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Cable Tv Service reviews in Jacksonville
When I would call and complain I would get excuses as to why things were that way, not fixes, The Internet stayed slow and the TV stayed mixed up. The DVR supplied by the company would fill up with just a few movies. The disk was too small.
Then the rented cable box (DVR/HD) stopped working and I had to wait 2 days for a technician to come out and replace the box.
After that I received a bill for two cable boxes even though I only have one TV. I resolved that by calling customer service at which time I asked how much I was supposed to pay to bring my account up to date. I made a credit card payment to bring my account up to date and the following Monday, all my services were cut off because there was an alleged discrepancy in my account. It took half a day on the phone to 3 different departments to fix this problem and I still ended up with about another $12 I had to pay. Some of the answers I got were based on the fact that issues occured before a billing cycle or the middle of the month, etc. Then I lost audio TV service and the picture froze. I called two different times to get this fixed remotely which it didn't, so the third time I called, I was told that a technician would have to come out and swap out the cable box. I had to wait 4 days for the technician during which time I did not have TV service. In the meantime, the 3mos of free HBO I had expired March 1st but I had the limited Starz instead. When I call on 3/5 to see if I could switch out Starz for HBO, I was told no that it was a change to my contract which isn't up unti 2013. But I was offered 3mos of free HBO again along with the Starz channels. So I cannot change my service except to add and pay more.
Further, I was not informed ahead of time that the last technician's visit would cost me $30 even though I don't own the cable box and
My general assessment of the company is that they are disorganized and their recent acquisition of XFinity has not been smoothly assimilated into the company. Some of their employees are more knowledgeable than others and I don't fault the individuals but I think they suffer from mismanagement on taking care of customers they have locked into 2-yr. contracts without a lot of recourse except giving them more money.
I suggest that ”
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