College Dr
Orange Park

Comcast St Augustine

Comcast St Augustine
Saint Augustine

Connect2it

9951 Atlantic Blvd
Jacksonville

CONTINENTAL ARS

3031 MONUMENT RD
Jacksonville

CONTINENTAL ARS

384 15TH AVE S
Jacksonville Beach

COX COMMUNICATIONS

8000 BELFORT PKWY
Jacksonville

DIGITRON COMMUNICATIONS

6355 TOPANGA CANYON BLVD

Dish Network Palm Bay

2807 Palm Bay Rd NE
Palm Bay

JSM Solutions LLC

11233 BEACH BLVD
Jacksonville

LIFESTREAM HOLDINGS

280 BUSINESS PARK CIR
Saint Augustine

mattvuelectric.com

10754 Scott Mill Rd
Jacksonville

NORTH STAR DIGITAL COMM

2015 WOODLEIGH DR W
Jacksonville

SA Communications

1840 Chatham Village Dr
Fleming Island

San Jose TV

4235 Sunbeam Rd
Jacksonville

Skyline Digital Cable

4235 Sunbeam Rd
Jacksonville

Tech Knowledge

849 Lord Nelson Blvd
Jacksonville

Time Warner Cable

Jacksonville

Time Warner Jacksonville

21 E Adams St
Jacksonville

VIRTEK INC

6006 RICHARD ST
Jacksonville

VISION TELECOMMUNICATIONS

12058 SAN JOSE BLVD
Jacksonville

W JXT TV4 NEWS

1851 SOUTHAMPTON RD
Jacksonville

We Do HDTV 2

3211 Travelers Palm Dr
Edgewater

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